I had a great experience here at Vodafone with Raf and Zara. I came to sort out my Nans phone bill and they’ve offered my Nan a new Samsung and she’s paying half the price now compared to what she was... See more
Company replied
Location
Switch location37-39 Park Street, WS1 1LY Walsall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been with Vodafone for a long time and have always been pleased with your service and the help of your assistants and value for money
Company replied
Good experience with the members of staff specifically, Rafael was very helpful and Nimra as well. Good guys
Company replied
I visited the store to collect S24 galaxy android and broadband router. Rafael was knowledgeable , friendly, and had great customer service. Any problems and questions I had, Rafael was able to assist... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Walsall
Written by the company
Contact info
37-39 Park Street, WS1 1LY, Walsall, United Kingdom
4.9
Excellent
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with jays customer service at…
Happy with jays customer service at store he helped me to get new sim card for my phone very happy
4 June 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hi Lukacs, thank you so much for your wonderful review and the amazing support you’ve shown for jays, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Shout out to Nim for helping me for…
Shout out to Nim for helping me for what I needed. Fast help
4 June 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Customer Service
The customer service adviser was very friendly and sorted out the issue immediately and in an easy to understand manner.
2 June 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Katie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Walsall
Hey Dennis,
Thanks for the lovely review and fantastic support for Azhara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience was brilliant with…
My experience was brilliant with Azhara. She is a good business representative. I wish her more good time with your company.
2 June 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Clement,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Azhara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zara had given me great options on a…
Zara had given me great options on a new phone deal and the service was amazing
23 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Walsall
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jay was great !!
Jay was great !!!
He gave me lots of options and great deal on my upgrade .
22 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Walsall
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Nimra attended to me and she was very…
Nimra attended to me and she was very nice and communicated all terms properly. Customer service was top notch
The store was also very comfortable and quiet
20 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Walsall
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Azhara was great
Azhara was great, she sorted out my phone and switched me from EE to Vodafone on my broadband saving me over £30. I am very happy.
19 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lovely experience with Nimra
Lovely experience with Nimra, great help thank you
18 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Walsall
Hey,
Thanks for the lovely review and fantastic support for Zara!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Zara was great she gave me good deal on…
Zara was great she gave me good deal on my upgrade!
16 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Nathan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Nines was wonderful help with my Hbb
Nines was wonderful help with my Hbb. Helped me to choose which is more suitable for me. Lovely experience!!
16 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Amy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I needed a contract and i’m with Vodafone
I needed a contract and i’m with Vodafone with a great deal, all special thanks to Nim for her help and support she gave and give the best advice for which contract is suitable. Highly recommended, for those that unsure for which mobile service to go for, best one is Vodafone, definitely ask for Nim she will help you out for the best budget that you need 😊
13 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Zara was very helpful today
Zara was very helpful today, I asked her for an upgrade opportunity and she looked into it for me and explained everything very well in a very polite and professional manner.
2 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Sure,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Raihan is very helpful and explains…
Raihan is very helpful and explains everything. He is very professional
1 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Linda,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Rapid customer service and very…
Rapid customer service and very friendly and resolved my issues!
1 May 2026
Unprompted review
Reply from Vodafone UK - Walsall
Hey Kyle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.