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Waterways Holidays Reviews 

489
•
TrustScore 5 out of 5

4.9

Boat tour agency
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for being helpful, polite, and knowledgeable, making interactions pleasant and informative. The booking process is frequently described as simple, quick, and easy, often facilitated by an intuitive and transparent website. Reviewers highlight the professional and efficient service, with customer support being responsive and clear in communication. People also appreciate the flexibility and willingness of the staff to accommodate changes, ensuring a smooth and enjoyable experience. Overall, consumers consistently report feeling comfortable and well-informed throughout their interactions, leading to high satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Booking process

Customers consistently report positive experiences with the booking process, finding it easy and simple to... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

Website

Clients share positive opinions on the website, consistently finding it easy to use and navigate, with clear... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site. Very polite, and exp... See more

Company replied

Rated 5 out of 5 stars

Just booked a week on one of their luxury cruisers. Their website is easy to use, concise and transparent so you know exactly what you’re getting. Good menu to help you choose your location and da... See more

Rated 5 out of 5 stars

We booked the boat we thought would suit our needs and the next morning I got the confirmation phone call and all the necessary information. Payment was made and an easy trouble free experience was a... See more

Rated 5 out of 5 stars

Remarkably simple compared to other booking forms. I requested the size and date and voila! Form completed satisfactorily. I then telephoned your agent Mark who was extremely helpful and efficient.... See more

Company details

  1. Boat tour agency
  2. Holiday accommodation service
  3. Holiday Apartment Rental
  4. Self-Catering Accommodation
  5. Holiday home letting agency
  6. Vacation rental

Written by the company

Waterways Holidays specialise in offering self-drive boating holidays on the UK canals, rivers and Norfolk Broads. Offering over 1,800 boats from a choice of 80 different start locations in England, Scotland and Wales, we can find a holiday afloat to suit everyone. The types of boats offered include narrowboats, cruisers and yachts (both modern and traditional) and no previous boating experience is required as full instruction is provided at the start of your holiday. We also offer boating holidays on the waterways of France, Germany and Portugal for those looking to venture a little further afield.

Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(489)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Even though we didn’t get the boat we originally booked- you managed to get us a newer boat for the same price

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Undecided costumer

I booked on the Sunday but by the Monday I had changed my mind about which boat I wanted and the staff were very obliging and changed that for me ,no problem.
Thanks

13 April 2026
Unprompted review
Rated 5 out of 5 stars

It was very easy to book

It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site.
Very polite, and explained everything extremely well

10 April 2026
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you so much for your 5 star review and lovely feedback Kathleen. Hope you have a wonderful holiday.

Rated 5 out of 5 stars

Swanley weekend booking

First time to book a narrow boat. Heather at Waterways explained it all and made the experience both simple and enjoyable.

12 March 2026
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your review Anthony. Your lovely feedback has been passed on to Heather

Rated 5 out of 5 stars

Very easy to book

Very easy to book and everything explained to us
So far very impressed

5 March 2026
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your 5 star review Mandy. We hope you enjoy your holiday

Rated 5 out of 5 stars

Nice company

Spoke to Trudy, very lovely lady! Gave me lots of information and answered any questions I had, looking forward to our trip 😊

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Remarkably simple compared to other…

Remarkably simple compared to other booking forms. I requested the size and date and voila! Form completed satisfactorily. I then telephoned your agent Mark who was extremely helpful and efficient.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

A pleasurable booking.

We booked the boat we thought would suit our needs and the next morning I got the confirmation phone call and all the necessary information. Payment was made and an easy trouble free experience was a pleasure to remember.

2 October 2025
Unprompted review

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