Vodafone UK - Yate Reviews 

172
TrustScore 5 out of 5

4.9

Unit 23 , Yate Shopping Centre, BS37 4AS Yate, GB


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Rated 5 out of 5 stars

Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones. Staff like Charlie is one of the reasons I keep coming... See more

Company replied

Rated 5 out of 5 stars

I was advised by Owain in the Yate Branch. I found him really helpful on advice about which phone to have to match my criteria for use. He was very approachable regarding repeating answers to questi... See more

Company replied

Rated 5 out of 5 stars

Charlie was very good, great hair cut and beautiful disposition. Helpful saved me meney and better phone, slso explained my complicated bill in ways i could understand.

Company replied

Rated 4 out of 5 stars

So happy with the service, had time to help you find a mobile phone.

Company replied


Company details


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  • Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlie has been a wonderful help with…

Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones.

Staff like Charlie is one of the reasons I keep coming back to vodafone every couple years

13 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Marcus,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Charlie was great at helping with a new phone.

13 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Colin helped me with my order and gave…

Colin helped me with my order and gave me advise on a new phone then transferred all the data from my old phone to the new one, incredibly helpful gentleman

Thank you colin

11 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Suzanne,

Thanks for the lovely review and fantastic support for Colin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie was very good

Charlie was very good, great hair cut and beautiful disposition. Helpful saved me meney and better phone, slso explained my complicated bill in ways i could understand.

7 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Advisor Charlie was very friendly and…

Advisor Charlie was very friendly and knowledgeable. Felt they listened to what we wanted. Charlie was very helpful throughout the process.

6 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Philip,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish for my phone upgrade with Charlie

6 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

"Hey Gail,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Came to store for support with my phone…

Came to store for support with my phone Owain and Colin fixed it up for me! Could not reccomend them enough thank you

5 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Colin & Charlie who helped me…

Spoke to Colin & Charlie who helped me transfer my data to my brand new phone!! Really helpful staff thank you

3 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Charlie was really helpful and any problems are always sorted out. 1st class

3 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Kara,

Thanks for the lovely review and fantastic support for Charlie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie done a good job and told me the…

Charlie done a good job and told me the new contract and moved me from pay as you go onto contract. Thanks a lot

3 August 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Anthony,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely helful young me Owain very…

Lovely helful young me Owain very helpful.

29 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed help setting up my new phone

Needed help setting up my new phone. Charlie and Chloe were very helpful and made sure everything transferred.

28 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Margaret,

Thanks for the lovely review and fantastic support for Charlie and Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan helped setup my phone very…

Jordan was really helpful as i wanted to change my phone and had no idea how to do that. He made it easy for me. Thank you.

22 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Patricia,

Thanks for the lovely review and fantastic support for Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Charlotte was extremely helpful, and persevered with all our 'problems' bought about by changing the contract and adding another number to a private one. a
Very patient and knowledgeable

21 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sue,

Thanks for the lovely review and fantastic support for Charlotte.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan Helped transfer my data and put…

Jordan Helped transfer my data and put my mind at ease with the process lovely customer service

18 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Anne,

Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well done Owain!

I was advised by Owain in the Yate Branch.
I found him really helpful on advice about which phone to have to match my criteria for use. He was very approachable regarding repeating answers to questions etc, which I didnt quite understand. Another plus is, he has an appropriate sense of humour for this job. Well done Owain!

11 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

"Hey Williams,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Great experience in Yate

Great experience in Yate. Charlie, Owain and Chloe were all fantastic and helped me a lot

10 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service really helped me out…

Excellent service really helped me out after losing my phone thank you so much Charlie and Chloe enjoy the Maltese’s

7 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Nigel,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, top class all round

2 July 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was worried about getting a new phone

Was worried about getting a new phone, has a lot of important photos from me wedding I could not live without, Jordan and Colin were confident they could get this sorted and they did! Great team, fantastic, confident service, cheers lads

28 June 2026
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Lee,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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