Tom was so very helpful setting my new mobile phone up and explaining the plan I wanted,he is a great asset to Vodaphone. If I had a company I would offer him a Manager's roll without a shadow of do... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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Had a problem setting up my new device, popped into the Wigan branch and the staff there were mighty helpful, I thinks he said her name was Alyssa, thank you Alyssa you’re a star 🌟
Company replied
Alyssa was very friendly, pleasant and professional. Took the time to go through all my options on different phones and contracts to let me choose the best deal for me, excellent. A+++
Company replied
Justyna was extremely knowledgeable & friendly. She found me a great deal on my sim plan and also offered me a fantastic deal on my broadband!
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
226 reviews
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Unprofessional
Unprofessional, lack of staff, once I’d purchased the phone the store staff had no interest in resolving issues and basically told me to go to the Apple store in Manchester so they could fix it, store opened later than advertised and staff turning up obviously straight from the gym, lack of corporate management, the Wigan store experience was the ultimate failure in all aspects.
9 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Malcolm,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Absolutely great would not see anyone…
Absolutely great would not see anyone else 😃
14 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was so very helpful setting my new…
Tom was so very helpful setting my new mobile phone up and explaining the plan I wanted,he is a great asset to Vodaphone.
If I had a company I would offer him a Manager's roll without a shadow of doubt.
Fantastic.
12 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Wayne, thank you so much for your wonderful review and the amazing support you’ve shown for Tom, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great service
Great service, helpful and friendly. Got us a good family package
11 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Alex,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service!
Justyna was extremely knowledgeable & friendly. She found me a great deal on my sim plan and also offered me a fantastic deal on my broadband!
10 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tom,
Thanks for the lovely review and fantastic support for Justyna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service under difficult…
Great service under difficult conditions, the shop was extremely short of staff and difficult. Tom remained cool under pressure and I thank him for multitasking and sorting out my request for a new Vodaphone contract .
7 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alyssa was very professional.
Alyssa was very friendly, pleasant and professional. Took the time to go through all my options on different phones and contracts to let me choose the best deal for me, excellent. A+++
28 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Martin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emmie was extremely helpful
Emmie was extremely helpful in helping me with my contracts and new phone . Which was even a very cool colour 😎
19 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Pauly,
Thanks for the lovely review and fantastic support for Emmie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Old man struggles
Had a problem setting up my new device, popped into the Wigan branch and the staff there were mighty helpful, I thinks he said her name was Alyssa, thank you Alyssa you’re a star 🌟
29 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Robart,
Thanks for the lovely review and fantastic support for Alyssa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to ask question about my phone…
Came in to ask question about my phone as only recently bought it. Tom was really helpful and explained everything really clearly!
28 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Caitlin,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wigan
Hey There,
Thanks for the lovely review and fantastic support for Alyssa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alyssa was outstanding very helpful and…
Alyssa was outstanding very helpful and a credit to your organization
20 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tom was excellent
Me and my daughter called into your wigan store and was greeted by Tom. I explained i was having trouble completing the upgrade/trade in. He dealt with everything for me. With the trade in price and the bonus. Which the on line chat with an agent was unable to do. I could not fault Tom in any way. He is a real asset to the company.
14 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Gibbons,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tom at Wigan
Tom was the consummate professional. Friendly, knowledgeable, articulate, and a way of putting the customer at ease and building a confidence level.
5 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was great help getting the best…
Tom was great help getting the best deal for myself! Thanks Tom :D
9 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Alyssa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Needed an upgrade for my daughter so…
Needed an upgrade for my daughter so went to the grand arcade wigan store today, the store was clean and spacious but the first female employee was sat at a desk, glanced up at me, from typing something in her phone & carried on with whatever she was inputing for about 20 more seconds more , then approached me to ask if I needed help which I found a little awkward.
She was helpful to a point but kept over talking me a bit as was explaining what I was after.
I decided to comeback after an appointment & was going to look at other phone deals too.
I returned a few hours later to try again and was welcomed straight away by a friendly employee named Emmie. I explained I'd been in before but I was a bit of a rush to find out what they had in stock of a particular device so I could take it today as my daughter had broken hers. She was so helpful, engaged and knowledgable about the phones and deals.
I left very happy with the device and airplan & I hope that when I'm to return instore, I have the pleasure of being served by Emmie again. Very pleased loyal customer. thankyou 😊
29 May 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The team were so helpful I was served…
The team were so helpful I was served by Tom who always has a smile on his face. I’ve been coming to the shop for a few years now and Tom always makes sure to give the best service and keeps what I want in mind when showing me the current phone offers. Thanks Tom!
23 May 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Laura,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been in store today to change my…broadband
Been in store today to change my broadband I was served by Tom because he served me other day he's very polite and friendly today he's saved me a lot of money I'm very grateful and one very happy customer
21 May 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reliable Team at Wigan Store
Went to the Wigan store today to sort out my sim and the service was smooth. Shout out to Callum for making my experience easy. He was kind, knowledgeable, and made sure everything was explained to me.
12 May 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Terry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came into the Wigan store and Abbie was…
Came into the Wigan store and Abbie was very helpful without my visit
9 May 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Jordon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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