Volksmaster Reviews 

548
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and expertise in car care. Many people appreciate the excellent service, noting its efficiency and thoroughness from drop-off to pick-up. The pricing is frequently mentioned as reasonable and competitive, offering great value compared to main dealerships. Reviewers also commend the outstanding customer service, citing clear communication, detailed explanations, and proactive updates. People are impressed with the quality of work, including comprehensive video inspections and the added touch of returning vehicles cleaned inside and out. This consistent reliability and transparent approach make customers feel confident and well-cared for.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional, friendly, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Price

Reviewers highlight positive aspects of price, often finding them competitive and reasonable. Customers... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers stating their vehicles run better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car booked in for routine oil service and haldex oil change with pump clean. First rate service from dropping it off at reception to picking it up afterwards. Very informative health check video... See more

Company replied

Rated 5 out of 5 stars

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD. Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to fini... See more

Company replied

Rated 5 out of 5 stars

Friendly service, as planned smooth drop off and job completed in good time and clear communication. ONLY slight gripe, and it's small. I know site is short on space, and vehicles are parked local... See more

Company replied

Rated 5 out of 5 stars

Great team effort from Bury branch, from pre booking full service through to drop off, completion of work, clarification of charges and new full video of inspection. Cannot fault in any way, perfect s... See more

Company replied


Company details

  1. Vehicle repair shop
  2. Car Body Shop
  3. Vehicle Dent Removal Service
  4. Car Restoration Service
  5. Car service
  6. Vehicle Inspection

Written by the company

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(548)

296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a big repair done of these guys and…

Had a big repair done of these guys and girls professional people was happy to help me .had no problem since thanx so much to the team in heywood

1 July 2026
Unprompted review
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Reply from Volksmaster

Hi Jason, we are pleased you were happy with our services. Thanks for taking the time to leave us a 5-Star review!

Rated 5 out of 5 stars

Very pleased

Recently started using the Volksmaster car and van centre as my Crafter has come out of warranty but I still wanted to use someone who knows the van.
I’ve been really happy with the service I’ve had and the staff there are friendly and do their best to get you back on the road as soon as possible without the high main dealer charges. I’ll be using them all the time moving forward.

3 July 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback and 5-Star review. We are pleased you were happy with our services and appreciate the support :)

Rated 5 out of 5 stars

Company kept me up to date with issues…

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and my car was clean inside and out.
Although not the cheapest they are definately the best on customer service

3 July 2026
Unprompted review
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Reply from Volksmaster

Hi Kevin, we are pleased you were happy with our services. Thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

Great service

Great service, fast and reliable, good work at great rates, very friendly staff and helpful, would highly recommend, you can put trust in them to do a good job 👍🏽

2 July 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback and 5-Stars, Rashid! We are pleased you were happy with our services

Rated 5 out of 5 stars

Great service at Heywood branch

Great service at Heywood branch. Post video of checks on your car was a welcome surprise and very innovative.

1 July 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, Joseph! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service

The service at Volksmaster Ashton Road Oldham branch is of high standards.

The staff are friendly and kept me up to date with a detailed video while I was getting a full service for my car and MOT.

2 July 2026
Unprompted review
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Reply from Volksmaster

Thank you for taking the time to leave us a 5-Star review, we appreciate the feedback :)

Rated 5 out of 5 stars

Had my car at the bury store and…

Had my car at the bury store and couldn’t fault the attention to detail wat they do. Very professional and job well done all the time. Thanks guys 👍

30 June 2026
Unprompted review
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Reply from Volksmaster

Hi Darren, many thanks for taking the time to leave us a 5-Star. We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Great service from the team

Great service from the team, very professional

30 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, William! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the work done at Volksmaster Hollins Road. The team were really friendly and kept me updated along the way. Thanks to Jordan for keeping me in the loop about my car. I received my car back and it was nice and clean which was lovely. Overall, they were very professional and got me back on the road as soon as possible. Can’t recommend them enough!

30 June 2026
Unprompted review
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Reply from Volksmaster

Hi Tahera, many thanks for taking the time to leave this amazing feedback and giving Jordan a mention for his hard-work. We are pleased you were happy with our services and appreciate the support :)

Rated 5 out of 5 stars

Great checking in and out service with…

Great checking in and out service with Alisha . Very polite and efficient and the MOT reseasonably priced . Thanks

22 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review and amazing feedback - We are pleased you were happy with our services!

Rated 5 out of 5 stars

I had my car in for MOT and service, fantastic service from staff

I had my car in for MOT and service. Although I had to pay than expected because of an issue with my car I cannot fault the service and professionalism of the team. They kept me informed and my car was ready when they saud. I will definitely be using them again

19 June 2026
Unprompted review
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Reply from Volksmaster

Hi Darren, we are pleased you were happy with our services. Sorry to hear of the unexpected repairs but thanks so much for taking the time to leave us a 5-Star review :)

Rated 5 out of 5 stars

The service from start to finish was…

The service from start to finish was excellent. From booking my VW golf r MK8 in for a DSG service. Girl at he desk was very welcoming to the mechanic working on the car. Quality service. 👍

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Ian, we are pleased you were happy with our services, thanks for taking the time to leave us a 5-Star review :)

Rated 3 out of 5 stars

Bury Branch- As usual

Bury Branch- As usual, a great job. However, Volkmaster offered a 30th Anniversary deal. Full service and MOT for £289. Pay £10 upfront and get a £50 discount. I was dissapointed, because I was offered my £50 discount. Not on £289, but on £314 for full service and MOT. A £25 difference in Volksmaster favour. Your response appears very reasonable, however should your offer have not been clear upfront?

17 June 2026
Unprompted review
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Reply from Volksmaster

Hi Jonathan, apologies for the confusion. The price you have advised in your review is for 1-1.5 litre engines. With yours being a 2 litre diesel, the price is higher. Thank you for the review and helpful feedback :)

Rated 5 out of 5 stars

Excellent service

Car booked in for routine oil service and haldex oil change with pump clean.
First rate service from dropping it off at reception to picking it up afterwards.
Very informative health check video of the car on the ramp kept me informed of any issues it had and options to correct.
Staff,as always,very friendly and approachable.
Car has been cleaned inside and out when I picked it up.
Another happy customer and would highly recommend.

17 June 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Many thanks for taking the time to leave this amazing feedback, William! We are pleased you were happy with our services :)

Rated 5 out of 5 stars

Highly recommend the garage

Highly recommend the garage! Just moved to the area and got recommended volksmaster by my previous garage.
Car had issues and they got it straight in for diagnostic and sent a detailed walk around video and list of faults. I had to wait to hear if warranty would cover the issues, which they wouldn't. Soon as I told them I couldn't get it covered under warranty and id be paying they got the work done the following day (they had to order a part)! Picked the car up at lunch time and it had been washed and valeted! Proper friendly staff and definitely using them for any future car issues!

16 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for taking the time to leave us a 5-Star review, we are pleased you were happy with our services! Thanks again, Laura :)

Rated 5 out of 5 stars

Helpful

Helpful, attentive staff, job carried out well. No complaints

12 June 2026
Unprompted review
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Reply from Volksmaster

Many thanks for the 5-Star review, Kenny! :)

Rated 5 out of 5 stars

Great experience when car broke down

Great experience, car broke down at home and was picked up and taken to the garage. Staff sent a video explaining their findings and a very clear list of recommended work with prices. All went smoothly and I’m very pleased with the work done on the car.

11 June 2026
Unprompted review
Volksmaster logo

Reply from Volksmaster

Hi Chris, we are pleased you were happy with our services. Thanks for the 5-Star review :)

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