Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fan... See more
Company replied
Unit 23 , Yate Shopping Centre, BS37 4AS Yate, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fan... See more
Company replied
Excellent service really helped me out after losing my phone thank you so much Charlie and Chloe enjoy the Maltese’s
Company replied
So happy with the service, had time to help you find a mobile phone.
Company replied
Charlie was amazing today helping me sort a new three sim only contract following a house move. Charlie was helpful, knowledgeable and kind. Thank you and looking forward to having a signal in my new... See more
Company replied
Written by the company
Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service really helped me out after losing my phone thank you so much Charlie and Chloe enjoy the Maltese’s

Reply from Vodafone UK - Yate

Reply from Vodafone UK - Yate
Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fantastic, confident service, cheers lads

Reply from Vodafone UK - Yate
Jordan provided an excellent service. I’m not IT savvy and his patience and knowledge was first class

Reply from Vodafone UK - Yate
Charlie was amazing today helping me sort a new three sim only contract following a house move. Charlie was helpful, knowledgeable and kind. Thank you and looking forward to having a signal in my new home now.

Reply from Vodafone UK - Yate
Charlie was so helpful setting up my new contract and phone. I really needed help and Charlie made the whole process very easy. I will definitely be back in the future

Reply from Vodafone UK - Yate
Owain has been thoughtful, professional and patient especially explaining everything to our son with Down syndrome. We would thoroughly recommend him. Great service c

Reply from Vodafone UK - Yate
I recently visited Vodafone in Yate to purchase a new phone and received excellent service from Owain. He was friendly, knowledgeable, and took the time to clearly explain my options without any pressure.
Qwain carefully reviewed my requirements and was able to find me a contract that was not only better but also cheaper than my previous provider. The difference in customer service was remarkable - my previous provider's customer service wasn't a patch on Owain's.
From start to finish, the experience was professional, informative, and genuinely customer focused. I couldn't fault the service provided and would highly recommend both Owain and the Vodafone Yate store to anyone looking for a new phone or contract.
Thank you Owain, for making the whole process so straightforward and enjoyable.

Reply from Vodafone UK - Yate
Owain and Colin have helped me set up my device and even saved me money for when I go abroad! Brilliant team in yate can't recommend enough

Reply from Vodafone UK - Yate
Excellant service even stayed half an hour after closing to sort us out . Thankyou 👍
Also half the price EE quoted

Reply from Vodafone UK - Yate
We've come in today to chat with Charlie to get advise on new phones. She's helped me set up and saved me some money!
Thank you Charlie

Reply from Vodafone UK - Yate
Charlie helps us all time we've come in for advice on our phone! Always gives us a great service! Thank you Charlie

Reply from Vodafone UK - Yate
Chloe looked after me very well. She was professional, very helpful and fast

Reply from Vodafone UK - Yate

Reply from Vodafone UK - Yate
I was served by Owain who couldn't have been more helpful in dealing with my initial enquiry and my subsequent purchase of a new phone. Thank you very much.

Reply from Vodafone UK - Yate
Very helpful and polite staff. Helped by Jordan who was very nice

Reply from Vodafone UK - Yate
Colin and Owain very helpful switching everything to my new phone and changing ky oay as you go sim to a v cheap contract

Reply from Vodafone UK - Yate
Owning was very helpful and made the change painless.

Reply from Vodafone UK - Yate
Came in having some issues with the Vodafone app, Jordan was super helpful and patient, guided me through all the steps I needed to get a new sim contract, and port my current phone number over. He also helped me get a better deal than the one I was looking at.

Reply from Vodafone UK - Yate
We came in for help from thr amazing charlotte/charlie
Incredible sercice tbabl you team yate

Reply from Vodafone UK - Yate
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.