My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service. Even with a supply chain issue delaying my camera delivery WEX kept me fully updated on my order. It was great to be able to speak with an actual human when it came time to take deliver... See more
Company replied
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them... See more
Company replied
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that qu... See more
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Company details
- #20 of 41 best companies in Photography shop
- #8 of 13 best companies in Binoculars shop
- #13 of 40 best companies in Camera shop
- #4 of 7 best companies in Telescope Shop
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78k reviews
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A reliable vendor
A great website, competitive prices, straightforward ordering and efficient delivery. A reliable vendor and always my first choice for photo gear.
30 August 2026
Reply from Wex Photo Video
Thank you so much, we really appreciate your very kind words.
Reply from Wex Photo Video
We are happy to help, thank you for your review.
Excellent Chat Service
Danny J was great and helped me resolve a very small problem I had. Good professional assistance. Thank you Wex and Danny J1
8 September 2026
Unprompted review
Reply from Wex Photo Video
Thank you very much for the review.
Excellent service and product
I've used Wex several times to purchase used lens and a camera. Each time I got a top quality item. It was excellent value for money. The description was spot on, and you get a 12 month warranty. Delivery was by DPD and arrived the following day each time.
1 September 2026
Reply from Wex Photo Video
We are happy to help, thank you for your review.
And the 12 month warranty on used does give great reassurance to customers.
Reply from Wex Photo Video
Thank you for taking the time to leave us a review.
Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
Fast delivery
Fast delivery, product well packaged, quality item have used wex in the past many times and will continue to do so, well done.
1 September 2026
Reply from Wex Photo Video
We are really happy to have helped.
Thank you.
Excellent Service
Cannot fault the service ordered a new camera bag online on a bank holiday Monday and was delivered before lunch the following day. Website is easy to use , communication is good. While going to a bricks and mortar store, especially when buying a bag would be nice (come on WEX open one in Dorset) with service like this it's the next best thing.
1 September 2026
Reply from Wex Photo Video
Thank you.
I am sure if we opened a store in Dorset there would be a lot of transfers put in from staff to work there!
Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
Ordered on Sunday arrived on Monday 8…
Ordered on Sunday arrived on Monday 8 days after
1 September 2026
Reply from Wex Photo Video
Hi,
Thank you for taking the time to leave a review. We're sorry to hear that your order took longer to arrive than expected.
On this occasion, your order was fulfilled from two separate locations. While part of the order was dispatched promptly and reached you the following day, there was an unexpected delay in dispatching the second item, which unfortunately impacted the overall delivery timeframe.
We understand how frustrating this must have been and appreciate that it fell short of the service standards we aim to provide. Thank you for giving us the opportunity to discuss the matter with you directly, and please accept our apologies for the inconvenience caused.
Kind regards,
Terry - Customer Service Team Manager
Wex Photo Video
The product and delivery was great.
I purchased a second hand item which has been perfect in every way the delivery came on time.
1 September 2026
Reply from Wex Photo Video
Thank you very much for the review.
Very efficient services
30 August 2026
Reply from Wex Photo Video
Thank you for taking the time to leave us a review.
Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
Item delivered on time
30 August 2026
Reply from Wex Photo Video
Thank you so much, we really appreciate your kind words
You can always trust that your goods…
You can always trust that your goods will arrive in good time.
29 August 2026
Reply from Wex Photo Video
We are happy to help, thank you for your review.
Always WEXcellent
I'm a regular Wex customer for many good reasons: range and prices are good, used equipment descriptions are always generous for the buyer, customer service is always excellent and shipping is always swift (a little too swift and times of you've made a mistake and need to cancel). Excellent!
25 August 2026
Reply from Wex Photo Video
Thank you for taking the time to leave us a review.
Selling kit via Wex Second Hand service
I recently sold a number of items of camera equipment to using the Wex Second Hand service. I cannot fault the service, I used the online service to get a quote for my kit, dropped it off at my local shop and received a very fair revised quote following their inspection of my kit within 4 working days. On excepting the offer the cash was in my account the next day. Communication from the Second Hand team was excellent, as was the help provided by the Edinburgh store team.
29 August 2026
Reply from Wex Photo Video
Thank you very much for the review.
Excellent way to purchase a 2nd hand lens.
The lens arrived on time, as promised. It was in excellent condition. Great service, thankyou.
31 August 2026
Reply from Wex Photo Video
Thank you, I am please to hear you enjoyed your purchase.
Super fast.
27 August 2026
Reply from Wex Photo Video
Thank you. We look forward to helping again in the future.
Excellent service...gave top marks as…
Excellent service...gave top marks as the guy I talked to was very helpful.
30 August 2026
Reply from Wex Photo Video
We are happy to help, thank you for your review.
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