The staff we really helpful and professional. The car was great for what we needed it for and was in a great condition. Stress free procedures. Thanks a lot, will use this again!
Company replied
Location
Switch locationPulman SKODA Cramlington, Northumberland Business Park, NE23 7RH Cramlington, Northumberland, GB
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See what reviewers are saying
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Brilliant service, staff are very helpful and genuinely look after customers best interests. Particular thanks to the two lovely ladies on the rental desk (I’ve forgotten their names - sorry!) and als... See more
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Brand New Car, we travelled all the way from the Toon to Cornwall, then to Norfolk and back to Newcastle, and we only used 2 tanks of fuel in full AC and 6 people on board! Skoda Kodiaq, what a car, w... See more
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Pulman SKODA Cramlington, Northumberland Business Park, NE23 7RH, Cramlington, Northumberland, United Kingdom
- 0191 403 1481
4.8
Excellent
217 reviews
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Need to up their game
Excellent service but not happy about the age discrimination. I still have a full driving licence after the age of 74
25 September 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I recently hired a Kodiaq from the…
I recently hired a Kodiaq from the Cramlington branch. The car was brilliant and excellent customer service from Claire throughout. I had to extend for a couple of days and it was no problem at all. Great customer service and I would definitely recommend.
22 September 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Thanks Andy! :)
Claire was Brilliant VERY PROFESSIONAL …
Claire was Brilliant VERY PROFESSIONAL first class and a lovly lady she helped us I orderd the 4x4 skoda because my father is in a wheelchair she went above and beyond her job to make my 89 year old dying father his last outing to scotland the service the care thanks claire you are an ANGEL.
29 August 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Thank you Terry, we're glad you had a great experience.
A great alternative to traditional hire…
A great alternative to traditional hire car companies.
The who process was simple and fast, we actually got an upgrade and the car had only done 1000 miles when handed to us.
The staff were great and made sure we had everything we needed.
No silly hidden insurances or charges, very honest and transparent.
I'll definitely be using them again.
24 August 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Thanks for the update Drew :)
Absolutely faultless service
Absolutely faultless service. By far the best car rental experience I have ever had. Claire in particular was incredibly friendly and helpful. I would highly recommend the Cramlington branch and will definitely use them again when the need arises.
16 August 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Amazing to hear, thanks George!
Magnificent service
Magnificent service. Great staff. Great cars and reasonable prices. Would use again in an instant.
11 August 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Amazing, thank you!
Just fantastic
Just fantastic. I’ve hired a lot of cars from a lot of places, but this was perhaps the easiest, most pleasant hiring experience. Lovely girl (Claire I think, sorry if it wasn’t) was amazing, honest and no hard sell for extras.
I arrived very early (my mistake) but all stops were pulled out and car was ready early and in fantastic nick.
Also cheaper than the usual suspects from the airport etc.
6 August 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Hi Tommy, thanks for taking the time to leave us this review!
Claire at cramlington/annistford skoda…
Claire at cramlington/annistford skoda garage was fantastic bent over backwards to make a smooth quick transition of renting a car had it ready earlier then exspect as when phoned her to book after making original booking online for 1 pm ask if we could have it sooner as planned a family day out it was ready by 12pm service was fantastic very helpful talked through everything we needed to know about hiring this car came out and done a thorough talk through everything what was everything was for buttons etc inside the car it was a absolute pleasure to do business and look forward to doing more with Claire in near furure many thanks Claire kind regards 100% feedback
28 July 2021
Unprompted review
Reply from VWFS Rent-a-Car - Cramlington
Thanks Dean for leaving us this review. Claire would be happy to help you again in the future :)
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