Warmup UK Reviews 722

Lesley at customer services on the bank Holiday Saturday evening was absolutely amazing with us, as we couldn't find a device number for our under floor heating system we bought from warm up!, not be... See more

Was given Marks details to have a chat to about an upcoming extension we are having, which starts in a couple of months. We are looking into UFH for a large area and had a few questions before we w... See more

Absolutely fantastic after sales service from Warmup. I needed a warranty replacement and they’re right on it. No messing. They also use DPD couriers and you’re constantly kept informed as to the sta... See more

Anton has been so helpful communicating by email and then calling me to help me with the settings for my heated floor. He talked me through the whole thing from changing the days, times and temper... See more

I’ve got three Element thermostats, one of which was showing wildly different temp …house builder had no idea, contacted Warmup UK and was guided through checking and then changing the settings …now w... See more

Great experience speaking with Anton at Warmup today about one of their wet UFH systems. He answered all my detailed questions clearly, and I’m left feeling confident about the system we discussed. If... See more

Needed a walk through on the warmup app to help set the timer . Spoke with Anton who was extremely helpful, his knowledge and guidance was clear and concise and he really took the time to ensure all m... See more

I’m very happy with the service and products offered by Warmup. Good price , fast delivery and everything was in order. All the parts were well organised in boxes for quick fitting and clear drawing... See more

Have absolutely no idea how to work the 6ie mini because there are no usage instructions only an installation guide!! The information online is terrible. The app does not seem to connect to the actual... See more

Phil was absolutely excellent. We had planned to rip up the whole floor and fit new heating but he quickly identified where the issue was and effectively repaired the heating circuits. Phil was in no... See more

I had to change my e mail and was struggling to update my app to get my heating to work. Harley was knowledgeable, kind, efficient, patient and proactive. It took several attempts at my end and he und... See more

The Engineer, Phil Scott, arrived early. Very quickly diagnosed the problem using a thermal camera. Rapidly removed the tile covering the break in the heating element and fixed the problem. Tested the... See more

Huge thank you to Anton who was incredibly helpful (and patient) with me today. He stayed on the phone to make sure all the thermostat settings for our warmup system were set up correctly and that als... See more

HIGHLY RECOMMEND I would 100% recommend Phil the engineer who completed a repair for us on the under floor heating. Phil was a consummate professional when he attended our home. Phil explained ex... See more

I contacted Warmup as I was having a problem with one of our underfloor heating controls. Harley was great, gave me lots of advice of things to try before going to the expense of buying a new unit. U... See more

Our kitchen floor heating failed on Christmas Day. A phone call to Warmup after the holiday period was over, and the system fell easily into place. Once I had paid the set fee, a date for the techni... See more

Phil arrived on time and worked solidly for 4.5 hours locating the defect, taking up the tile over it and repairing the wiring while keeping the room as clean as possible. Testing showed a complete ci... See more

Harley was brilliant. I had my Warmup underfloor heating mat installed in the summer in my conservatory but had not got around to registering any of it or properly checking it worked, until, of cour... See more

I am extremely pleased with Warmup service. I had a 1 working day response to my query from customer services. Anton was very helpful and patient with technical advice but didn't manage to resolve th... See more

As part of a bathroom refurb a Warmup system was installed. I called the company early in the New Year to ask for some advice. The member of staff was overall unhelpful. For the next couple of week... See more

Phil Scott was excellent. A pure professional: punctual, respectful of my house (took off shoes without bring asked) calm, knowledgeable and collected. Importantly, he was able to explain the problem... See more

FAO- Anton Fantastic customer services from start to finish. My old warm up thermostat 3IE Model which I’ve had since 2014 became faulty and sourcing the same model became a problematic as this mo... See more

What an outstanding company. Everyone we dealt with was knowledgeable,courteous, patient, kind and supportive. From Anton and Harley on the phone and in the office to Owen who worked diligentl... See more

Great help from Harley with resetting up of the wifi thermostat after our electrics had been disconnected and it loosing it's settings. He was able to give me clear and precise information and new... See more

I called for help setting up the app and unit and Anton could not have been more helpful. He talked me through each step clearly, knew exactly what the issue was and enabled me to get everything set u... See more

I had a problem with my warm up thermostat as the floor wasn’t heating sufficiently. I called up warm up technical support and spoke with Anton and he did a great job of walking me through how to rese... See more

I had a problem connecting my device to the home wifi, called Anton who swiftly talked me through how to sort it out - plus he showed me how to set up the programmes, override the system and gave simp... See more

I am a technophobe and was dreading making the phone call for technical support with my warmup thermostat. I should not have worried Anton was very patient with me and talked me through how to change... See more

We bought a property with a warmup system fitted; however, we did not know if it was working. Contacted Warmup, who worked out what system it was, and then sent us various email instructions,s and we... See more

I had trouble setting up my 6ie mini as the tutorial videos on YouTube have no narration! The specific issue I had was not knowing what system wattage I needed. Anton was excellent in walking me throu... See more

Anton from warmup was super helpful this afternoon in helping me set up my thermostat and warmup app. He talked me through the process and helped me to set up my heating schedule and explained to me h... See more

Shauna was the young lady who called minutes after me sending an email for help. Shauna was excellent, her knowledge of her product was brilliant. She had patience to go through a setting up for me go... See more

The Customer Service Agent, Anton, was polite, patient, knowledgeable and very helpful. Made clear how to run the required test and once armed with the test result then laid out best solution options... See more

110% please with the service from the WarmUp engineer. From start to finish once the problem was raised with WarmUp we have received swift, professional, knowledgable service. Phil, the engineer who a... See more

I had a great experience with technical support today! Anton was extremely polite, patient, and professional throughout the entire process. He took the time to explain everything clearly and guided me... See more

Contacted sales office and stated that I required a 3m sticky mat. A reference number was given to order. Upon receipt it was discovered that the mat was 9m (3msq) not 3m (1.5msq). Replacement... See more

Anton helped me set up my Element WiFi thermostat manually as I don’t need the WiFi feature and it was difficult to find the instructions either online or in the paperwork provided. He patiently talk... See more

Anton Ruddock has been an absolute superstar.. helped me set up a 6ie warmup module! Really patient and helped me through every detail - can’t recommend enough

Giving a 5 star review for the repair service from Warmup. I contacted warmup as we moved in to a flat and the underfloor heating in one room was not working. Received a prompt reply with clear instru... See more

The 'lead tech' I spoke to was extremely rude, showed no willingness to listen to the issue I was raising about my thermostat, and hung up on me twice without resolution - that's the customer service... See more

Harley gave clear instructions at a good pace pitched so I could understand how the system worked, and I had the opportunity to ask questions. It was more of a conversation rather than someone readi... See more

Fantastic support - found an issue stopping me adding a thermostat. Reported it and updated app available in 24 hours and all now works. What more could you want.

Having recently had underfloor heating and the new 7iE Matter thermostat installed, I contacted Warmup for some technical support in setting up our home on the app. Anton, the technical support person... See more

Easy to book in a check and repair of our underfloor heating. Phil came to diagnose the issue and very quickly identified the problem. It took a few hours to fix and he checked everything along the wa... See more

My issue is with the wi fi thermostat. I recently changed my IP address which means the facia has to be removed to scan the QR code enabling heat management via the app. Warmup constantly tell me the... See more

I had a couple of issues during the setup process so I called the helpline number. The technician I spoke to (Anton) was amazing. He patiently walked me through the process and was very quick to resol... See more

Just want to give anton at warmup a huge thank you for his professional help above and beyond what he needed to do yesterday and Neil for the original help in designing my floor system. Will recommend... See more

Harley was interested to help. He knew exactly how to operate the heating system. He was thoughtful in his approach and patient to help lead me to set up the thermostat. Brilliant

Review 6/10/2025 I bought a flat that came with two 4iE thermostat - one for each room and heating circle. The thermostat and receivers do not communicate. The thermostat is... See more

Online chat sorted out problem. Did an online chat as needed My Heating thermostat to recognise new Wi-Fi. Was given perfect instructions and now back on the app. Thank you

Harley was very patient while explaining how to programme our WarmUp underfloor heating. And also sent over the PDF should we get stuck again which we didn't have.