Vodafone UK - Trowbridge Reviews 

261
TrustScore 5 out of 5

4.9

Unit 4 , The Shire Shopping Centre, BA14 8AT Trowbridge, GB


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Rated 5 out of 5 stars

Diana was amazing from start to finish, she explained everything clearly. Really couldnt have asked for better service. Then when collecting my phone, Elise helped me out , very pleasant. Amazing ser... See more

Company replied

Rated 5 out of 5 stars

Diana was very polite and extremely helpful with me today. She has saved me money on my sim contract and explained to me the benefits of having global roaming added onto my account, meaning I can now... See more

Company replied

Rated 5 out of 5 stars

The experience i had with Diana in the Vodafone shop today was amazing. She was very helpful and polite. Thank you and good luck for your wedding

Company replied

Rated 5 out of 5 stars

Dylan in the Trowbridge store was fantastic and guided me through the 'hassle' of purchasing a new phone. Being a dinosaur, this was very much appreciated. I have always been a Vodaphone customer sinc... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Trowbridge

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 4 , The Shire Shopping Centre, BA14 8AT, Trowbridge, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

261 reviews

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4.9

All reviews

(261)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Brad was great in helping me in…

Brad was great in helping me in Trowbridge store today, thanks.

22 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Natasha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was amazing doing my transfer of…

Elise was amazing doing my transfer of data she made sure eveything was on my new phone

20 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was very helpful and kind

Elise was very helpful and kind

17 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin was very helpful in transferring…

Colin was very helpful in transferring my phone data to a new phone, definitely recommend!

17 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Henry,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone today in trowbridge…

Upgraded my phone today in trowbridge with Brad who was really helpful.

15 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Tony,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brad was very helpful

15 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Celia,

Thanks for the lovely review and fantastic support for Brad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Colin has been incredible

Colin has been incredible to deal with! I got myself in a bit of a pickle so came into store for some help. Colin was reassuring, knowledgeable and managed to help get everything sorted for me. 10/10 would recommend popping into store if you ever need a helping hand.

6 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Laura,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise was very helpful transferring my…

Elise was very helpful transferring my data

3 April 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Heidi,

Thanks for the lovely review and fantastic support for Elise.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

brilliant shop, and brilliant people who work there.

went into the shop to see about buying a new phone, as my old one was donkey years old, and as i have been with Vodafone for years decided to give there shop a visit, i am glad i did because the two young ladies who greeted me were fantastic in helping me out,they bent over backwards to guide me thru everything,and nothing was to much trouble, whilst at the same time getting me a far better deal on my phone and broadband package, a special mention and thank you goes out to Elise , who set everything up and swapped everything over from my old phone to the new one,which was a Galaxy A37 5G she is a credit to this company, as were all the other staff in the shop.
Many Thanks, Steven Howard.

31 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A lady

A lady, Elsie, was extremely professional, helpful and VERY, VERY patient. Certainly an Ambassador for Vodafone.

28 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey,

Thanks for the lovely review and fantastic support for Elsie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very lovey experience

very lovey experience, very chatty, welcoming and friendly and overall a lovely service

28 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brad was very helpful today at…

Brad was very helpful today at Trowbridge store, Wiltshire. Excellent service.

28 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Bel, ​

Thanks for the lovely review and fantastic support for Brad. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service and value for money

Dylan transferred my Broadband to Pro and saved ne money on my current monthly charges and I have moved my son and grandson into Vodafone together and also saved me money in my monthly mobile charge as main account holder. Excellent service and would definitely recommend Dylan and Vodafone. The Shires, Trowbridge.

27 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Miss Emma,

Thanks for the lovely review and fantastic support for Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Colin was super helpful! Listened to my phone needs and found the perfect phone and tariff - great humor too.

27 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Head,

Thanks for the lovely review and fantastic support for Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Colin was very friendly and knowledgable. Made it a very easy process to get out a business phone.

27 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Olivia,

Thanks for the lovely review and fantastic support for Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elise helped transfer my data she was…

Elise helped transfer my data she was lovely

24 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Vivienne
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Can’t believe Colin fixed my issue and…

Can’t believe Colin fixed my issue and saves me money please keep him! Great experience

25 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Darren, ​

Thanks for the lovely review and fantastic support for Colin. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Colin waa quick to find a resolution to…

Colin waa quick to find a resolution to mu issue. Hes a really nice man can not reccomens enough

25 March 2026
Unprompted review
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Reply from Vodafone UK - Trowbridge

Hey Pam,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was helped store by Colin.

Was helped store by Colin.

Great help and very knowledgeable.

Could not recommend enough

23 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey David,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Looked after by a wonderful young lady…

Looked after by a wonderful young lady called Spencer today, 5* service, thank you

21 March 2026
Unprompted review
Vodafone UK - Trowbridge logo

Reply from Vodafone UK - Trowbridge

Hey Joe,

Thanks for the lovely review and fantastic support for Spencer.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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