WestendDJ Ltd Reviews 

2,049
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful, knowledgeable staff, both in-store and online, making interactions pleasant and productive. Many highlight the fast and efficient delivery, often receiving their well-packaged orders the very next day. People appreciate the quality of the products and the straightforward online ordering process, making purchases a pleasant experience from start to finish. However, some customers also noted occasional issues with delivery. A few people experienced delays, with orders arriving later than expected or without proper tracking information. There were also instances where items were not delivered directly to the door, leading to difficulties in collection or extended waiting times for resolution.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and next-day... See more

Product

Clients share positive opinions on product, with many reviewers recommending items like the Pioneer DJ... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional... See more

Order

Customers report positive experiences with the ordering process, often highlighting its straightforwardness... See more

Staff

Consumers find staff to be positive, often describing them as helpful, knowledgeable, and friendly, providing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. #7 of 12 best companies in DJ Supply Shop
  2. #62 of 189 best companies in Electronics store
  3. #25 of 38 best companies in Hi-fi shop
  4. #31 of 61 best companies in Music shop
  5. #27 of 44 best companies in Musical instrument shop

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,049)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing prompt service

Amazing prompt service. All staff were quick to resolve issues no matter the query. Highly recommend ! Great deal received via the phone on my Technics decks despite the original online order not being made. Shout out to James for making that happen.

16 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Jas, I'll pass your kind words on to James.

Best regards

Gavin

Rated 5 out of 5 stars

Love Westend DJ

Love Westend DJ. Loads of choice in store, good prices, great staff, and quick delivery when you order online. My go to DJ shop.

15 June 2026
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Reply from WestendDJ Ltd

Thank you for your review and custom.

Best regards

Gavin

Rated 5 out of 5 stars

Being ableto use clear pay was handy

Being ableto use clear pay was handy. But from website use to delivery tracking everything was top draw.... thanks westend DJ>....ill be usiong again soon

12 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mike.

Best regards

Gavin

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, fast process, fast delivery and always kept up to date. Would 100% recommend! Thank u WestendDJ Ltd u have been absolutely amazing 😁

11 June 2026
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Reply from WestendDJ Ltd

Thank you for your review Georgina. I'll pass your kind words on to the team.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent Company!

Absolutely fantastic company to deal with. Didn’t have my original order but was changed and very happy with it too

10 June 2026
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Reply from WestendDJ Ltd

Thank you for your review Aaron.

Best regards

Gavin

Rated 5 out of 5 stars

great delivery

great delivery, great product!

10 June 2026
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Reply from WestendDJ Ltd

Thanks for your review Jay.

Best regards

Gavin

Rated 5 out of 5 stars

Good service

Good service. Quick delivery. A+++

19 June 2026
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Reply from WestendDJ Ltd

Thank you for your review Tony.

Best regards

Gavin

Rated 5 out of 5 stars

It Was a Last Minute Order at 15.50!

It Was a Last Minute Order at 15.50, and the great Guys at Westend DJ still managed to get it sent on the next day delivery, which closed at 16.00!!
Thanks Guys!

18 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Alan, glad to hear your kit was delivered promptly.

Best regards

Gavin

Rated 5 out of 5 stars

Great price

Great price, fast shipping. No issues here

15 June 2026
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Reply from WestendDJ Ltd

Thanks for your review Sam.

Best regards

Gavin

Rated 5 out of 5 stars

Popped in whilst in London

Popped in whilst in London, firstly, what a great shop, so nice to actually visit a DJ shop! Felt like being in the 90s again!

Although I wasn’t intending to buy anything the guys in there made me feel so welcoming, took the time to show me what I wanted to see and made me feel so much at ease! That is what brings customer back!

Thanks guys!! Loved it

18 June 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for taking the time to leave a review Ray. We hope to see you again soon.

Best regards

Gavin

Rated 5 out of 5 stars

Fast and furious service

Fast and furious service. Arrived in time for my gig, did the job perfect. Definitely use again and again for service.

28 May 2026
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Reply from WestendDJ Ltd

Thanks for your review Drew.

Best regards

Gavin

Rated 5 out of 5 stars

Serato Vinyl

Happy with purchase,my order come fast and good secure .A lot of payment to choice witch is comfortable.Recommend this shop

26 May 2026
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Reply from WestendDJ Ltd

Thank you for your review Jarek.

Best regards

Gavin

Rated 5 out of 5 stars

Western dj are the dj company I go for…

Western dj are the dj company I go for my dj equipment I recently brought two alto Bluetooth adapters for my alto 8 inch passive dj speaker they are wonderful to use I would highly recommend recommend western dj to all my family and friends thank you again western dj they are also such a wonderful company to deal with

24 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Scott.

Best regards

Gavin

Rated 1 out of 5 stars

Shitty Experience

My Ecler nuo 2 mixer had to be exchanged under warranty twice. The first time it took over 4 weeks to get the new mixer. The second time I had to get a refund as it was over two months with no sign of getting the mixer any time soon. The staff I dealt with were reasonably friendly but didn’t seem to bothered about my enthusiasm to get my mixer back as soon as possible. Th refund was issued upon my request pretty quickly. I had a legal right to ask for a refund the second time. I wish I knew this and wish they knew this so they could’ve told me ages ago. I’m waiting for the same mixer to be delivered shortly by Thomann now. Hopefully I won’t have to use West End DJ in a hurry. If I do, hopefully won’t have the same shitty experience.

22 September 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Ajay,

I'm sorry to hear that your recent experience with Ecler products has left you feeling this way.

Westend DJ always do our best to supply a replacement product as quickly as possible, but in both cases, our supplier was unable to send us new stock to replace your product as fast as we would like.

I understand that we offered you some time to decide whether to take a refund or wait for the replacement and returned your funds promptly once you confirmed your decision.

Best regards

Gavin

Rated 5 out of 5 stars

Westend DJ is exceptionally reliable, legitimate, and highly professional

Westend DJ is an exceptionally reliable, legitimate, and highly professional retailer. Whether you are ordering a simple controller online or testing out multi-thousand-pound speaker setups at their London showrooms, the consensus is that they offer some of the best service in the industry.

20 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Joe.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent service

Excellent service, order was delivered well packaged next day delivery. Really good company to purchase from, good prices and an amazing selection to choose from. Definitely will be ordering again, totally trust this company.

3 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Jonathan.

Best regards

Gavin

Rated 5 out of 5 stars

Great service as usual

Great service as usual, item was on back-order and came in much quicker than anticipated!

18 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your patience and review Simon.

Best regards

Gavin

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