Wealer Reviews 103

When I brought my car in for repair, the service center was initially confident, with 95% certainty, that they could fix the issue. However, the issue was not resolved at all, and I still had to pay the full amount for that repair, without any consideration of applying this payment towards the actual issue once it was diagnosed correctly. Additionally, I requested a loaner car, which they provided, but later discovered it was a rental costing 70 Euros per day. The repair ended up taking over ten days, and once they realized I hadn't been informed of the rental costs and I would not pay for the rental costs, they attempted to rush me into deciding whether to proceed with further repair or to leave the issue unresolved.
I was advised by another service center to take my VW to the experienced service center specializing in this brand. Unfortunately, I ended up paying nearly 2800 Euros at VW without resolving the issue, and I deeply regret this decision.
25 Sep - did not hear anything from their customer service department after responding to their request from below

I am extremely disappointed with the service I received from this dealership. I purchased a car that came with tires that had multiple cracks. Despite repeatedly raising my concerns about the safety of these tires, the dealership continuously insisted that they were safe, based on assessments from their partners.

Even after providing a report from an independent expert stating that the tires were dangerous, my concerns were dismissed. Instead of addressing the issue directly, I was repeatedly redirected to contact other parties, and my questions were never answered satisfactorily.

Furthermore, I experienced ongoing noise and vibration issues with the car, which the authorized dealer suggested were caused by the tires. Despite this clear evidence, the dealership refused to provide assistance or a solution.

The communication was poor throughout the process, with promises of follow-up that never materialized. Overall, my experience has been frustrating and disappointing. I expected much better service and support from an authorized dealer.

for: Carvitaal Sittard