Vodafone UK - The Strand Reviews 

189
TrustScore 5 out of 5

4.9

408 The Strand,Covent Garden, WC2R 0NE London, GB


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Rated 5 out of 5 stars

Abha was of great support. He assisted us in a quick and effective way. I have often struggle with phone company client service but Abha at Vodafone shop on the strand was really amazing !!

Company replied

Rated 5 out of 5 stars

Abhi at the strand store helped me to get my plan and number sorted in no time. Appreciate his time and patience. Great job vodafone.

Company replied

Rated 5 out of 5 stars

SADIA!! I don't know why but my phone call got cut off, I really hope she can somehow see this message. She was amazing, helped me out with broadband and a new SIM, excellent service. We spoke for ove... See more

Company replied

Rated 5 out of 5 stars

Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - The Strand

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 408 The Strand,Covent Garden, WC2R 0NE, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(189)

42,245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abhi at the strand store helped me to…

Abhi at the strand store helped me to get my plan and number sorted in no time. Appreciate his time and patience.
Great job vodafone.

10 July 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ofordu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ther are really nice and very helpful

Ther are really nice and very helpful
Specifically the guy abishek

9 July 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Hanzla,

Thanks for the lovely review and fantastic support for Abishek If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SADIA! You are amazing!

SADIA!! I don't know why but my phone call got cut off, I really hope she can somehow see this message. She was amazing, helped me out with broadband and a new SIM, excellent service. We spoke for over an hour but then it cut me off right as I was telling her how amazing she was. I hope she sees this message!!

2 July 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Rosie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abha was of great support

Abha was of great support. He assisted us in a quick and effective way. I have often struggle with phone company client service but Abha at Vodafone shop on the strand was really amazing !!

1 July 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Emily,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi and Sadia at Vodafone!

Abhi and Sadia were amazing, very helpful, made getting a SIM card and e-sim easy! Thank you both!

15 June 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Sophie,

Thanks for the lovely review and fantastic support for Abhi and Sadia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was helpful and friendly

Abhi was helpful and friendly, great experience.

11 June 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Jason,
Thanks for the lovely review and fantastic support for Abhi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umair was very helpful and good service.

8 June 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Siraj,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi’s Service

I really appreciated Abhi’s assistance. He was extremely helpful and patient. I left the store very pleased.

12 May 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Sheikha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi helped me a lot in mu experience

Abhi helped me a lot in mu experience

8 May 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Aylin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The experience was good

The experience was good, very nice service from Abhi

8 May 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Albina,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a very quick and easy interaction

Had a very quick and easy interaction. Customer service was great from Abhishek!

6 May 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Luka,

Thanks for the lovely review and fantastic support for Abhishek.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy to deal with and happy to discuss options

Sadia was no hassle, very easy to deal.with, saved me money and weren't pushy too.

24 April 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good

Good, helpful explanation from Abhi!

24 April 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Hermione,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was very helpful and throughly…

Abhi was very helpful and throughly explained the process to me!

8 April 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Jessica,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service at the store we got all…

Amazing Service at the store we got all our queries sorted. Thanks to Abishek.

17 March 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey There,

Thanks for the lovely review and fantastic support for Abishek.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umar

Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of our cell phones with a SIM card, which allowed us to go back home! He needs a 20 pound Sterling raise, minimum! He was fantastic!

16 March 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Brian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

UMAR - Legend

UMAR was in charge of renewing my contract and upgrading my phone to the latest model “iPhone 17 Air”.

From the outset I really got the impression that I was being sold a good deal with a regard to cost control.

Mostly though I wanted to comment on the convivial atmosphere in the store, both from UMAR and the rest of his team.

This was my second time in the store over the last 24 months to negotiate contracts for mobile.

I will doubtless be keen to choose this store for the next time.

11 March 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey James,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great and efficient service

Thanks to Omar for setting me up with a better deal without me even having to ask!

4 March 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Alice,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

UMAR great!

19 February 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Alan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Smooth customer service!!!

Smooth customer service!!!
Thank you Abhi… you are legend!!

16 February 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ernest,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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