Wallpaper Sales Reviews 

523
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely happy with the remarkably prompt delivery times, free shipping options, and the wonderfully wide selection of beautiful wallpapers available. People frequently appreciate the highly competitive pricing compared to other stockists, the helpful customer support, and the exceptionally smooth ordering process from start to finish. However, some people mentioned experiencing unexpected delivery delays, slow tracking updates, or occasionally receiving entirely incorrect items that required long waiting times to resolve. A few other consumers also noted that certain product samples were simply too small or lacked sufficient detail to properly evaluate the prints before buying.

What people talk about most

Product

Customers had positive experiences with product, noting that the wallpaper is beautiful and looks great on... See more

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive promptly and within... See more

Order

Clients share positive opinions on order, highlighting how easy the purchasing process is and how quickly... See more

Service

Reviewers highlight positive aspects of service, describing it as exemplary and faultless. Customers praise... See more

Price

Consumers find price to be remarkably positive, expressing strong satisfaction with the affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a lovely wallpaper , delivered within 2 days, didn't decorate dining room for about 4 weeks , but unsure if we needed more rang to see if they had the same batch number , unsure but got back... See more

Company replied

Rated 5 out of 5 stars

I've already written a review with regards to ordering on line and the perfect customer service we received throughout. Now the work is completed we are very happy with the result. I'd over- ordere... See more

Company replied

Rated 5 out of 5 stars

I'd ordered a sample of William Morris wallpaper which did not arrive. I emailed the team at Wallpaper Sales who contacted me back the same day which was brilliant. The team checked to ensure they ha... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing. The wallpaper collection is stunning. I chose several, and they sent me the samples immediately. I received them the next day. Then I chose one for my drawing room and the rolls ar... See more

Company replied


Company details

  1. #11 of 27 best companies in Wallpaper Shop
  2. #98 of 215 best companies in Decoration and Interior Design Store
  3. #53 of 120 best companies in DIY Store
  4. #182 of 394 best companies in Home Furniture Shop
  5. #67 of 117 best companies in Interior designer

Written by the company

Your one-stop shop for online designer wallpaper in the UK. Browse our full range of wallpaper & wall coverings here, or give us a call us on 01924 379992


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(523)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

No delivery protection

Be advised when buying expensive roles that no protection or wrapping within the delivery box are used to make sure the roll isn't damaged in transit.
Paid over £40 for a single roll and the box was delivered ripped and damaged. Could say it was done in transit or from wholesaler but subjective.
Just be advised

4 September 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

We’re very sorry to hear your order arrived in a damaged box, Lee. We understand how disappointing that must have been, especially when purchasing a premium wallpaper. Some of our orders are sent directly from the manufacturer, which means packaging methods can vary. If your order was shipped this way, we would really value knowing your order details so that we can pass feedback to the correct warehouse and ensure improvements are made. Please do get in touch with us directly so we can look into this further and help resolve the matter for you.

Rated 5 out of 5 stars

Brilliant service

It was great to talk to Chantelle today.
Phone answered immediately. Chantelle was really helpful. Sought out my very competitively priced, choice of wallpaper very quickly.
Whole transaction took less than 5 minutes.
Delighted 👏

4 September 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Jill! We’re so pleased to hear Chantelle was able to help you so quickly and that the whole process was smooth from start to finish. It’s wonderful to know you were delighted with the service — we really appreciate your kind words!

Rated 5 out of 5 stars

First time using Wallpaper Sales i…

First time using Wallpaper Sales i saved nearly £100 on my order compared to B&Q. The delivery was fast and i liked that i could reserve rolls from the same batch. I did return some rolls and received an e-mail to say they had received them and they had processed a refund. A great company to deal with

28 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Alan! We’re delighted your first experience with us was a positive one — from saving on your order to reserving matching batches, speedy delivery, and an easy return process. We truly appreciate your kind words and look forward to helping you again!

Rated 5 out of 5 stars

Customer service and wallpaper was 5 star

The customer service was fantastic, communication and help was second to none. My wallpaper arrived quickly and packaged extremely well. I love the look the wallpaper has given our home ❤️

20 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Dalena! We’re thrilled to hear you were happy with the service, communication, and quick delivery — and even more delighted that the wallpaper has given your home a look you love. Your kind words mean a lot to us ❤️

Rated 5 out of 5 stars

Fantastic service, very fast delivery, and great customer experience.

I'm so pleased I found this company on line. They provide fantastic service, very fast delivery, and a great customer experience when I needed to make a change to an order. I would highly recommend. After a dreadful experience with CP Lighting of Gateshead (see separate review), I needed my faith restored.
I ordered eight wallpaper samples from Wallpapersales.co.uk. - design was Anthology by Harlequin, for a small charge per sample. They were delivered two days later. And not just small samples, each one was a couple of feet long, so it was easy to get a good idea of what they looked like on the wall, and make my choice. After deciding which designs I wanted, I placed my two orders on Friday 22nd August. A very helpful, friendly lady explained that one was out of stock, it would be delivered as soon as it was back in stock in a few weeks. The other would be delivered the following Tuesday (after the Monday Bank holiday). Sure enough, the wallpaper arrived as promised. I also needed to call them again, to make a slight change to the remaining order. Not a problem. Fast, friendly and efficient. Exactly what I was looking for. I will certainly be using this company again.

27 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Clive, for taking the time to share such a thoughtful review! We’re delighted you were pleased with the large samples, speedy delivery, and the support from our team when making changes to your order. It’s great to hear everything arrived as promised and that your experience with us restored your confidence after a difficult time elsewhere. Your kind words and recommendation mean a great deal to us, and we look forward to helping you again with your next project!

Rated 5 out of 5 stars

Great service from this company

Great service from this company! I was short by one roll of wallpaper and needed the same batch number. A lovely lady named Tash persevered for 3 days to track one down for me. Tash kept me informed every step of the way letting me know the progress. I will definitely use this company again and recommend to anyone and I’ll be looking out for Tash.
Thank you

22 August 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Norah! We’re thrilled to hear how Tash went the extra mile to track down the roll you needed and kept you updated throughout. She’ll be so pleased with your kind words. We truly appreciate your recommendation and look forward to helping you again!

Rated 5 out of 5 stars

Excellent Company

Delighted with the quick efficient service received from Wallpaper Sales. Even when a problem arose this company dealt with it promptly and efficiently, achieving a very satisfactory outcome. Would highly recommend them for both purchasing wallpaper and for the choice available.

13 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Sheila! We’re delighted to hear you were happy with the service and that any issue was resolved quickly and efficiently. Your recommendation means a great deal to us, and we’re so pleased you were happy with both the choice and experience.

Rated 5 out of 5 stars

What a brilliant service all I had to…

What a brilliant service all I had to go on was a serial number thinking I would never get the roll of wallpaper I needed but i did thank you all so much delivered next day

15 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Tracey! We’re delighted we could track down the roll you needed from just the serial number — and get it to you the very next day. We really appreciate your kind words and are so pleased you were happy with the service!

Rated 5 out of 5 stars

Brilliant service

Very happy with the service I received from the sales team. They were extremely helpful in sourcing a particular wallpaper they did not hold stock for and was no longer available from the brand (Next). The team were always helpful and friendly during a number of conversations I had to have with them.

12 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Steven! We’re really pleased our team could help track down the wallpaper you were looking for, even though it was no longer available directly from the brand. It’s great to hear you found us helpful and friendly throughout — we truly appreciate your kind words!

Rated 5 out of 5 stars

The service I have received from the…

The service I have received from the company has been excellent. The staff are friendly, helpful and professional. The communication has also been of a high standard.
I have no hesitation in making this recommendation.

8 August 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Sylvia, for your lovely review! We’re delighted to hear you’ve been happy with our service, communication, and the support from our team. Your recommendation means a great deal to us, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Hi Chantelle

Hi Chantelle, it’s Joy.
Thank you so, so much for saving my life with finding the last ever roll of my wallpaper. It’s gone up great, doesn’t even notice it’s a different batch number, took it from the corner, “BRILLIANT” so glad I took that risk.. without your help, and going that extra mile for me, “AGAIN” I would of been in a right pickle…
Thank you so much, for all your help.. Your a little diamond…
Many Thanks and more…
Joy.xx😘

9 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Joy! We’re thrilled Chantelle could help you track down that last roll and that it worked perfectly in your space. She’ll be so pleased to read your kind words. It’s always a pleasure to help — and we truly appreciate your continued trust in us!

Rated 5 out of 5 stars

Fab service …highly recommend

I had struggled to find a particular wallpaper which was discontinued. Chantelle went out of her way to make sure that the remaining rolls they had were enough for my purpose and went over and above what was expected - great service!

1 August 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Michele! We’re delighted Chantelle was able to track down the wallpaper you needed and make sure you had enough for your project. It’s wonderful to hear you were so happy with the service - we truly appreciate your kind words and recommendation!

Rated 5 out of 5 stars

What a great company

What a great company . First class customer service . Fantastic choice of wallpaper. The order arrived well packaged & the next day . Would definitely recommend using them .

7 July 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Mrs. Barrott, for your lovely review! We're thrilled to hear you were happy with the service, selection, and speedy delivery. Your recommendation means a great deal to us — we truly appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars

superb service very quick boxed items…

superb service very quick boxed items and tracked delivery wallpaper codes all matched very good communication from wallpapersales.co.uk would highly recommend them for value for money and range of products and quality of wallcoverings

19 July 2025
Unprompted review
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Reply from Wallpaper Sales

Thank you so much, Gary, for your fantastic review! We’re so pleased to hear you were happy with the service, communication, and quality — and that everything arrived quickly and correctly. Your recommendation means a lot to us. We really appreciate your support!

Rated 5 out of 5 stars

First time using wallpaper sales I was…

First time using wallpaper sales I was looked after by Chantelle who was very friendly and helpful would absolutely use again great from order to delivery.

28 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Jenny! We're delighted to hear your first experience with us was a positive one. Chantelle will be so pleased to receive your kind words. We're glad everything went smoothly from order to delivery and look forward to helping you again!

Rated 5 out of 5 stars

Excellent service

Excellent service. Competitive prices. Very prompt response and resolve to a problem.

22 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Gordon! We're really pleased you were happy with the service, pricing, and how quickly we resolved the issue. Your feedback means a lot, and we truly appreciate your support!

Rated 5 out of 5 stars

Very good experience

Very good experience from provision of samples, to supplying the paper, and sorting out my faux pas with the order.
What I really like, apart from the superb wallpaper is the communication.

21 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Clarke, for your kind review! We’re really pleased to hear you had a great experience from start to finish — and we're always happy to help with any little order hiccups. Great communication is something we truly value, so your feedback means a lot!

Rated 5 out of 5 stars

Very helpful and informative customer…

Very helpful and informative customer service.
Very positive shopping experience. Went out of their way to find the product I wanted .

16 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Amanda, for your lovely review! We’re delighted to hear our team could help find exactly what you were looking for and that you had such a positive shopping experience. We really appreciate your kind words and look forward to helping you again!

Rated 5 out of 5 stars

Chantelle saved the day!

Chantelle absolutely saved the day after our decorator told us we needed an extra roll of paper with a day's notice. She managed to locate one from the correct batch and express ship it. Her customer service was excellent and it was even cheaper than getting it directly from Gallerie (the manufacturer). I am a very happy customer

9 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Kathleen, for your fantastic review! We’re thrilled Chantelle was able to save the day and find the exact roll you needed at short notice. It’s wonderful to hear you were happy with both the service and the price. We truly appreciate your kind words and look forward to helping you again in the future!

Rated 5 out of 5 stars

Quality Product and Great Service

I am very happy with the wallpaper that I purchased from Wallpaper Sales. It is real quality and was available at a very reasonable price. My initial telephone message query was dealt with speedily by Linda and I received my order within two working days. Great service.

2 July 2025
Unprompted review
Wallpaper Sales logo

Reply from Wallpaper Sales

Thank you so much, Godfrey, for your wonderful review! We’re delighted to hear you’re happy with the quality and value of your wallpaper. It’s great to know Linda could assist you quickly and that your order arrived promptly. We really appreciate your kind words and look forward to helping you again in the future!

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