Mikolaj was excellent! Extremely knowledgeable, helpful and friendly. He helped us select a plan that worked for all our family
Company replied
Peascod Street 112, SL4 1DN Windsor, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Mikolaj was excellent! Extremely knowledgeable, helpful and friendly. He helped us select a plan that worked for all our family
Company replied
Fantastic customer service from Al. Explained SIM only contract options clearly sharing his screen as proof (very reassuring!). Didn’t oversell. Saved me 30% off my previous contract which I was... See more
Company replied
Great service in Windsor store from Luke resolved the issues within 20 mins after us spending 2 hours + on phone previous evening. Not only efficient polite service Luke was able to offer an enhanced... See more
Company replied
Recently came in with my grandparents to sort out topping up their phones after realising that the top up cards are no longer used. The staff were really helpful and patient with all of their question... See more
Company replied
Written by the company
Peascod Street 112, SL4 1DN, Windsor, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant help in the store by both assistants

Reply from Vodafone UK - Windsor
Helpful friendly and well explained.

Reply from Vodafone UK - Windsor
Great customer service and provided us with an amazing deal.

Reply from Vodafone UK - Windsor
Mikolaj was excellent! Extremely knowledgeable, helpful and friendly. He helped us select a plan that worked for all our family

Reply from Vodafone UK - Windsor
Super easy and simple. Helps so much to be able to talk to a human.
Thank you Mikolaj

Reply from Vodafone UK - Windsor
Mikolaj has excellent customer service and great help.Thank you again

Reply from Vodafone UK - Windsor
Gaurav was so helpful and kind! Thank you Vodafone!

Reply from Vodafone UK - Windsor
Mikolaj was exceptionally helpful and managed to find a great deal to save me money. Great customer experience in general.

Reply from Vodafone UK - Windsor
Very helpful in sorting out my phone and setting up a new contract.

Reply from Vodafone UK - Windsor
Thank you for Mikolaj and Guarav was very good service and they do me to welcome back again.I’m so happy with the service

Reply from Vodafone UK - Windsor
Great experience, able to change sim and plan on the day I visited

Reply from Vodafone UK - Windsor
Mikolaj help me with my sim
He is recomend me the best sim card for data.
Thank you so much

Reply from Vodafone UK - Windsor
I came into store to get my bill reduced and they were fantastic. Miholaj was great helped me through the 2 hours that I was there thank you

Reply from Vodafone UK - Windsor
Had a problem with my phone, just wanted some advice.
3pm door was locked with staff just
Sitting inside.
As soon as we came in, he locked the door.
I don’t know the chaps name, but he really had no interest apart from saying
Soft ware is changing all the time.
At this point a customer? Was trying to
Come in the door which was locked.
It’s a strange way to run a Business.
If he likes opening and closing doors
Perhapes the prison service may be a better job.
M Cranham
Windsor Shop

Reply from Vodafone UK - Windsor
Went in to get my monthly bills checked….sat down with store manager Gaurav….who helped me understand my bills and put me at ease as I was getting worried about my bills.…..
Would rate the service standard very high

Reply from Vodafone UK - Windsor
Fantastic customer service from Al.
Explained SIM only contract options clearly sharing his screen as proof (very reassuring!).
Didn’t oversell. Saved me 30% off my previous contract which I was clearly oversold on post a visit to another Vodafone store.
Thank you Al

Reply from Vodafone UK - Windsor
I’ve been to three different Vodafone locations over the past week, Oxford Circus being one of them, and nowhere have I received such attentive and helpful service. This location’s manager Ali provided myself and my family with a masterclass in customer support, helping us save a significant amount of money on our contract, all the while being very pleasant and welcoming. 10/10 experience, thanks Ali!

Reply from Vodafone UK - Windsor
Michal was very understanding when it was very clear that I had order was incorrect schedule of I mistake I made. The amended order was taken care very promptly and professionally,

Reply from Vodafone UK - Windsor
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.