My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company

- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
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Great company
I like Wex a lot. They have a good range of products at competitive prices. Have bought a lot of things from them over the years.
Excellent used camera
Excellent used camera, delivered quickly and appears to work well, just need to go out into the field and try getting some pictures with it.
WEX Most Definitely Rex
Always my go to source for photographic gear knowing I am always going to get first class service in spite of not being a regular customer. Prompt delivery and goods always as described. The prices are fair and competive, the pre-owned gear often a real bargain. Well deserve the highest of recommendations.
Great camera body (Sony A450) had…
Great camera body (Sony A450) had problems with the ms pro duo slot as every card comes up with a message saying data may be lost.
Reliable service
Helpful and knowledgeable staff, great service, prompt attention to my order. I always try WEX first for optical and photographic equipment.
Oliver and David were super helpful!
I visited the Cambridge store on Wednesday 26th August hoping to pick up a battery for my Fujifilm camera. Oliver helped me very quickly, knew exactly which battery I needed and even offered to charge it up while I went shopping. An hour and a half later I popped in to pick up the battery, and it was indeed fully charged. David, who was equally helpful and friendly, helped me with the transaction.
Brilliant service! Oliver and David certainly went over and above this time for a very small purchase. I'll be back! Thank you both!
Top quality used goods at a fair price…
Top quality used goods at a fair price and delivery is quick and well boxed
2 out of 3 ain't bad!
My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve issues. Wex didn't disappoint. Id be confident in purchasing from them again. I'd just advise them to smarten up their QC on used kit and send some of their staff on a customer appreciation course! On this occasion I might have gone down the bargain end......but my owned Leica's infer that's not always the case!
May use AI-assist with repliesRead more
The item I put in basket the wexphoto…
The item I put in basket the wexphoto let me know the item was not in stock anymore after I paid for it.

Reply from Wex Photo Video
Ordering item
Ordered item, payed for item. Item delivered, everything went according to plan. All done online so no human interaction, nothing more to add.

Reply from Wex Photo Video
Fast and efficient service delivery…
Fast and efficient service delivery and security of camera was first class would definately use this company again
Always good experience with wex
Always good experience with wex. As described, arrived promptly.
Easy location of HDMI coiled lead for…
Easy location of HDMI coiled lead for video monitoring for Sony FX30. Simple payment, and lead arrived in a strong envelope a few days later.
Item as required and able to choose a…
Item as required and able to choose a delivery date to suit.
Great service over the phone
Great service over the phone that helped me complete my camera purchase.
Quick delivery and a great price
Easy transaction no complications,quick…
Easy transaction no complications,quick delivery,
Highly recommend
An initial call to a local store to see if they had my item in stock yielded no results but the staff member was super friendly and helped me determine the best course of action to order online. Would definitely use them again.
I bought a Nikon D60 and a Nikon zoom…
I bought a Nikon D60 and a Nikon zoom lens to go with it used item and I must say I am so pleased with the deal they look brand new but at a fraction of the price, and they work superbly, I would definitely recommend WEX and I would buy from again,well done WEX , thanks
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