I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... See more
Company replied
Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... See more
Company replied
Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the... See more
Company replied
Company details
Written by the company
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
Contact info
10 Canal Street Suite 205, 19007, Bristol, United States
- 888-536-7480
- info@webeyecare.com
- www.webeyecare.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very pleased with ordering experience
I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative stayed on the phone and walked me through the steps. She was very helpful and very patient.She made sure I had everything entered correctly, including my eye insurance. She provided great service and took care of my needs! The price of my order was $387 cheaper than where I have been previously ordering. She explained my contacts will ship tomorrow and I will receive an email with a tracking number.
22 June 2026
Unprompted review
Reply from WebEyeCare
Thank you for sharing your experience! We're so glad to hear that your first order with WebEyeCare was easy and stress-free. We are especially pleased that we could help you maximize your insurance benefits and save significantly on your contact lens purchase. Thank you for choosing WebEyeCare. We look forward to serving you again in the future. Enjoy your new contacts!
Are you kidding me???
Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly. He deserves recognition for the great job he's done. And I will add: Because of Mark, I am now a LOYAL CUSTOMER of Web Eye Care!
14 June 2026
Unprompted review
Reply from WebEyeCare
Wow — thank you so much for your incredible feedback! We're thrilled to hear about your experience. Providing exceptional service is what we strive for, and it's wonderful to know that Mark went above and beyond to meet your needs. Thank you for choosing Web Eye Care and for becoming a loyal customer. We truly appreciate your trust and look forward to serving you for years to come!
I just got my prescription updated and…
I just got my prescription updated and needed to order new lenses. I did not know how to update my prescription on the website. Initially I couldn't find it. Thankfully I received Mark as my customer support specialist. He was extremely knowledgeable, friendly, and made the experience one of ease and enjoyable. I was able to order my new lenses quickly. The customer service was Top notch and I would highly recommend. Thank you so much Mark for making this such a wonderful experience. I will definitely be ordering through Webeyecare again and recommending to friends!
10 June 2026
Unprompted review
Reply from WebEyeCare
Thank you so much for your great review! We're happy to hear that Mark was able to assist you with updating your prescription and make the ordering process simple and stress-free. Providing knowledgeable, friendly, and efficient support is something we take great pride in. Thank you for choosing WebEyeCare for your vision needs, and we look forward to serving you again in the future!
Great customer service from Mark
Great customer service from Mark! I thought I was texting a chat bot then he asked to call me. We discussed more of the order issue on the phone call. All was resolved and processed within a couple hours. Thank you Mark for taking the time to listen and help resolve the issue at hand!
10 June 2026
Unprompted review
Reply from WebEyeCare
Thank you for your kind words and for sharing your experience! We are happy to hear that Mark was able to provide the personal attention needed to resolve your order issue. We will be sure to pass along your recognition to him. Thank you for choosing us, and please don't hesitate to reach out if there's ever anything else we can help with!
Great and fast service
2 June 2026
Reply from WebEyeCare
Thank you for your feedback. We are happy to hear you had a great experience! We hope we can help you again soon.
You must have an issue with your…
You must have an issue with your warehouse cause I have had an issue a few times recovering the incorrect prescription and when you call or email customer service they want to accuse you of lying to them to get something free. Extremely poor service
1 June 2026
Reply from WebEyeCare
Thank you for sharing your feedback. Receiving the wrong prescription is a serious concern. We have several safety checkpoints in place in our warehouse to make sure our orders get shipped accurately and in brand-new condition. We take both order accuracy and customer concerns seriously, and we have shared your comments with our team for review. Thank you for bringing this to our attention.
Super fast and best price
1 June 2026
Reply from WebEyeCare
Thank you for your feedback. We do our best to provide great service!
Reply from WebEyeCare
We are glad to hear you received your order quickly! Thanks for the great review.
Reply from WebEyeCare
Thank you for the kind words! We hope we can help you again soon.
I ordered a 90 day supply for each eye…
I ordered a 90 day supply for each eye and ended up with a 30 day supply for each eye same price as 90 . Throughly disappointed.
29 May 2026
Unprompted review
Reply from WebEyeCare
Thank you for bringing this to our attention. We would like the opportunity to review your order and determine what happened. Please contact our customer service team at info@webeyecare.com with your order details so we can investigate and work toward a resolution.
Company that cares
Purchased 1 yr supply of contacts, had some issues but spoke with mark and he has went above and beyond to correct what happened, I truly believe this company cares about me as an individual and my health. I will be purchasing in the future just might have to follow up with them but not a big deal
21 February 2026
Unprompted review
Reply from WebEyeCare
We are grateful for the opportunity to make things right and appreciate your patience throughout the process. Providing excellent customer care and supporting our customers' eye health are top priorities for us, so it means a lot to know you felt valued as an individual. We truly appreciate your trust and look forward to serving you again in the future.
Great customer service and price
Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great cost on contacts. Price on previous provider (Contact Lens King) nearly doubled and they were not willing to come down, while this company honored the original price. Great deal and customer service.
19 May 2026
Unprompted review
Reply from WebEyeCare
Thank you so much for your great review! We do our best to keep our prices low while still providing exceptional service. We hope we can help you again soon.
Price is reasonable.
The thing that makes Web Eye Care great is that the contacts come in a very timely manner and at a cheaper price than you can get elsewhere. I tried getting them from someone else last year and regreted it. I will not waste my time any longer.
14 May 2026
Unprompted review
Reply from WebEyeCare
Thank you for being a loyal customer! We look forward to helping you again soon. We love to hear you are happy with our service!
Super easy ordering and shipping was so…
Super easy ordering and shipping was so fast! Very happy!
13 May 2026
Unprompted review
Reply from WebEyeCare
We appreciate your feedback. So happy to hear you had a great experience!!!
The order process was very easy
The order process was very easy. I went straight to the brand, uploaded my RX and placed the order. My contacts came very quick and was exactly as my RX. The cost was very good also.
14 May 2026
Unprompted review
Reply from WebEyeCare
Thank you for the kind words! We do our best to get orders processed quickly and accurately. We hope we can help you again soon :)
Will never use this company again
Will never use this company again. BEWARE! very misleading. Price was 10.44 per box I order 8 boxes, they only ship 4 and claim there is a $40.09 processing
fee . Out sourced customer service reps very hard to
understand. E-mail is to A!
14 May 2026
Unprompted review
Reply from WebEyeCare
We strive to provide clear pricing and accurate order fulfillment for every customer, and we are sorry for any confusion regarding your order. Your order confirmation reflects the purchase of 4 boxes at the promotional price offered at the time of checkout. The processing fee associated with the order covers handling and prescription verification services and is displayed as a separate line item in the shopping cart before checkout is completed. We understand unexpected fees can be frustrating, and we appreciate your feedback regarding both the ordering process and your customer service experience. Our goal is always to provide affordable pricing and quality service, and your comments help us identify areas where we can improve communication with our customers. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Reply from WebEyeCare
Thank you for your feedback. Our goal is to provide reasonable prices while still providing great service. We hope to help you again soon!
Quick delivery!
I ordered contacts and they were delivered within a week! Great customer service!
7 May 2026
Unprompted review
Reply from WebEyeCare
Thank you for your kind review! We’re so glad to hear your contacts arrived quickly and that you had a great experience with our customer service team. We appreciate your support and look forward to helping you again soon!
How awful
How awful! My order hasn't arrived and I still haven't received my refund! Don't buy from this website!
3 May 2026
Unprompted review
Reply from WebEyeCare
Thank you for bringing this to our attention. Please contact our support team directly at info@webeyecare.com with your order details so we can investigate this immediately and work toward a resolution as quickly as possible.
Easy process
Ordering was easy, price good, shipping fast, and item received correct
11 May 2026
Unprompted review
Reply from WebEyeCare
We are so glad to hear you had a great experience! Thank you for the kind words. We hope to help you again soon.
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