Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
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Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
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The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
- #10 of 18 best companies in Water utility company
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
Save water and money with our simple tips
Need extra help?
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15k reviews
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We had a problem with a blocked drain…
We had a problem with a blocked drain and were advised by the drainage company who visited that we needed to contact Wessex Water. Initially this was an online chat and the person from Wessex Water Jenna-Grace was very helpful and advised that a request would be raised for a member of the sewerage team to contact us which they did. A visit was arranged the same afternoon. It was established quite quickly that the problem was in our private drain and not the public part. However the chap that visited was very knowledgable and informative and gave us some very useful advice including showing us exactly where the blockage was. We were very impressed with the prompt and efficient service we received.
23 July 2026
Reply from Wessex Water
Hi Jan, thank you for the lovely 5 star review!
I'm so pleased to hear Jenna-Grace was able to help you quickly and arrange for one of our sewerage technicians to visit, and it's great to know that our technician was able to identify the blockage, explain the situation clearly, and provide helpful advice.
Your feedback will be passed on to both and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reply from Wessex Water
Hi Michael, thank you for taking the time to leave us a review.
I'm so happy to hear that the team responded so promptly to your report. We work hard to ensure a quick and efficient service, so I'm pleased to hear this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
UPDATE
UPDATE: Wessex Water replied stating they just use data from my water company, but that misses the point entirely. A simple automated check should have flagged a bill with 3x normal household usage and a completely new meter serial number before sending it out. Shifting the blame doesn't excuse a complete lack of internal flags or the complete lack of urgency when I called. I have been told to wait until 6 August for a full response, so I will update this review again once they actually provide answers instead of excuses. Maybe theyll use the information ive spelled out to them to correct my bill finally.
30 July 2026
Unprompted review
Reply from Wessex Water
Hi Ben, thank you for taking the time to provide further feedback. I'm sorry that you feel we didn't fully address your point.
I can see that we provided a full response to your query on the 3rd August, explaining why your bill was higher than expected and confirming that the relevant adjustments have now been made to your account. We apologise for any frustration this may have caused and hope that the steps we have taken to resolve the issue have now resolved your query.
If we can be of any further help, please don't hesitate to get in touch.
Thanks,
Ben
Reply from Wessex Water
Hi Vanessa, thanks for taking the time to leave us a review.
I'm very happy to hear that you found our online live chat function easy to use, and that our live chat agent, Amy, was able to help with your enquiry.
Our live chat team are always on hand, and happy to help with any queries or concerns you may have.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Reply from Wessex Water
Hi Aly, thanks for taking the time to leave us a review!
I'm so pleased to hear that the repairs were carried out promptly following your report. Our team works hard to provide quick and efficient service, so I'm happy to hear this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Rob B was excellent!
Rob B was excellent!
Arrived on time and was very polite and respectful.
Did a thorough and skilful job.
Went above and beyond to check everything was as it should be.
Very impressed!
29 July 2026
Unprompted review
Reply from Wessex Water
Hi David, thanks for taking the time to leave us a review.
I'm so happy to hear that Rob was prompt, efficient and thorough whilst helping to resolve your issue, and that he was so polite and respectful throughout.
We take great pride in our customer service, so I'm pleased to hear this was no exception!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Reply from Wessex Water
Hi, thank you for taking the time to leave your review. We're pleased to hear that Grace was able to answer all of your questions and provide the support you needed. Should you need any further assistance, please don’t hesitate to contact us. Lucy😊
We’re still waiting for the problem…
We’re still waiting for the problem with sewage smells to be resolved.
The person couldn’t confirm when this job will get done.
27 July 2026
Reply from Wessex Water
Hello, thank you for taking the time to share your feedback.
I’m very sorry for the delays in resolving the odour issue at your property, and for any frustration this has caused. We are carrying out a thorough investigation to ensure that any remedial work undertaken is both appropriate and provides a long-term solution.
As part of this process, we have already completed a sewer line clean and installed an odour monitor to gather data. This monitoring will help us determine whether the odours are originating from the drainage network, and whether they are constant or consistent with specific fluctuations within the system.
We expect to receive the monitoring results soon and will use this information to identify the most effective next steps. We will keep you updated on our findings and any remedial works required.
Once again, I’m very sorry for the inconvenience, and appreciate your patience whilst we work to get this issue resolved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
6624228
Tom S. Sam K. and Ryan G. spent 3 days at my property and on the property of my neighbour to rectify a long running problem. They persevered until the job was done. Job ref.6624228
Everyone I spoke to from Wessex Water regarding this matter was polite and helpful.
8 July 2026
Unprompted review
Reply from Wessex Water
Hello, thanks for taking the time to leave us a review.
I'm so pleased to hear that Tom, Sam and Ryan were so thorough whilst helping you with your issue, and that they went above and beyond to ensure the job was completed!
I'm happy to hear that the team as a whole were courteous and helpful - your kind comments will be passed on to all those involved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Keelan and Harry were very quick and…
Keelan and Harry were very quick and accommodating thank you
28 July 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for your review.
It's great to hear that Keelan and Harry were quick to assist and able to accommodate your needs.
Your feedback will be passed to Keelan and Harry, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Reply from Wessex Water
Hello John! Thank you for leaving a lovely review about us. I am so pleased the service you received was amazing. We really appreciate the kind words. Please don't hesitate to reach back out, if we can be of any further help. Molly :)
Reply from Wessex Water
Hello! Thank you for taking the time to leave a review about the friendly and efficient service you received from us. If there is anything else we can help with, please do let us know. Molly :)
Pointless and useless
Wanted to report a potential sewage link - they asked lots of questions they said they couldn’t tell me anything due to GDPR - I questioned this and they couldn’t/didn’t answer. They will log my complaint but can’t tell me anything else.
28 July 2026
Reply from Wessex Water
Hi Annette, thank you for taking the time to leave us a review. I’m sorry we could not discuss this in much detail.
We are already aware of the problem you are reporting, however as it stems back to be coming from a private property, we cannot disclose specific information.
Please be assured that we are working very closely with those responsible to make sure it is repaired as quickly as possible as we understand it is impacting a lot of people in your area.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Requested information via chat
Requested information via chat, Alex contacted me within a minute of my chat request. Advised me of the info I needed.
28 July 2026
Reply from Wessex Water
Hiya Lynn! Thanks for the review. I'm pleased you received a speedy contact from Alex. If there is anything else we can assist you with, please let us know. Molly :)
We had drain problems at our community…
We had drain problems at our community centre. Ricky nelmes dealt with our problem very professionally and efficiently and he was there on the same day that I contacted Wessex. I was very, very impressed!!!!
27 July 2026
Unprompted review
Reply from Wessex Water
Hi Ian, thanks for taking the time to leave us a review!
I'm so happy to hear that Ricky was prompt, professional and efficient whilst helping with your drainage issue, and that he was able to resolve the problem that same day!
Your kind comments have been passed on to Ricky, who I'm sure will be delighted to know he could help!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Very grateful for the superb service…
Very grateful for the superb service provided by Lynwoods, Chris and Tyrone. They were efficient, thoughtful and tidy while repairing our water drain pipe. The work was completed to a high standard, and they left everything clean afterwards. Highly recommend!
28 July 2026
Unprompted review
Reply from Wessex Water
Hi Natalija, thank you for taking the time to leave us a review!
I'm so happy to hear that Chris and Tyrone were efficient, courteous and tidy whilst visiting your property, and that the work carried out was to a great standard!
Your kind comments and thanks have been passed on to the team at Lynwoods, who I'm sure will be very pleased with the feedback.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
We had a collapsing drain outside our…
We had a collapsing drain outside our business and contacted Wessex Warer as it was an emergency. Within 4 hours, they had dug, replaced and cemented it all.
The 2 guys we would like to thank are Jason Chadwick and Mike Smith who were absolutely outstanding throughout in making sure that the pavement was fully safe & secured for all the pedestrians.
Thank you so much guys! From Dorchester Foot clinic Ltd.
28 July 2026
Unprompted review
Reply from Wessex Water
Thanks for the five-star review, Gillian!
I'm sorry to hear you had a collapsing drain just outside the clinic however I'm so pleased we managed to get to you as soon as possible so Jason and Mike could undertake the repairs needed and ensure the area was left safe & secured.
Your feedback will be passed to both Jason and Mike and I'm sure they'll be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Wessex Water carried out major sewer…
Wessex Water carried out major sewer works through our small village, running from February to June. During that time they worked hard to minimise disruption, communicate diversions clearly, and work as quietly and cleanly as possible. Big shout out to all concerned - thank you!
18 June 2026
Unprompted review
Reply from Wessex Water
Hi Bev, thanks for the five-star review and for your kind feedback.
I'm so pleased to hear our team maintained as minimal disruption as possible while carrying out these important works. Your kind words will be shared with everyone involved, who I'm sure will be delighted.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reported leak in road
Reported leak in road - still no one has turned up to fix. Puddles of water in the lane - what a waste
20 July 2026
Reply from Wessex Water
Hi Jill, thank you for taking the time to leave us a review. I'm sorry to hear that the leak in the lane is still ongoing. I appreciate how frustrating this must be, particularly after taking the time to report it to us.
Due to the nature of the leak, we needed to obtain the appropriate traffic management arrangements to ensure the work could be carried out safely. I’m pleased to confirm these are now in place and the repair is scheduled to go ahead this evening, under a road closure.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Guided me through the process
27 July 2026
Reply from Wessex Water
Hi Louise, thanks for sharing your experience of contacting us and I'm glad that we could help you. Should you need any further assistance, please do contact us again. John 😊
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