Wonderful customer service
Wonderful customer service, great products and prices.
10 November 2025
Unprompted review
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Company details
Written by the company
Wells Reclamation Company is one of the oldest reclamation yards in the UK. Set over five and a half acres, it is one of the largest sources of architectural antiques and salvage in the country. It is a family run business established in 1985, and is situated in the beautiful county of Somerset, between Wells and Glastonbury on the A39. Architectural antiques, huge stocks of natural stone & timber flooring, antique & vintage furniture, large garden statuary and reclaimed building supplies.
Contact info
Coxley, BA5 IRQ, Wells, United Kingdom
- 01749677087
- enquiries@wellsreclamation.com
- www.wellsreclamation.com
Bench Seat feet
A few years ago I bought a GWR replica station seat from Wells Reclamation, Although I paint it every year, like all wood the feet are beginning to rot. I phoned Wells Reclamation to enquire if I could purchase new feet for the bench. They said they would get back to me. They did get back to me to say they could make the feet. This morning they rang to say the feet were ready. The customer service from Wells Reclamation is fantastic and exemplary. It is a pity more businesses are not like Wells Reclamation. So well done to you guys,
11 September 2025
Unprompted review
A last minute flash of inspiration
I had a last minute flash of inspiration/imagination and ordered a couple of delightful stone gremlins for decorating a new front wall which is nearing completion, asking if they could be dispatched pdq. Which they were. Then I wondered if they ought to be sealed against the rigours of outdoor life. Emailed them (Wells Reclamation, not the gremlins - perish the thought!) and received a very helpful reply from Oli within a couple of hours. Excellent service.
13 May 2025
Unprompted review
BRILLIANT!
Haydn was truly amazing at helping me find the right niche little bits I wanted for my house and garden! When I turned up I asked for help and he helped me with no questions asked! Highly recommend going to have a look! I promise you will find what you’ve not been looking for! ⭐️⭐️⭐️⭐️⭐️
17 April 2024
Unprompted review
Reply from Wells Reclamation
Thank you for your great review. We hope to see you again soon.
Amazing staff and fantastic place!
My experience of the Wells Reclamation is exceptionally positive.
The staff are ‘bend over backwards’ helpful and friendly. They appear to stock everything and anything you may need or want!
We have bought lots of stunning pieces of furniture from them and their service has always been amazing. I am delighted with the quality of this furniture and know each piece is so solid and well made and maintained it will last us forever. I cannot fault the service they provide-and in this day and age-(high quality) reclaimed goods seems to definitely be the way forwards!
10 January 2023
Unprompted review
Reply from Wells Reclamation
Thank you Marie. We really appreciate your kind words and we will pass on your comments to the team. We look forward to seeing you again soon.
Good honest team, value for money and reliable
Emma and the Team are really helpful, and assist with short notice requests when sourcing architectural salvage bits and pieces. Quality is great and even have sorted delivery to our sites. Thank you.
11 November 2022
Unprompted review
Reply from Wells Reclamation
You're very welcome and thank you for your lovely review.
Brilliant service. Fantastic product
We received a brilliant service from really knowledgeable staff. We were looking for flagstone flooring and there was loads of choice. In the end we settled for a blue limestone. It’s beautiful and much better than anything we could find on line. We also bought loads of beautiful oak for our loft renovation. Thank you.
27 January 2023
Unprompted review
Reply from Wells Reclamation
Thanks Paul, we really appreciate your lovely review and we look forward to seeing pictures of the finished space.
Needed large quantities of flag stones…
Needed large quantities of flag stones for a patio. Wide selection of well priced stone on site. Helpful staff. Highly recommended.
27 January 2023
Unprompted review
Reply from Wells Reclamation
Thank you for you lovely review. We look forward to seeing you again soon.
Look around but beware of false advertising on items for sale
IF NOT BUYING, it is a place to go with the kids for a free walk around to look at loads of junk and crazy stuff like statues. There is a free car park and toilets. So it is free entertainment, especially good for small children. Lots of strange and old things there. Dogs are also allowed.
Whatever you do, don't buy anything though because lots of reproductions and Chinese eBay things are mixed in with the old and antiques. I bought something that was labelled and falsely described as very old (Georgian) when it was just a hollow hardboard door. If this happens and you complain, they just say Sold as Seen, which is disappointing and deceptive. Not the best business model. The owner I found to be abrasive and she chose to victimise rather than try to resolve my complaint with a refund or return option.
Look but don't buy is my advice
21 January 2023
Unprompted review
Reply from Wells Reclamation
This person has changed his review about 4 times, usually after we respond. We are bored of him now. Take from his comments what you like. The response below is to his last review. We won't be responding any further.
When you spoke with the MD (not an old fashioned term, but an actual business title), she apologised for the mistake with the labelling and explained that we would never intentionally deceive our customers. With nearly 40 successful years in business, we wouldn’t purposefully choose to jeopardise that by falsely advertising and deceiving the public. The label was an honest mistake and we offered you a 10% discount on your next purchase. We feel it was an adequate compensation. You didn't purchase the door online, you came in, you chose it in person, you had an opportunity to examine the door. We have looked at the doors in the same batch. The previous owner has covered original doors with a hardboard cover and beading. They are solid pine, 6 panel Georgian doors. The door also came with some vintage brass French style ironmongery which was worth about £50. You chose to throw this away. There is no way we can refund you when you have disposed of half the value of what you bought. We would also like to address your comment about the MD hanging up on you (which you have since edited from your review). This was because you and your wife were both shrieking down the phone at her. None of our staff will put up with that level of abuse. We welcome your decision not to come back.
Avoid this company - downright rude and poor service
I totally agree with the other reviewer - rude and unreasonable. After paying £85 for the delivery of my order, it did not arrived as promised (wasting a whole day waiting for it) and nobody could be bothered to find out why it hadn't arrived or tell me when it would or call me back. I requested a partial refund for the delivery charge (which I thought was reasonable seeing as it arrived 3 days later than promised and arrived with no prior warning at all) but was told they were not going to discuss it any further. I agree with the other reviewer - don't pay money to a business that has so little regard for their customers (after taking their money).
6 September 2022
Unprompted review
Reply from Wells Reclamation
Thank you for your review. Your items were delivered by a third party over which we have no control. You live a considerable distance from us and your order weighed far too much for a standard delivery with Parcel Force. You also took 2 days to pay which delayed your order being despatched. You first called to complain at 4.55pm on a Friday - the third party close at 5pm as do we and so we were unable to deal with your problem. We tried to speak to them on the Saturday but they were closed. And then by the time we got hold of them on the Monday, your order had been delivered. According to their online tracking, the delivery company contacted you by text and email with an ETA. We will not be bullied by an online review into refunding you for a service which we provided in good faith.
Rude and unhelpful.
Rude and unhelpful.
I called to try and place an order for over 400sqm of stone slabs - quite a good sized order. Total lack of service, information, assistance and general presumption of superiority.
I found someone else to supply, who is cheaper and more reliable. Don't give your money to companies who don't appreciate your custom.
6 May 2021
Unprompted review
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