Wex Photo Video Reviews 

78,099
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 7,247 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times, the smooth and straightforward online ordering process, and the highly competitive pricing available on a fantastic range of new and used photography equipment. Consumers often mention that staff members are incredibly helpful, knowledgeable, and ready to assist with any questions or trade-in requests. However, some customers also noted minor frustrations regarding courier delivery limitations, such as restricted parcel box drop-offs and excessive packaging materials used on smaller items. A few buyers experienced unexpected delivery delays when ordering specialized items or encountered occasional issues requiring product returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that used and new items are consistently in... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt and efficient shipping options. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who provide... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online steps and... See more

Price

Reviewers mention positive feedback about price, highlighting fair and competitive rates across both new and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more

Rated 5 out of 5 stars

A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more

Company replied

Rated 5 out of 5 stars

I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more


Company details

  1. #20 of 40 best companies in Photography shop
  2. #8 of 13 best companies in Binoculars shop
  3. #13 of 39 best companies in Camera shop
  4. #4 of 7 best companies in Telescope Shop

Written by the company

Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.

At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:

Written by the company

Range
We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
Trust
We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
Service
We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
Value
We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
Passion
We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.

Contact info

4.8

Excellent

TrustScore 5 out of 5

78k reviews

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4.8

All reviews

(78,099)

6,640 reviews in the last 12 months

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Rated 5 out of 5 stars

WEX Most Definitely Rex

Always my go to source for photographic gear knowing I am always going to get first class service in spite of not being a regular customer. Prompt delivery and goods always as described. The prices are fair and competive, the pre-owned gear often a real bargain. Well deserve the highest of recommendations.

21 August 2026
Rated 5 out of 5 stars

Reliable service

Helpful and knowledgeable staff, great service, prompt attention to my order. I always try WEX first for optical and photographic equipment.

21 August 2026
Rated 5 out of 5 stars

Oliver and David were super helpful!

I visited the Cambridge store on Wednesday 26th August hoping to pick up a battery for my Fujifilm camera. Oliver helped me very quickly, knew exactly which battery I needed and even offered to charge it up while I went shopping. An hour and a half later I popped in to pick up the battery, and it was indeed fully charged. David, who was equally helpful and friendly, helped me with the transaction.
Brilliant service! Oliver and David certainly went over and above this time for a very small purchase. I'll be back! Thank you both!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

2 out of 3 ain't bad!

My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve issues. Wex didn't disappoint. Id be confident in purchasing from them again. I'd just advise them to smarten up their QC on used kit and send some of their staff on a customer appreciation course! On this occasion I might have gone down the bargain end......but my owned Leica's infer that's not always the case!

23 August 2026
Rated 4 out of 5 stars

The item I put in basket the wexphoto…

The item I put in basket the wexphoto let me know the item was not in stock anymore after I paid for it.

21 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

William Hernandez,

We sincerely regret the inconvenience caused by the item being out of stock after your purchase. The stock was always thee but the timing of the allocation affected the email information to you.

We are currently looking into this issue further.

Wex Customer Services

Rated 4 out of 5 stars

Ordering item

Ordered item, payed for item. Item delivered, everything went according to plan. All done online so no human interaction, nothing more to add.

23 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

Norfolk bargin boy,

We're delighted to hear that your order and delivery went smoothly and according to plan. We appreciate you taking the time to share your positive experience with us!

Wex Customer Services

Rated 5 out of 5 stars

Highly recommend

An initial call to a local store to see if they had my item in stock yielded no results but the staff member was super friendly and helped me determine the best course of action to order online. Would definitely use them again.

22 August 2026
Rated 5 out of 5 stars

I bought a Nikon D60 and a Nikon zoom…

I bought a Nikon D60 and a Nikon zoom lens to go with it used item and I must say I am so pleased with the deal they look brand new but at a fraction of the price, and they work superbly, I would definitely recommend WEX and I would buy from again,well done WEX , thanks

11 August 2026

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