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Wetsuit Outlet Reviews 

31,081
•
TrustScore 5 out of 5

4.8

Surf shop
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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items often match descriptions and meet expectations. Many highlight fast, efficient delivery, competitive pricing, excellent value, and an easy online ordering process. However, some customers experienced significant delivery issues, such as parcels not arriving, extended shipping times, or problems with specific couriers. A few people also noted inconsistent product sizing or a lack of clear guidance, causing items not to fit as expected. Additionally, some reviewers were dissatisfied with the returns process, citing high costs or a lack of response for faulty items or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and description, with some reviewers praising excellent,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast delivery... See more

Order

People report ambiguous experiences with order, with many customers expressing significant dissatisfaction... See more

Quality

Users describe positive interactions with quality, often praising the excellent fit and good quality of items... See more

Price

Consumers find price to be ambiguous, with many reviewers praising competitive pricing and good value on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The site did not make it clear to me that I would be charged a return courier cost of £4.75. It's not possible to buy footwear sensibly on the site if no guidance is given on width of fit for th... See more

Company replied

Rated 5 out of 5 stars

Just wow. Was looking for a quality winter coat and did a lot of online searching, eventually picked a brand and style and found Wetsuit Outlet the cheapest by some way although colours limited too on... See more

Company replied

Rated 5 out of 5 stars

Was looking for poncho towels to use for swimming for the family that is absorbent and warm. Loads of choice on this website and good offers. Found what I needed. Delivery was good timing as ordered a... See more

Rated 5 out of 5 stars

Bought Aquaglide Chelan 140 1 or 2 Person Inflatable Kayak May 2025. Wetsuit Outlet were friendly and efficient with competitive pricing. The kayak was delivered on time and has been perfect for my co... See more

Company details

  1. Surf shop
  2. Canoe & Kayak Shop
  3. Outdoor clothing and equipment shop
  4. Sailing shop
  5. Sportswear Shop
  6. Windsurfing Shop

About Wetsuit Outlet

Written by the company

We love water sports! We're surfers, sailors and kayakers - that’s why we do what we do.

We've shipped over 2 million orders around the world since we started, over 20 years ago.

How did we do it? By offering quality products at competitive prices and the best customer service in the business.

Our Summer is too short! Wetsuit Outlet stocks over 100,000 items to help extend your water sports throughout the year.

Learn more >


We stock
  • Wetsuits
  • Drysuits
  • Surfing accessories
  • Sailing gear
  • SUPs and Kayaks
  • Wind, Wake, Kite and Bodyboard
  • Swim suits and accessories
  • and more!

See what's new >


Earn Rewards
  • £5 voucher for every £100 spent
  • Free wetsuit recycling
  • Early access to sale and new in
  • Exclusive offers and competitions
  • Dedicated customer support line

Sign up >

Contact info

4.8

Excellent

TrustScore 5 out of 5

31k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(31,081)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

the delivery via Evri failed to turn up…

the delivery via Evri failed to turn up on the day that they promised. I reported this to Wetsuit Outlet who immediately sent a replacement via the Royal Mail. Evri delivered the day after they said they would. The delivery from Royal Mail followed the next day. I was happy to return that but Wetsuit Outlet said "just keep it as a spare" What great service is that??!!

24 April 2025
Wetsuit Outlet logo

Reply from Wetsuit Outlet

Thanks, Andrew – sometimes the courier takes the scenic route. Glad we could stay one step ahead.

– Team WSO

Rated 3 out of 5 stars

Good quality

Good quality, but boot sizing completely wrong.

Gul all purpose zipped neoprene boots.

I am normally a size 4 1/2 to size 5, but I had to get size 7!

Quick to deliver though.

16 April 2025
Unprompted review
Wetsuit Outlet logo

Reply from Wetsuit Outlet

Thanks for your review, Louise. We’re pleased delivery was prompt, but sorry to hear the sizing ran so far off. We’ll pass that on to the team for review.

– Team WSO

Rated 5 out of 5 stars

Very prompt delivery of the drysuit

Very prompt delivery of the drysuit - much quicker than expected. I had to return it (too big) and order a smaller size which also arrived very promptly and the returns process / refund was also quick and easy. Highly recommend based on my experience.

7 April 2025

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