Voipfone Reviews 

Minor edits, but basically stay away, in my opinion based on my experience, this company cannot be trusted.

Company charged me twice for service I pay for. I personally view as theft - since it was unauthorised charging and they didn't bother telling me.

Upon discovering this (they didn't bother telling me), I demanded that they:
* Return the funds, immediately -- since I viewed them as stolen funds
* Cancel my service, immediately
* Then remove my card details from their systems
* Then confirm that they have done this
* Then remove my details - save for those they need for legal financial reporting - from their systems under the GDPR "right to be forgotten" insofar as the law allows.
* To properly apologise for their, as I see it, theft
* To sack the person responsible for gross misconduct.

EDIT: These things below took the worst part of a week to occur, despite repeatedly and continually demanding these things happen, until someone provided the complete bare minimum helpful response --

* It took them a week to return the funds to my card they took without authorisation.
* It took many many many emails for them to even think of apologising properly and making it possible to delete my details, account and card details
* Their "independent" (internal) complaints" person (so not really independent) did NOT arrange for my details & account to be deleted and service stopped as I demanded. They tried to encourage me to continue using a service I very very very clearly stated they should stop.
* They did not apologise properly right away and immediately address my concerns
* They blamed this on a system error. This is even worse since this means they have systemic problems that allow this, which will mask internal malicious activity.
* They have not as far as I am aware disciplined anyone with regard to this unauthorised taking of funds from customer(s)
* They have not stated what steps they have taken to prevent this in future. (If it was a theiving employee they could sack them, but they can't do that given their "reason" why they took funds in an unauthorised fashion which I view as theft)
* They did not bother to notify me when they did this.
* They did not bother to apologise when they did this, waiting for me to complain and then acting like it wasn't an issue and that billing that takes funds without authorisation is something worth overlooking.

But to be clear, taking money you're not authorised to is the worst form of misconduct a company can make IMO, and it doesn't matter if it's 6p, £1, £5, £100, or more - the principle is the same. Trust or no trust. They cannot be trusted in my opinion.

EDIT: The following was true for a week after the funds were taken:
At this instant my card provider shows clearly 2 charges from them and they've only provided a statement around a credit note.
I'm down funds (irrespective of amount, it's their mistake and how companies handle their mistakes matters, and it's wholly their fault.
They haven't properly apologised.
I have not seen a refund.
They haven't deleted by card details as I have demanded they do AFTER refunding the funds as I expect them to do.
They have not cancelled the service I have with them despite me demanding they do this.

EDIT: Note, as noted these things took largely a week to occur, some of the things I had to do (tempted to bill them for my time). I'm still waiting for a proper apology from someone actually responsible.

EDIT: NB: They expected ME to take the cancellation and deletion steps, since they refused to do this - using a link that was ONLY available after repeatedly having to badger them multiple times per day over the course of many days.

They have not actually shown an ounce of humility for taking funds they were not authorised to do so.

Utterly disgusting behaviour and in my view this company cannot be trusted with your funds nor to provide a decent service.

Go somewhere else for your own peace of mind, there are companies that get these basics right - like billing properly, delivering a service, and getting customer service right.

Additionally, this review was "flagged for containing harmful or illegal content." - neither of which are true, and it was reinstated - the timing of which coincided with being after I sent Voipfone a copy of my review - something I'm not required to do - they then also requested more details on trustpilot's systems - which if not responded to (despite them already having the review) would result in this negative review being removed. I would never trust this company ever ever again.

Update: Some inline updates based on developments over the week after funds were taken without authorisation.

If they'd actually acted honourably this review would not be here.

This review reflects my resulting opinion of them, their service and their trustworthiness.

Really excellent customer service helping me set up a new VOIP adapter.. fast, pleasant and very efficient.

New customer to Voipfone and have to say I will be moving all my business locations to them. They have been fantastic from response times on the phone to just top level service and knowledge. So polite and helpful even before I placed any orders. No pushy sales and pleasure to deal with.

Had some difficulties that required technical advice. Ian on their CS team was able to quickly and accurately identify the problem within just minutes of describing what was going on. Been a customer for years, and will probably continue to be a customer for many more.

Our BT landline contract finally ended and I was desperate to move away from them due to their appalling customer support and rip off pricing. I had been recommened Vonage however when I rang them up I seemed to be put through to an offshore call center and spoke to a quite pushy salesman who kept insisting I sign up for a 2 year contract before even answering any of the questions I had about moving over to the VOIP system. After googling other providers I read the reviews for Voipfone so rang them up and was really impressed by how quickly they answered the call and were quite happy to answer my questions and directed me to their website which has loads of useful information about porting the landline number etc. My favourite part is we could sign up for free and try the mobile phone app out to make sure we were happy with the call quality and the app features. The app works great, its nice and simple and never had an issue with it, the call quality is fantastic and even better than our landline whilst costing a fraction of what BT were charging us. There was a slight issue with the adaptor box which I bought from Voipfone to convert our existing landline phones to VOIP, however again the customer support was fantastic and the problem was quickly resolved by changing the settings in the adaptor box and it has worked perfectly ever since meaning we can keep using our old answering machine and other phones. Highly recommend Voipfone and delighted we are no longer having to deal with BT!

Had an issue with accessing my SIP phone from my iPhone SIP client app. Luke answered the phone promptly and was amazingly patient and stubbornly worked out a solution. Thank you! Full marks for going above and beyond 5 stars.
⭐️⭐️⭐️⭐️⭐️⭐️

Number porting went smoothly. Service is good and excellent customer support. Cannot fault anything so far.

I had a few small issues setting up my phone, customer service was excellent, I thoroughly recommend this company.
As an older person it was quite refreshing to have such good service.

This is my first ever 5-star review. If something's perfect I put 4 stars. Voipfone are really above-and-beyond any expectation. I would recommend them without hesitation to anyone.
I was leaving VirginMedia and needed a one-month rolling contract. I've tried other telcom companies; to be honest nearly all of them are bad. Not this one! You phone up the helpline and get a human being within a couple of minutes who knows what they are talking about and can actually do things for you. Emails are responded to within 24 hours and one on the weekend!
VOIPFONE are not the cheapest by the month but not expensive either - that is what they do best and there's no hidden cost. You know what it will cost and when you get it, it works. And... if you need to send anything back or you change your mind they refund you straightaway.
Note because they mostly do business phones their prices don't include VAT so you need to factor that in.
Their land phone call charges are about 1.2p per minute at time of writing. Virgin's are about 21p!
Their broadband works over Openreach and they sorted out the installation very promptly and professionally. Their broadband also works at the speed advertised unlike some others I have used.
In the end, as a house-sale fell thru, I was able to take another contract but I would go back to VOIPFONE again next time I need a short contract without hesitation.

Wonderful business with almost immediate response to questions.
10 out of 10 I would say.
Been using for 3 months now!

Port confirmed today, had problems connecting my Gigaset phones so resorted to the chat line, 20 seconds later (!!!) Ian came on and sorted everything for me. All working fine now, house line now on VOIP at £6 pcm inc VAT. Fantastic service and excellent value.

After two years of terrible customer service from another provider with no UK based customer service, I eventually after several weeks of research into the limited number of providers that actually have humans based in the UK, rather than chat bots or email that takes weeks to be answered.

They answered all of the questions I had, did not bombard me with twice daily sales calls and emails as I had with one of the options I was considering.

So far the process cannot be faulted, they are not the cheapest on offer but on a par with my old provider, however I was up and running in no time, with clear easy to follow self service instructions for my old equipment, and the porting of my phone numbers will be complete in two weeks (much less than the 30 days quoted).

The call quality is very clear and the web portal manager, far cleaner and easier to use than Vonage.

So far I am very glad I made the move and with Landline telephones finally being retired later this year Small Business owners everywhere in the UK will need to choose a new provider.

I would have no qualms in recommending Voipfone as a reasonably priced alternative, I know we are all supposed to be welcoming AI services with open arms, but at times only a human will do!

So far so good! Good value for money, easy to set up. UK based call centre, answered quickly, super helpful too. If you get to speak to Chris, you're very lucky! Thanks Chris

Very good value for money
after moving from a truly horrific previous telecoms supplier (which consisted of a mis sold and overpriced 7 year contract) voipfone is simply amazing - no contract, very very easy DIY setup and phone support to guide you through the entire setup process, easy to see how it scales to whatever you need, everything is customizable, you only pay for what you need etc etc.

There is a reason why they're the no1 recommended on the UK business forums, I can't imagen there is a better value supplier out there

Fantastic service with really quick responses to emails even over a weekend. Replies were real, not a canned pre-written response.

Overall I've been hugely impressed by this service which avoided losing my long held landline number and I'm not longer at the mercy of broadband providers.

I used a grandstream ht812 , not the model that voipfone provide instruction for but it wasn't too hard to figure out what goes where. Top tip: account number should include the extension too. A few non-connects until I figured that out.

This tech is fabulous for those with a technical mindset. It's not for you gran yet.

Dear Voipfone Team,
I am writing to express my utmost satisfaction and appreciation for the outstanding service provided by the porting department. I recently encountered a significant challenge with porting my home landline number from BT, and the customer service assistance was nothing short of exceptional. Despite facing unhelpful responses and multiple refusals from BT, she remained positive and determined throughout the process. Her commitment to resolving the issue was truly commendable. Her ingenious approach ultimately led to the successful porting of my landline number, which I had been using for over 25 years. Her professionalism, dedication, and problem-solving skills have left an indelible mark. I consider myself fortunate to have received such outstanding assistance. Please convey my gratitude to her for her exceptional service, and I look forward to continued satisfaction with Voipfone.
Best regards

Really pleased with the service and value. Been with voipfone for 12+ months and love that you can always speak to someone by phone or email. Very friendly and knowledgeable.

Slight issue setting up my Fritzbox, customer service follwed up and verified it was a paasword issue all good now

I contacted them about my issue regarding my new job which needs a phone, the chat support asked me to go for SNOM phone and says it will work with my 3 5g hub. I purchased and upon testing the phone did not work. They tried to troubleshoot with me for 1 hr over the chat to no avail then I got fed up and returned for a refund. Tell me why this company decided to refund only 85% of my money just because I had opened the box and says they can’t sell as new anymore. Was I supposed to use the phone in the box without unpacking it? Too bad PS- I sent all components back to them but insisted on holding back part of my money.