It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site. Very polite, and exp... See more
Company replied
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Review summary
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Reviews shaping this summary
Just booked a week on one of their luxury cruisers. Their website is easy to use, concise and transparent so you know exactly what you’re getting. Good menu to help you choose your location and da... See more
We booked the boat we thought would suit our needs and the next morning I got the confirmation phone call and all the necessary information. Payment was made and an easy trouble free experience was a... See more
Remarkably simple compared to other booking forms. I requested the size and date and voila! Form completed satisfactorily. I then telephoned your agent Mark who was extremely helpful and efficient.... See more
Company details
- Boat tour agency
- Holiday accommodation service
- Holiday Apartment Rental
- Self-Catering Accommodation
- Holiday home letting agency
- Vacation rental
Written by the company
Waterways Holidays specialise in offering self-drive boating holidays on the UK canals, rivers and Norfolk Broads. Offering over 1,800 boats from a choice of 80 different start locations in England, Scotland and Wales, we can find a holiday afloat to suit everyone. The types of boats offered include narrowboats, cruisers and yachts (both modern and traditional) and no previous boating experience is required as full instruction is provided at the start of your holiday. We also offer boating holidays on the waterways of France, Germany and Portugal for those looking to venture a little further afield.
Contact info
47 Station Road, GU11 1BA, Aldershot, United Kingdom
- 01252 796400
- info@waterwaysholidays.com
- www.waterwaysholidays.com
4.9
Excellent
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great booking experience
The young lady who phoned me was extremely helpful and explained everything, also the response times in sending over all the information could not be faulted - not gone on trip yet but hopefully all as smooth as booking the trip.
1 May 2025
Unprompted review
Reply from Waterways Holidays
Thank you Garry. Have a wonderful holiday
Easy to book and very fast contact from…
Easy to book and very fast contact from Customer services
31 March 2025
Unprompted review
Reply from Waterways Holidays
Thank you Iain.
Great selection of boats but cost little high
Great selection of boats across wide departures points. Cost was high and it was little painful to complete booking as I had to call to complete booking, would have liked it be fully online. In addition lack of cancellable options mean 100% cost needs to be paid upfront which is not ideal.
22 March 2025
Unprompted review
Reply from Waterways Holidays
Thank you for your feedback Deepak. We do like to discuss each booking with our guests if possible to ensure that everything is as you would expect from your chosen boat and start location but we can also send a secure payment link in most cases if this is not possible. Have a very enjoyable holiday and thank you again for your helpful feedback
online enquiry to booking I was impressed communication
From an online enquiry to booking I was impressed with Heather who answered every enquiry and send more information as I was doing more research needed more guidance on boat and location to start journey which was answered given being located in Australia
14 February 2025
Unprompted review
Reply from Waterways Holidays
Thank you Craig. We are delighted to hear that Heather was able to answer all of your questions. Your kind feedback has been passed on to her
Good job all roundExcellent service via website and on…
Excellent service via website and on the phone. Nice to chat to a real person. Very quick response to our booking as well.
29 January 2025
Unprompted review
Reply from Waterways Holidays
Thank you for your 5 star review and feedback. It is really appreciated
Fantastic information
Fantastic information. Clear explanations and process. All questions answered. It felt as though I was treated as an individual rather than a credit card!
24 January 2025
Unprompted review
Reply from Waterways Holidays
Thank you so much for your lovely feedback Angie. We really appreciate your comments. Have a wonderful holiday!
Very simple and pleasant process…
Very simple process and very enjoyable to deal and talk with an individual about the booking and the holiday. Very positive and pleasant experience and the system worked perfectly
16 January 2025
Unprompted review
Reply from Waterways Holidays
Thank you so much Jane. It is wonderful to receive such possible feedback
We got a very quick answer with all the…
We got a very quick answer with all the informations we needed. Thank you very much for your help.
20 January 2025
Unprompted review
Reply from Waterways Holidays
Thank you for your lovely feedback and 5 star review Margrith. Have a great holiday
Everything workerd great.
9 January 2025
Unprompted review
Reply from Waterways Holidays
Thank you Nikolaus. Have a fantastic holiday!
Quick response to our enquiry
Quick response to our enquiry. Even though boat/trip we wanted was no longer available, Trudi set us up with another option. Very professional and helpful.
3 January 2025
Unprompted review
Boating booking
Very lovely lady on the telephone,name was Kelly Hawes,explained ever thing perfectly,very helpful on all aspects.
19 October 2024
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Thank you Amy.
5 October 2024
Unprompted review
Great weekend
Arrived for briefing at 1pm then on to boat for instructions and guidance through first 3 locks then off we went on a fabulous weekend, and no rain😁. Well equipped barge nothing missing and better than our expectations, would definitely recommend and although we had to return by Sunday afternoon, we got back from Stubbing wharf with time to spare. Our instructor was 10/10
27 September 2024
Unprompted review
Easy to book
Made a reservation online on Sunday. I was surprised that I would get a call back during normal office hours. However, it made a nice change to talk to someone to confirm details instead of booking and paying on line.
16 September 2024
Unprompted review
Narrowboat booking
Simply booked online and follow up phone call from Heather within the hour who was very pleasant and helpful as she ran through my booking with me.
All in all a very good service
4 September 2024
Unprompted review
So helpful
Having never been on a boating, before I made the booking I phoned Waterways Holiday and the lady, Heather was very helpful and was very customer focused.
30 August 2024
Unprompted review
Reply from Waterways Holidays
Thank you so much for your lovely feedback which will be passed on to Heather. Have a great holiday!
Bath in Citrine
We had a few nights on Citrine with our our teenage boys on the Bradford-on-Avon to Bath route. Having only been on a barge once several years ago I didn't really know what to expect. It was all quite straightforward with a smooth handover and instructions. Although everything is done in slow motion, driving the barge takes concentration! The route is very beautiful.
Citrine is a lovely barge and highly recommended. I think it would be cramped for 6, but good for 4 people.
31 August 2024
Unprompted review
Very good service so far.The break was…
Very good service so far.The break was easy to book, and Trudi phoned me quickly to finalise the booking and answer any questions I had. Thanks
31 August 2024
Unprompted review
The website was easy to use
The website was easy to use. Very helpful when they rang.
29 August 2024
Unprompted review
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