⭐⭐⭐⭐⭐ Fantastic experience at Vodafone Wigan! I just wanted to leave a huge thank you to Katie, who was absolutely fabulous from start to finish. She was so attentive, friendly and genuinely... See more
Company replied
Location
Switch locationUnit 33,Grand Arcade, WN1 1UG Wigan, GB
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Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Li... See more
Company replied
I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young l... See more
Company replied
I visited Vodafone Wigan today and did an upgrade and new home broadband I was helped by Justyna who was absolutely brilliant. She was very informative and patient. The manager Alex came over quite of... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Wigan
Written by the company
Contact info
Unit 33,Grand Arcade, WN1 1UG, Wigan, United Kingdom
4.8
Excellent
236 reviews
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⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Fantastic experience at Vodafone Wigan!
I just wanted to leave a huge thank you to Katie, who was absolutely fabulous from start to finish. She was so attentive, friendly and genuinely went above and beyond to help me with my mobile upgrade.
Nothing was too much trouble, and she helped me leaps and bounds compared to previous experiences with other companies.
Katie is a real credit to the Vodafone team in Wigan, and I wouldn’t hesitate to recommend her. Thank you again, Katie! 💕📱
1 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Dan,
Thanks for the lovely review and fantastic support for Wigan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alyssa & Co Wigan.
Alyssa, Abbie and Katie at the Wigan Grand Arcade store. Above and beyond. 👌
1 September 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Alyssa, Abbie and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service. Top notch.
Excellent service and help in every way. Alyssa and Tom were fantastic. Thanks!
28 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Graham, thank you so much for your wonderful review and the amazing support you’ve shown for Alyssa and Tom, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Alyssa - Grand Arcade Wigan store
Served by Alyssa at the Grand Arcade Wigan store. Really patient, friendly and knowledgeable service, very happy with our upgrades. Always been with Vodafone and happy to remain! Thank you, Martin, Lindsay & Mia
29 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lindsay,
Thanks for the lovely review and fantastic support for Alyssa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The experience of getting a new mobile…
The experience of getting a new mobile was made very easy by Alyssa. Sge was very pleasant and very helpful, a credit to Vodafone.
28 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Barry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very pleasant young lady
I went into the shop and asked advise from Alyssa , I then returned 2 days later and she remembered me and what I wanted them we sat down and she organised everything .Such a calm and pleasant young lady
26 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Vivienne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
amazing
I went in today and spoke to katie, she was a lovely member of staff who helped me take out a new contract. She gave me all the information i needed and was very helpful and i was really happy with the deal.
23 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Alicia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alyssa was great in helping my upgrade
Alyssa was great in helping my upgrade contracts, she took her time and answered all my questions, she even upsold and found me a better overall broadband deal.
4 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Assisted by Emmie
Assisted by Emmie, who was professional, friendly and helpful.
4 August 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Lee,
Thanks for the lovely review and fantastic support for Emmie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie is giving good customer service
Katie is giving good customer service, very informative, and open. Thank you for all!!
29 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Unprofessional
Unprofessional, lack of staff, once I’d purchased the phone the store staff had no interest in resolving issues and basically told me to go to the Apple store in Manchester so they could fix it, store opened later than advertised and staff turning up obviously straight from the gym, lack of corporate management, the Wigan store experience was the ultimate failure in all aspects.
9 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Malcolm,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Absolutely great would not see anyone…
Absolutely great would not see anyone else 😃
14 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Susan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tom was so very helpful setting my new…
Tom was so very helpful setting my new mobile phone up and explaining the plan I wanted,he is a great asset to Vodaphone.
If I had a company I would offer him a Manager's roll without a shadow of doubt.
Fantastic.
12 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hi Wayne, thank you so much for your wonderful review and the amazing support you’ve shown for Tom, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great service
Great service, helpful and friendly. Got us a good family package
11 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Alex,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service!
Justyna was extremely knowledgeable & friendly. She found me a great deal on my sim plan and also offered me a fantastic deal on my broadband!
10 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Tom,
Thanks for the lovely review and fantastic support for Justyna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service under difficult…
Great service under difficult conditions, the shop was extremely short of staff and difficult. Tom remained cool under pressure and I thank him for multitasking and sorting out my request for a new Vodaphone contract .
7 July 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alyssa was very professional.
Alyssa was very friendly, pleasant and professional. Took the time to go through all my options on different phones and contracts to let me choose the best deal for me, excellent. A+++
28 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Martin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Emmie was extremely helpful
Emmie was extremely helpful in helping me with my contracts and new phone . Which was even a very cool colour 😎
19 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Pauly,
Thanks for the lovely review and fantastic support for Emmie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Old man struggles
Had a problem setting up my new device, popped into the Wigan branch and the staff there were mighty helpful, I thinks he said her name was Alyssa, thank you Alyssa you’re a star 🌟
29 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Robart,
Thanks for the lovely review and fantastic support for Alyssa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to ask question about my phone…
Came in to ask question about my phone as only recently bought it. Tom was really helpful and explained everything really clearly!
28 June 2026
Unprompted review
Reply from Vodafone UK - Wigan
Hey Caitlin,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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