Vodafone UK - Truro Reviews 

355
TrustScore 5 out of 5

4.9

8 King Street, TR1 2RA Truro, GB


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Rated 5 out of 5 stars

Joey was extremely helpful and knowledgable when I made enquiries about a new phone. She also saved me some money on my home broad band and a new phone case. Joey made the experience so much better th... See more

Company replied

Rated 5 out of 5 stars

I visited Truro Vodaphone shop to replace my old phone. Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few... See more

Company replied

Rated 5 out of 5 stars

Aaron, the manager, was amazing. He listened to my issue and then put me under the very capable hands of Megan (the lady with the lovely wolf tattoo). She sorted out my issue and I was able to leave t... See more

Company replied

Rated 4 out of 5 stars

Jack, Sam and Joey were most helpful with the purchase of my new phone. They all explained everthing thoroughly and helped me understand points that I was uncertain of. Joey helped to transfer all dat... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Truro

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 8 King Street, TR1 2RA, Truro, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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1-star

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4.9

All reviews

(355)

42,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joey was extremely helpful and…

Joey was extremely helpful and knowledgable when I made enquiries about a new phone. She also saved me some money on my home broad band and a new phone case. Joey made the experience so much better than using the internet.

25 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Bob,

Thanks for the lovely review and fantastic support for Joey.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Except support from Joanne at Truro…

Excellent support from Joanne at Truro today- very friendly and helpful and got us the outcome we hoped for

23 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Sophie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was really helpful with a couple…

Jack was really helpful with a couple of upgrades would highly recomend

21 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Robert,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was amazing

Jack was amazing, very helpful and informative throughout the process of my new phone

21 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Clea,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Truro Vodaphone shop to…replace my old phone

I visited Truro Vodaphone shop to replace my old phone.
Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few days later she helped me transfer the data over and set up the new phone. I would thoroughly recommend Vodaphone shop in Truro and especially Joey.

18 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey David,

Thanks for the lovely review and fantastic support for Joey .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Andrew was great to deal with

Andrew was great to deal with. Very helpful indeed. Thank you.

19 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Fiona,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aaron and Megan

Aaron, the manager, was amazing. He listened to my issue and then put me under the very capable hands of Megan (the lady with the lovely wolf tattoo). She sorted out my issue and I was able to leave the shop feeling extremely relieved with their reassurance and efficiency. Thank you both.

14 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

"Hey Dabbie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

The staff at the Truro store are…

The staff at the Truro store are amazing. The were so helpful and saved me loads on money. Megan was especially helpful- even though she is new to vodaphone.

13 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Sarah,

Thanks for the lovely review and fantastic support for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into store and got helped by jack…

Went into store and got helped by jack and Andrew they were both kind and friendly and so helpful, they explained every step of the process and were so helpful nothing was too much trouble amazing service so happy I have changed to Vodafone

12 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Kerenza,

Thanks for the lovely review and fantastic support for Jack and Andrew.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was super helpful

Megan was super helpful, knew all the answers ant questions I had and got me the best deal! Very satisfied customer! Thank you!

12 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Leanne,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help and support from Megan…

Great help and support from Megan throughout the entire upgrade process. From helping to pick the right device, to helping get the best deal on the sim side, she was fantastic. She even put up with me for the transfer efforts between the old phone and the new one!!

11 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Simon,
Thanks for the lovely review and the fantastic support you’ve shown for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam P was very professional and…

Sam P was very professional and extremely helpful in lowering the cost. Top guy!!

10 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Rayden,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack is very good

Jack helped me out with a new broadband and a new phone with unlimited data! Would recommend!

10 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone at Truro Vodafone couldn’t…

Everyone at Truro Vodafone couldn’t have been more helpful. My phone unexpectedly stopped working so I needed a new one asap, and I had to take my 2 young children in with me. The staff (Megan, Joey and Aaron) were super with the kids whilst I was with Megan sorting the new phone. Thank you for all of your help!

8 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

"Hey Zoe,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Aaron & Andrew were great

4 August 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Robert,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joey was so helpful today

Joey was so helpful today. What a wonderful experience of customer service! Thank you

30 July 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Ruth,

Thanks for the lovely review and fantastic support for Joey.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack really helped me with setting up a…

Jack really helped me with setting up a new broadband and working out what would give me the best deal and work the best for me.

26 July 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Charlotte,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff were friendly and extremely…

Staff were friendly and extremely helpful. Sam P looked after us and managed to save us money on our monthly bill. Gave us advice on a new phone for when we were ready to buy one. All in all a very good service and would definitely recommend the store.

21 July 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Janet,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was professional and very helpful

Jack was professional and very helpful. He answered my initial queries with patience and understanding . He then helped me through the whole process of sorting my broadband and phone SIM card. I cannot thank him enough.

10 July 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We saw Sam P in the Truro store

We saw Sam P in the Truro store, who was very helpful sorting out my Wife's new mobile, and also sold us a broadband contract to replace our existing BT contract at a much reduced price. Very happy with his, and the company's service.

3 July 2026
Unprompted review
Vodafone UK - Truro logo

Reply from Vodafone UK - Truro

Hey Keith,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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