I purchased a remote controller for my Olympus Tough TG-7. I followed the instructions in order to use it, however even though the remote was functioning, it appeared there was a fault with the camera... See more
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Review summary
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Tremendous stock- new and used. Item arrived next day. Competitive pricing. As it turned out the item was not suitable for my needs so was returned. Excellent customer service (Josh) and item retur... See more
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The item was as described, it was posted quickly and commutation was perfect. You really couldn't have asked for more when buying on line. 10/10 service plus they're selling used items in great con... See more
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I needed a sigma 2x teleconverter for my sigma 60–600 MM lens for The 12th of August 2026 partial eclipse in the UK I ordered the item on the 11th with superfast next day delivery. I’ve got it before... See more
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Company details
- #20 of 40 best companies in Photography shop
- #8 of 13 best companies in Binoculars shop
- #13 of 39 best companies in Camera shop
- #4 of 7 best companies in Telescope Shop
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78k reviews
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I had a great experience with my trade…
I had a great experience with my trade in, it was simple to do and very quick. They replied promptly to my emails for more information and were very professional. Posting the item was very easy and the print out even listed locations which were nearby. Very helpful. Thank you.
27 August 2026
Unprompted review
As usual Wex are the best choice for…
As usual Wex are the best choice for professional photographers and keen amateurs - they know what they're talking about.
17 August 2026
Great company to do business with
Wex is my go to for all things photographic, prices are good, website is easy to navigate and the in store experience is friendly with very knowledgable people.
19 August 2026
Excellent rapid service,
18 August 2026
Excellent firm to deal with
I have both bought and sold secondhand equipment with Wex and always find that prices offered are fair (buying and selling) and the equipment purchased matches or more often exceeds expectation.
15 August 2026
Long term customer .
I have been a long term customer with Wex and trust them in any dealings, whether this is trading in my old gear for new gear or simply purchasing from them direct. They are reliable and know what they are doing regarding photo and video equipement. Their trade in website is the clearest to use and I find their valuations to be fair and reliable. The staff are very nice and always answer queries quickly. I have given them a 4 star rather than a 5 star due to my frustrations over delivery time. I live on the Island of Lewis and the courier they use can hold a package for up to a week once it gets to the Inverness depot where The Royal Mail can get a package from leaving the supplier to me in 3 days, including glass bottles.
20 August 2026
As usual WEX didn’t disappoint
As usual WEX didn’t disappoint.
From the initial phone call, all the way to receiving the product the next day, the transaction was very smooth.
The customer service you receive from Wex is 2nd to none, and I would highly recommend them to anyone!
18 August 2026
A trustworthy company in my experience
Have ordered various items from Wex and found pricing to be fair and competitive, good stock of items, easy to make a payment, and fast delivery of goods.
20 August 2026
Wex R10 purchase - highly recommended
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my questions. The order arrived the next day and everything was perfect. I would highly recommend Wex - great service and delivery.
20 August 2026
Printer purchase
Bought competitively priced. Rapid, next day delivery after selecting standard service. Good follow up when a problem with the item resolved with instant replacement.
Happy customer (again)!
20 August 2026
Excellent price for the item
Excellent price for the item - cheaper than other suppliers. Delivered next day although I hadn't actually asked for that service.
20 August 2026
Every time I have ordered from Wex I…
Every time I have ordered from Wex I have been happy with the speed of delivery, communication and the item I have received. They have never let me down!
20 August 2026
Prompt delivery and the two used lenses…
Prompt delivery and the two used lenses that I bought were almost like new.I will definitely be buy from WEX again.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A great experience from trade in to dispatch of my new camera
Had a camera on pre order and was kept informed while waiting for dispatch which was good, had to speak to someone regarding a collection mix up which was dealt with quickly. A great experience from trade in to dispatch of my new camera.
19 August 2026
Reply from Wex Photo Video
Hi Simon,
We're so pleased to hear you had a great experience from trade-in to dispatch of your new camera. It's wonderful that we kept you informed and quickly resolved your collection mix-up.
Matthew
Usual quick service
Usual quick service - which is what I would have expected from Wex.
19 August 2026
Reply from Wex Photo Video
Hi Philip,
We're glad our quick service met your expectations. We appreciate your positive feedback!
Matthew
Great friendly staff very helpful…
Great friendly staff very helpful plenty of stock on show and available
17 July 2026
Reply from Wex Photo Video
Hi Tony,
We appreciate your positive feedback! We are so pleased to hear that our staff was friendly and helpful, and that you found plenty of stock available.
Matthew
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