I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I forgot to take off my coupon code and they did that too. Easy eye exam to renew my prescription for cheap - doctor tried to have me redo at $90 and this was only $15. Great c... See more
Company replied
Ordered contacts on a Thursday afternoon and I received them on Tuesday, plus it was a holiday weekend. I’m very pleased with their fast shipping. The system said my order was processed, but no tracki... See more
Company replied
Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the... See more
Company replied
Company details
Written by the company
Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!
Contact info
10 Canal Street Suite 205, 19007, Bristol, United States
- 888-536-7480
- info@webeyecare.com
- www.webeyecare.com
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A1 customer service
As a repeat customer i couldnt be more thrilled! Had a small issue with the order but everything was corrected and worked out great. My contact lenses were reshipped as quickly as possoile. Super fast shipping. Been shopping with webeyecare for the last 4 to 5 years, and that will continue. Thank you Mark(my rep)🤝🏿 and web eye care!
4 May 2026
Unprompted review
Reply from WebEyeCare
We truly appreciate your loyalty! We're glad we could quickly resolve the issue and get your lenses reshipped right away. It’s great to hear that Mark took good care of you as well—we’ll be sure to pass along your kind words to him. Thanks again for being a valued customer, and we look forward to serving you for many more years to come!
Price was right and delivery was…
Price was right and delivery was exceptional- within 3 days with no extra charge.
30 April 2026
Unprompted review
Reply from WebEyeCare
Thank you for the kind words! We are so happy to hear all went well with receiving your order. Love to know that you received it so quickly. We hope we can help you again soon!
Great value and reasonable delivery…
Great value and reasonable delivery time. Good tracking information to ensure receipt of products.
1 May 2026
Reply from WebEyeCare
We strive to keep our prices low and provide great service. It is great to hear you received your tracking updates and all went well. We appreciate your feedback!
Paid $30.00 for 2 day shipping got…
Paid $30.00 for 2 day shipping got there in 4 business days. I don't mind paying but that was a waste of my money..
1 May 2026
Reply from WebEyeCare
Thank you for your feedback. We understand you wanted your order quickly. After reviewing your order details, the issue was we needed to verify your prescription with your doctor’s office. Per federal law, we must verify all orders with a prescription before the order can be shipped. The order was placed on Sunday. We reached out to your doctor’s office on Monday morning. They did not respond on Monday. The order shipped out on Tuesday with UPS 2nd day air and was delivered on Thursday. We recommend uploading a copy of a valid prescription when placing an order to get the order shipped out as quickly as possible. We appreciate you bringing this to our attention and hope we can help you again in the future.
Rx is stored
Rx is stored, for a year, and website has your previous orders for ease of reordering.
1 May 2026
Unprompted review
Reply from WebEyeCare
We are glad you’re enjoying the convenience of having your prescription securely stored and easy access to your order history. Making reordering quick and hassle-free is a big priority for us. We appreciate your support and look forward to helping you again!
Saved me a small fortune
The whole experience couldn’t be any easier. I have been ordering from that other company with a lot of numbers in its title, even my eye dr thought their prices were expensive. I saw an ad for this company and instantly saved so much money on my contacts! Just upload my script and they do the rest! Very happy! Thank you!!
1 May 2026
Reply from WebEyeCare
We are so happy to hear that you found the process easy and convenient. Saving you money while making ordering simple is what it’s all about, so it’s great to know we delivered on both. We truly appreciate you giving us a try and are grateful to have you as a customer. We hope we can help you again soon!
WebEyeCare non responsive
update 5/8
Mark in customer service called and took care of everything. He sent me a label for my return and refunded me in full.
I saw that they had Davis Insurance on their list. According to Davis they are out of network and I only get $50 of my $180 benefit. I’ve called a couple times to see if I could return. They charge a 25% restocking fee. That’s $63!!!! So I called about the insurance so I can at least recoup the $50. Keep getting told “that department will email you” I have yet to hear from them. Package is still sitting and I’m not using the contacts.
Found them on Facebook and will repost this information there. Check every detail before you buy!
21 April 2026
Unprompted review
Reply from WebEyeCare
Thank you for sharing your experience. We’d like to look into this right away and help get things resolved for you. An email was sent to you with a copy of your processed insurance claim. A manager called and left you a voicemail. Please reach out to us directly at 888-536-7480 and press #2 for the Returns Department. A manager in this department will be able to get any issues resolved for you as quickly as possible. Your feedback is important and helps us improve both our communication and processes. We appreciate you bringing this to our attention, and we look forward to making things right.
My recent order was flagged and…
My recent order was flagged and cancelled.
I initially placed a small order for one box (left eye) to make sure the product and service were legitimate. After receiving it, I placed a second order for one box for the other eye.
I received an email stating my account “has been flagged as having multiple products or orders placed in succession for promotional priced products” (how would I know this?) and that my “recent orders have been cancelled.”
Very, very poor customer service. There are many online contact lens providers, so I will be taking my business elsewhere.
21 April 2026
Unprompted review
Reply from WebEyeCare
Thank you for taking the time to share your experience. Our system is designed to flag certain ordering patterns to prevent misuse of promotional pricing. We recognize that this wasn’t clearly communicated. We’re currently reviewing how these flags are triggered and how we communicate them, so situations like yours can be handled more thoughtfully in the future. We would appreciate the chance to make this right. Please reach out to our support team directly at info@webeyecare.com so we can review your account and see what options may still be available to assist you. Thank you again for your feedback—it truly helps us improve.
Delivery box crushed and most contact packed were damaged
It was not exactly your fault but the box my contacts came in was crushed. Many of the internal packs of contacts bursted and the packages were stuck together. Very disappointed I contacted your company by email with pictures. Very disappointed. I cannot believe the postal service saw such damage to the outer container and continue to ship it to me. Web eye care did a great job responding to my situation. Sent a label to return the ruined ones and sent me new ones.
17 April 2026
Unprompted review
Reply from WebEyeCare
Thank you for bringing this to our attention. The damage appears to have occurred during transit. We can assure you the package left our facility in perfect condition. One of our managers reached out to you to make this right. We are also raising this with the shipping carrier to help prevent similar situations in the future. Thank you for your patience, and we look forward to getting this resolved for you as quickly as possible.
I find it very easy to upload my…
I find it very easy to upload my prescription and purchase the contacts I like for a reasonable price. My contacts always arrive quickly in a well packed package.
14 April 2026
Unprompted review
Reply from WebEyeCare
It’s great to know you’re happy with our pricing and fast, secure shipping. We truly appreciate your support and look forward to helping you again with your next order!
Reply from WebEyeCare
We are so glad to hear you had a good experience ordering from WebEyeCare! We hope we can help you again soon.
Reply from WebEyeCare
Thank you for your feedback! We're so glad to hear you found the website easy to use and that reordering was simple. That’s exactly the experience we aim to provide:)
Fantastic customer service!
I order from this site all the time. I had an issue with my last order that was an error on my part. I contacted customer service & Mark was great to resolve my issue & was very helpful!! He was quick to respond & the customer service was fantastic. Thank you so much!
10 April 2026
Unprompted review
Reply from WebEyeCare
Thank you so much for being a loyal customer! We really appreciate you taking the time to share your experience. Providing helpful, responsive service is something we take seriously, so it means a lot to know we delivered for you.
I was surprised at how fast they we’re…
I was surprised at how fast they we’re delighted.
3 April 2026
Reply from WebEyeCare
Thank you for the kind words! We are very happy to hear you received your order quickly.
10/10 recommend
10/10 recommend. Ive ordered contacts a few times. The most recent I selected the wrong product and the support team was exceptional in reaching out to me, responding, and assisting with getting it all correct! Will forever use this company!
9 April 2026
Unprompted review
Reply from WebEyeCare
Thank you so much for your kind words! We’re thrilled to hear that you’ve had great experiences with us, and we’re especially glad our support team was able to help quickly resolve your issue. Providing attentive and reliable service is always our goal. We truly appreciate your trust in us and look forward to helping you again in the future!
I was excited that my contacts came in…
I was excited that my contacts came in quickly.
Thank you, WebEyeCare.
4 April 2026
Reply from WebEyeCare
It's wonderful to hear your order came so fast. Thanks for the great review and we hope we can help you again soon!
Thanks Mark!
After posting a review regarding incorrect contacts received and unhelpful response from initial person I contacted, I corresponded with Mark. He apologized profusely for the error and the way that my case was handled. I was refunded for the incorrect contacts as soon as they received them and received a box of the correct ones at no charge. I really appreciate his handling. Although the free box wasn’t necessary, it showed me that they truly did care about the service I was given.
31 March 2026
Unprompted review
Reply from WebEyeCare
Thank you for bringing this to our attention. Your feedback is incredibly valuable, and we’re actively reviewing our processes to improve how we handle situations like this in the future—particularly when it comes to speeding up resolutions and offering more flexible options. We have a manager reaching out to you to make this right. We truly appreciate your patience and the opportunity to improve.
Reply from WebEyeCare
Glad to hear ALL went well with your order! Thanks for giving us 5 stars :)
Reply from WebEyeCare
Thank you for the kind words! We hope we can help you again soon.
Really fast delivery and accurate…
Really fast delivery and accurate fidelity of prescription to order.
1 April 2026
Reply from WebEyeCare
Thanks for trusting us with your eyewear needs. We do our best to get your order to you as quickly and accurately as possible :)
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