Absolutely top-level support. Casper helped me reset my entire internet connection from scratch so that I actually get the 1 Gbps pack I'm paying for. He explained everything clearly, gave genuin... See more
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See what reviewers are saying
Professional service rendered quickly and a nice chat at the end, superb. Do extend the service hours late in the evening for problems other than tech as people have work just like you guys and can’t... See more
Company replied
Oh, i can not remember the persons name who i was talking to, however, my phone call to resolve wifi issues was without the doubt best experience. He was great with suggesting solutions and made ever... See more
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Customer service provided me with excellent service. He first took care of my issue then was able to inform me of better products and explained everything thoroughly so there was no confusion. Really... See more
Company replied
Company details
- Internet provider
- Internet Service Provider
- Movie streaming service
- Phone and internet services
- Telecommunications service provider
About Waoo
Written by the company
Kontakt kundeservice hos den fiberleverandør, der leverer dit internet fra Waoo. Du finder kontaktoplysningerne her.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Er du i tvivl om, hvem din fiberleverandør er? Tjek, hvem der sender din regning, og kontakt dem direkte.
Danmarks bedste internetselskab for 14. gang*
Written by the company
- Kåret af Danmarks bedste kunder
- I de 15 år, hvor Loyalty Group har lavet deres BrancheIndex Internet i Danmark, er Waoo blevet kåret 14 gange som Danmarks bedste internetselskab. Titlen er ved at være velkendt, men den giver os altid lyst til at vise, hvorfor vi bliver ved med at fortjene den. Vi holder os opdaterede og skarpe, så I får den bedst mulige service og den optimale digitale oplevelse. Det er internet og TV, som det burde være. *Loyalty Groups BrancheIndex Internet 2026
Contact info
True Møllevej 9, 8381, Tilst, Denmark
- +45 70 10 22 20
- trustpilot@waoo.dk
- www.waoo.dk
4.8
Excellent
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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“Waoo Fritid” needs to improve customer experience
On reactivation of a sleeping subscription (mind you, a “sleeping” subscription that you still have to pay a monthly fee for, believe it or not, even though you do not get anything in return) you are forced to browse through upgrade alternatives. Totally uninteresting and customer unfriendly when you just want to reactivate your previous subscription at your summer house. If you do not press “change” even though you do not want to change from your previous subscription, the reactivation process stops. It does not make sense at all. The person who designed this dialog should be fired. Also, the fact that an internet company needs three days to activate your sleeping account in 2024 is ridiculous, this is something that the customer should be able to do himself on the fly by way of sms or app. I am from Norway and I am used to better solutions. I also believe the waoo subscription is too expensive for the basic connection you get. There seems to be a lack of competition in the Danish market
2 October 2024
Unprompted review
Reply from Waoo
Hi Asgeir.
I am sorry, that you do find our self-service page difficult.
This information I have noted and sent to the right department.
Often, the connection will be activated the same day, when you use our self-service platform, but sometimes there is a higher execution time, why the 3 days is informed.
As to the price, we have decided, that our customers should have the possibility to pause their connection at a reduced prise, when they aren't in their summerhouse, to save a little in this period. This i a function that only Waoo provides in the danish market.
Therefore there could be a little to save, if you use this function, when the summerhouse is empty.
Best regards
Ada, Waoo
Reply from Waoo
Hejsa Johnny
Dejligt at du er tilfreds med vores vores produkter😀
Tak for din anmeldelse😊
Venlig hilsen
Waoo/Anna-Sofie
Reply from Waoo
Hejsa Alice
Tak for at du tog dig tid til at give os en anmeldelse😁
Det glæder os at høre, at du havde en god oplevelse, med godt service🤩
Venlig hilsen
Waoo/Matilde
Helpful and friendly.
26 September 2024
Reply from Waoo
Hallo Niklas
Thank you for sharing your experience😁
We are happy that you had a good experience😍
Best regards
Waoo/Matilde
Reply from Waoo
Hejsa Jens
Tak for at du tog dig tid til at give os en anmeldelse😍
Hvor er det dejligt at høre, at du fik god service😁
Venlig hilsen
Waoo/Matilde
i have waited over a month for internet…
i have waited over a month for internet and the only answer i get they are waiting for fiber
30 July 2024
Unprompted review
Reply from Waoo
Hi Stephen.
If you're waiting to get fiber installed in your housing, there will be up to 2 months deliverytime.
I would like to research your case, why I would recommend that you send an e-mail to trustpilot@waoo.dk with a copy of this review.
Best regards
Ada, Waoo
41min med intens og kompetent it…
På 41min med intens og kompetent it support fik jeg det hele til at virke. Tak til Nicky
30 August 2024
Reply from Waoo
Hejsa Thomas
Tak for at dele din oplevelse😊
Det glæder mig at hører du fik den hjælp du manglede for at det hele kunne virke igen😀
Venlig hilsen
Waoo/Anna-Sofie
Reply from Waoo
Hallo
Glad you got the help and explanation you needed
Thank you for your review
Kind regards
Waoo/Anna-Sofie
Looong time waiting on the phone
Looong time waiting on the phone, but afterwards good and successful service 😃
16 August 2024
Reply from Waoo
Hallo Stephan
Thank you for wanting to share your experience 😁
I'm glad you got the help you needed ❤️
Kind regards
Waoo/Anna-Sofie
Fast & furious competent support
Fast & furious competent support. 1st support was quick to relay to other experts and issues at hand was solved in 30 minutes. Thanks Mikkel and Boa :)
31 July 2024
Reply from Waoo
Hallo Jan
Thank you for giving us a rewiew😁
I am glad to hear that you had a good experience with my colleague, where your problem was resolved quickly😍
Best regards
Waoo/Matilde
Vending of god service
30 July 2024
Reply from Waoo
Halløj Michael
Tak for din anmeldelse og støtte😍
Allertiders at høre, at du havde en god oplevelse hos min kollega😊
Venlig hilsen
Waoo/Matilde
Reply from Waoo
Hej Susanne
Tak for din anmeldelse 🤩
Hvor er det skønt, at du bare fik kompetent hjælp ved henvendelse til os.
Sådan skal det være 💪
Venlig hilsen
Simone, Waoo
Super service og guideline via telefon
17 July 2024
Reply from Waoo
Hej Kim
Tak for din anmeldelse 🤩
Vi er glade for, at du oplevede kompetent assistance, da du ringede til os.
Vi sidder netop klar ved telefonen hver dag for at hjælpe 📞
Venlig hilsen
Simone, Waoo
Reply from Waoo
Hello
Thank you for your review 🤩
We are very happy to hear that you experienced great service from our support.
That is just the way we like it 👏
Best regards
Simone, Waoo
Reply from Waoo
Hej Vytautas
Mange tak for de flotte stjerner ⭐
Sådan skal det bare være!
Hos Waoo skal man kunne regne med kompetent hjælp, når man kontakter os 📞
Venlig hilsen
Simone, Waoo
God service
12 July 2024
Reply from Waoo
Hej Simon
Tak for din anmeldelse 😃
Så simpelt kan det siges!
Vi er bare glade for, at du er godt tilfreds med din service fra Waoo.
Venlig hilsen
Simone, Waoo
Reply from Waoo
Hej Tn
Thank you for your review 😃
That sounds excellent!
We are very happy to hear that you got just the right help from our costumer service.
Best regards
Simone, Waoo
Reply from Waoo
Halløj
Tak for at du tog dig tid til at lave en anmeldelse😍
Det er vi glade for🤞
Venlig hilsen
Waoo/Matilde
Reply from Waoo
Halløj
Tak for at du tog dig tid til at lave en anmeldelse💕
Det er vi glade for🤞
Venlig hilsen
Waoo/Matilde
Reply from Waoo
Hejsa Gudrun
Tak for din anmeldelse❤️
Det er lige præcis som vi ønsker- en super service 😀
Venlig hilsen
Waoo/Anna-Sofie
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