This is the second time I have used this method to provide a warranty on a vehicle. Very competitive pricing and definitely worth it, especially with the rising costs of everything, peace of mind for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very competitive price compared to other 3rd party car warranty providers. Very easy online process to follow. Even though I don't want to have to call upon the warranty, hopefully, if I do have to... See more
Company replied
Another year’s renewal done very easily and quickly. I have never needed to make a claim but I have every confidence that it would be well handled. Everyone I have spoken to since joining them has bee... See more
Company replied
The agent I spoke to was very helpful. He immediately understood my concerns about the matter, and resolved them clearly. And the complimentary AA Roadside Assistance is a bonus, as I was preparing m... See more
Company replied
Company details
- #19 of 55 best companies in Car service
Written by the company
Warranty Direct specialise in mechanical breakdown insurance for vehicles coming out of the manufacturer's standard 3-Year warranty, we can offer extended warranties for most cars up to 12 years of age and 120,000 miles. We offer comprehensive cover which includes Multimedia, 24/7 AA Roadside Assistance and MOT Test Insurance as standard.
Contact info
Unit 5 Clements Court, Clements Lane, IG12QY, Ilford, United Kingdom
- 02035106656
- marketing@warrantydirect.co.uk
- www.warrantydirect.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!
Very pleasent advisor who sorted…
Very pleasent advisor who sorted everything out that I needed, great customer service
14 March 2025
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!
Easy to set up and so much cheaper than…
Easy to set up and so much cheaper than others very please with it
13 March 2025
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you found our online process straight forward and were able to purchase a policy at a price you were satisfied with.
Looked after by Warranty Direct when needed
I am usually reluctant to review something that has simply been an online purchase with no experience of usung the product, like renewing an insurance policy without having experienced a claim. However my previous car did suffer a mechanical failure while on holiday around 3 years ago. The Warranty Direct team were very helpful and quickly had the issue resolved. That is why I chose their policy this time.
5 March 2025
Reply from Warranty Direct
Thank you for your positive review, it's good to hear that you were satisfied with the service you received while making a claim. Your feedback is highly appreciated by our team.
Reply from Warranty Direct
Thank you for your positive review. We are pleased to hear that your experience with our services was to the standard that you would expect.
Got my renewal quote through and…
Got my renewal quote through and although it has gone up from last year the price was still acceptable
2 March 2025
Reply from Warranty Direct
Thank you for your positive review, we are delighted that you are staying with WarrantyDirect. Your feedback is highly appreciated by our team!
GREAT ORGANISATION TO DEAL WITH
EXTREMELY HELPFUL AND KNOWLEDGEABLE STAFF TO ANSWER QUESTIONS ABOUT THE GOLD POLICY
THE WARRANTY DIRECT POLICY IS VERY GOOD VALUE COMPARED TO COMPETITORS AND MUCH MORE STRAIGHT FORWARD FOR THE CLIENT TO USE
26 February 2025
Reply from Warranty Direct
Thank you for your positive review, we are pleased to hear that your experience with our services were to the level we aim for with all our customers. Your feedback is highly appreciated by our team!
Reply from Warranty Direct
Thank you for your positive feedback. We are pleased to hear that the experience you had with our services was excellent and you were able to purchase a policy at a price you were satisfied with.
How easy it was to set up the warranty…
How easy it was to set up the warranty and how it was explained as to when the payments were to be taken out and how much on set date
21 February 2025
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you found the policy process straight forward. We take pride in the 5-star reviews that we receive from our customers.
Finding the right warranty
when phoning and speaking with the agents they were very helpful even though I kept calling to clarify different items only time will tell if ever I have to use it
16 February 2025
Reply from Warranty Direct
Thank you for your positive review, we're glad to hear that you found our team helpful. Your feedback is highly valued!
Reply from Warranty Direct
Thank you for your positive review, we are delighted that you are staying with WarrantyDirect. Your feedback is highly appreciated by our team!
Reply from Warranty Direct
Thank you for staying with WarrantyDirect, we are pleased to hear that the experience you had with our services was great. Your feedback is highly appreciated here at Warranty Direct!
Good follow up
Good follow up , clear and understandable answerd questions clearly very helpfull
27 January 2025
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful. Your feedback is highly valued!
Quick as easy on phone.
21 January 2025
Reply from Warranty Direct
Thank you for your positive feedback, we are pleased to hear that you received efficient service from Warranty Direct.
Only Just taken out my policy
Only Just taken out my policy, As my Fiance. Had excellent service from Warranty Direct.
A long claim due to Vauxhall taking 23 weeks to source a new turbo.
19 December 2024
Reply from Warranty Direct
Thank you for your taking out a policy with Warranty Direct, we are pleased to hear that your fiancés experience with our services was to the level we aim for with all our customers. Your feedback is highly appreciated by our team!
Renewal issue sorted
Plenty of reminders, only problem was change of address, all sorted by phone call.
17 December 2024
Reply from Warranty Direct
Thank you for your positive review, we are delighted that you are staying with WarrantyDirect. Your feedback is highly appreciated by our team!
Reply from Warranty Direct
Thank you for your review. It's amazing to hear that the online process went smoothly. We appreciate your feedback!
Just taken out an extended warranty on…
Just taken out an extended warranty on my Citroen C5. I spoke to a very helpful lady and she explained everything to me. The price was very competitive, hopefully I never have to claim but I have got peace of mind just in case.
16 December 2024
Reply from Warranty Direct
Thank you for your positive feedback, we're glad to hear that you found our team helpful and you were able to purchase a policy at a price you were happy with.
Reply from Warranty Direct
Thank you for your positive review. It is great to hear that our services are to your expectations. Your feedback is highly appreciated by our team!
Reply from Warranty Direct
Thank you for your positive feedback, it is much appreciated! It's great to hear that you were able to purchase a policy at a price you were happy with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.