Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more
Company replied
Location
Switch locationUnit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB
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See what reviewers are saying
I had a nightmare with my apple iPhone as it was not working. As my phone was with Vodafone I went straight to the store. Despite it being busy and I was not purchasing anything Chris was brilliant. S... See more
Company replied
I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more
Company replied
Jag was very helpful today in helping me choose a new phone and find the best deal to suit my needs. He answered all my questions and made the process very easy. Excellent service! :)
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Sutton Coldfield
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom
4.9
Excellent
325 reviews
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store today due to…
Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold. I was unhappy to say the least about my experience of my phone not working, but I left with a new phone due to Jag being so amazing.
5 August 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a nightmare with my apple iPhone…
I had a nightmare with my apple iPhone as it was not working. As my phone was with Vodafone I went straight to the store. Despite it being busy and I was not purchasing anything Chris was brilliant. Sat me down, reassured me and talked me through it. A clear USP and benefit of being with Vodafone. Thank you Chris- life saver!
31 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was fantastic for me
31 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Andy,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Nothing at the moment
31 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Duncan,
Thank you for taking the time to share your experience with the service. It’s not the experience we wish to create for any of our customers.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Jag was helpful with my query today
Jag was helpful with my query today. Thank you so much
30 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy the service received in store by…
Happy the service received in store by jubel who helped with data transfer and phone setup
30 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey ,
Thanks for the lovely review and fantastic support for Jubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris and Mac were very helpful in…
Chris and Mac were very helpful in assisting me with my problem
30 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Robert,
Thanks for the lovely review and fantastic support for Chris and Mac.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
jag was helpful with my query
30 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Eddie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jag was so helpful
Jag was so helpful, helped us with everything we needed, great service
29 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jag was very helpful today in helping…
Jag was very helpful today in helping me choose a new phone and find the best deal to suit my needs. He answered all my questions and made the process very easy. Excellent service! :)
29 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Amy,
Thanks for the lovely review and fantastic support for Jag. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served in store by James
I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for my requirements. He took the time to answer all my questions & set up my phone. Was not looking forward to a replacement but James made it as smoth as possible.
2 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Credit to the team
Always great service in Sutton Coldfield branch. Jag was excellent - patient and tried every avenue to give me the best package for my needs
14 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Pete,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience with Jag in Sutton…
Amazing experience with Jag in Sutton Coldfield branch.
Found a perfect and the most cost efficient option for me. Thank you!
8 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jag went above and beyond to help us…
Jag went above and beyond to help us find the best deal. Friendly, patient and very helpful. Thank you ☺️
2 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Gem,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for a new phone and was happy…
Came in for a new phone and was happy with the service from Jag
1 July 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Peter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for help with my phone
Came in for help with my phone, a lovely gentleman called James was very helpful, he answered all my questions, sorted my issue and made the experience very enjoyable. 10/10 customer service.
30 June 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Ellie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shriya was really helpful
Shriya was really helpful, she helped me sort out my broken phone and gave me the best experience! Highly recommend
30 June 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
"Hey Simran,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Shriya was the such a kind and patient…
Shriya was the such a kind and patient employee and helped me so much with my phone - thankyou Shriya!
29 June 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Nandani,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Syd was really kind and helped me sort…
Syd was really kind and helped me sort my account out today!
30 June 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
"Hey Samantha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Has viruses on my phone and thought it…
Has viruses on my phone and thought it was broke. Came in and James took the viruses off for me
30 June 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Thelma,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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