Initially took 3 emails to get a response, but boy oh boy was it worth the wait... Bought a 1969 806 Navitimer, which is in superb condition with current Breitling service papers, including new l... See more
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Review summary
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Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
Company replied
The site is excellent, and I've been a customer. BUT. The gentleman in the tiny London store needs to be shown how to be civil to customers. I'm never rude, or impatient, to any staff, BUT, this ch... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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Company details
- #71 of 132 best companies in Watch shop
- #20 of 28 best companies in Watch repair shop
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40k reviews
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Initial communication and deal…Buying and selling
Initial communication and deal negotiations were simple and straight forward, watches bought and sold were made available at my local store and the whole process was professional and straight forward. Nice people to do business with.
20 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I have bought a number of watches from …
I have bought a number of watches from Watchfinder over the years, and each time it’s been a fast and simple transaction.
I had to deal with customer services with the last watch and they couldn’t have been any better, really helpful.
I Would highly recommend Watchfinder.
27 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great service second watch I’ve ordered…
Great service second watch I’ve ordered off them, as described and promptly posted very secure, Would not hesitate to recommend
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I bought an Omega to mark my 50th…
I bought an Omega to mark my 50th bithday, Richard at watch finder was a great help, answered all my questions promptly and politely, the watch I received was in immaculate condition with all documentation and original boxes, couldn't of asked for a better service, can't wait to get my next order in, I just need to save up again, thanks all at watch finder I will use them again.
27 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
excellent service beautiful product…
excellent service beautiful product very easy and simple to use good customer service this is the third watch that i have bought form watchfinder and they are perfect in every way
27 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great watches
Top quality service,and top quality watches.all round good helpful service from your staff thank you.
20 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great service Richard was so helpful…
Great service Richard was so helpful and replied back with information and instructions. And so easy to deal with yourself thank you. Also DHL where excellent 👍
27 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Richard. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Really good
Really good, I believe it shows what a company is about when things go a little awry. My first order wasn't quite right, the only alternative was a slightly more expensive option which they reduced to honour the price of the original. Alfie was great, very efficient and came back quickly on any questions I had.
22 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
First class item and service
First class, well organised trade with exemplary support from Jay and his colleagues. Communication was excellent and I am very pleased with the watch.
24 July 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Jay. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Good price and easy to order… fast…
Good price and easy to order… fast delivery and kept updated throughout the process.. the watch is excellent!
24 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Brilliant
Excellent service from start to finish and the product Jay explained in detail to me was exactly what I got
Would definitely recommend Watchfindet
24 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Jay. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Great communication and service…
Great communication and service throughout part exchange experience and lovely watch purchased.
24 July 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service from the start to the…
Excellent service from the start to the end. I’d recommend using Watchfinder every time. Thank you
24 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Great watch Rolex Explorer 40
Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and beyond to help. Watch arrived and is a stunning piece. Watchfinder was really professional providing box and papers letter of authenticity etc... I've recommended them to my friends. Once again thanks Sean for your help
24 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Sean. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Fast and easy dealing with watch…
Fast and easy dealing with watch finder. Fast delivery.
24 July 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Very good prices and highly efficient…
Very good prices and highly efficient service! After taking photos of my Watch, I was given a really good price. I was then sent all the packaging needed to ship my watch for inspection. The Courier service was included. After my watch had been inspected, I expected some sort of mark down on their offer- but no! They stuck to their offer price! I then bought another watch from them- it was delivered via a speedy and fully insured DHL Courier service. All round, a great experience!
17 July 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Daylight robbery imo
Offering me 1/3 of the manufacturers £6000 RRP to buy my watch that’s less than a year old, but selling almost the same watch which is 4 year older on their website for double what they’ve offered me. This gives you an idea of the margins these people are working to! Buy and sell elsewhere would be my advice!
23 July 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for sharing your experience. We’re sorry to hear the offer made for your watch did not meet expectations on this occasion.
Our offers are based on several factors, including the watch model, whether papers are present, age and popularity, as well as up-to-the-minute data tracked by our team of experts to reflect the most recent sale prices.
Kind regards,
The Watchfinder Team
Great service from Watchfinder, poor from DHL
After initial contact I didn’t receive a reply therefore had to follow up. Was in contact with Alfie who was great at communication and keeping me up to date regarding the process. Speaking with him he was very helpful with guidance. DHL never collected my watch as scheduled but out of your hands therefore mailed this myself. Happy with watch inspection and offer which was accepted. DHL were to deliver the watch as scheduled however didn’t therefore had to call them to question their delivery. Wouldn’t recommend them as courier but Alfie and the team at Watchfinder were great! Thank you and love my new watch 💫
20 July 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We appreciate your comment about the collection and delivery, which we’ll be passing on to the relevant team.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
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