Vodafone UK - Washington Galleries Reviews 

396
TrustScore 5 out of 5

5.0

The Galleries SC, NE38 7SD Washington, GB


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Rated 5 out of 5 stars

Amazing customer service from Jack at Washington. Jack was polite, professional and a spectacular problem solver. After having problems with data roaming whilst abroad myself and my husband came into... See more

Company replied

Rated 5 out of 5 stars

Fabulous service from the bold man i have forgotten his name but he helped me rectify a problem that has been going on for some time Thank you so much

Company replied

Rated 4 out of 5 stars

Matt was very helpful and friendly. He gave good advice for what was best for us.

Company replied

Rated 5 out of 5 stars

The service from Matthew at the Galleries outlet was first class. He was friendly, helpful and professional and did not "over sell". We were extremely happy with the mobile deals he provided for us an... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Washington Galleries

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • The Galleries SC, NE38 7SD, Washington, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

396 reviews

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1-star

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5.0

All reviews

(396)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Craig was so helpful

Craig was so helpful, friendly and professional. He understood exactly what I wanted, and provided a cost effective solution so that I could come back to Vodafone. Very happy all round.

7 June 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hi Annette. We appreciate your wonderful review and are so happy to hear that our store agent provided a cost-effective solution.

If you ever need assistance, please contact our Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Rated 5 out of 5 stars

New Broadband supplier required…

Making an appointment with Craig was very straightforward. We discussed exactly what I wanted/needed. Craig explained everything at a level I understood and any questions asked were answered consicley.... Brilliant service 😁

9 June 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hi Denise. Thank you for your review for Craig. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anth the sales assistant first class

Anth the sales assistant first class
Great help, professional A+++++ service

4 June 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Stuart,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anth was a great help with upgrading my…

Anth was a great help with upgrading my phone!, very good service and very understand and efficient.

4 June 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Macey,

Thanks for the lovely review and fantastic support for Anth.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy Craig was fantastic covered…

Very happy Craig was fantastic covered everything clearly and efficiently any queries straight on to them top man service first class

1 June 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Mick,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was amazing sorted everything out…

Simon was amazing sorted everything out for me. Thankyou so much!

26 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Linda,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Natalie at…

Excellent service from Natalie at Vodafone

25 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Dinah,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Galleries store in…

Visited the Galleries store in Washington not intending to buy anything. Was greeted by Paula who was so pleasant and knowledgeable I decided to buy from her as she gained my trust. She’s a credit to your company. Well done Paula.

23 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Tom,

Thanks for the lovely review and fantastic support for Paula.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was brilliant sorting both mine…

Liam was brilliant sorting both mine and my partners phone upgrades and broadband, everything was straight forward with no hassle and he got us a great deal.

17 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Stephanie, ​

Thanks for the lovely review and fantastic support for Liam. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Stress-free switching of my broadband to Vodafone

Kieran, Craig and Liam were all friendly and helpful when I came in looking to move broadband providers. Kieran gave me the initial quote and set everything up on the system. Craig and Liam then helped put everything through the next day once I knew my moving dates. They were all professional, gave me advice and products tailored to my needs, and no hard sell. They made the experience quick, easy and stress-free.

12 April 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Lillian,

Thanks for the lovely review and fantastic support for Kieran, Craig and Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely spot on .

Absolutely spot on .. Anth!!!

5 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Tracy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Craig was very helpful and advised on…

Craig was very helpful and advised on best options for my renewal. I've been with Vodafone awhile and always find in store is always best way to understand tarrifs.

4 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Mark, ​

Thanks for the lovely review and fantastic support for Craig. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Came in for contract today

Came in for contract today, was a very easy and smooth transaction. Can’t fault Anthony who served me.

1 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Alan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by Anth today in washington…

Served by Anth today in washington store, very knowledgeable. Very easy transaction.

1 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Del,

Thanks for the lovely review and fantastic support for Anth. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in store with anth…

Great experience in store with anth today, very helpful lad. Will be returning to this store!

1 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Claire,

Thanks for the lovely review and fantastic support for Anth.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paula was very knowledgeable

Paula was very knowledgeable, helpful and reassurance for someone with limited knowledge of technology.

1 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Lawrence,

Thanks for the lovely review and fantastic support for Paula. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paula was excellent with her customer…

Paula was excellent with her customer service every time I come in always helpful

1 May 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Dawn,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got my new phone from here today

Got my new phone from here today. Anyh in store was very friendly and helpful. Helped transfer all my data to my new phone too! Definitely recommend!

27 April 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Elizabeth,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in store today and was served by…

Came in store today and was served by Anth and got two new contracts out with Vodafone. Very knowledgeable and helpful.

27 April 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Paul,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simon was a terrific help sorting out phone and broadband.

Simon was a terrific help

26 April 2025
Unprompted review
Vodafone UK - Washington Galleries logo

Reply from Vodafone UK - Washington Galleries

Hey Ashley,
Thanks for the lovely review and fantastic support for Simon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

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