Wickes - Brentwood Reviews 

198
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TrustScore 4.5 out of 5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB

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Rated 5 out of 5 stars

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post... See more

Company replied

Rated 5 out of 5 stars

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Push... See more

Company replied

Rated 5 out of 5 stars

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being... See more

Company replied

Rated 1 out of 5 stars

Our overall experience with Wickes has been so disappointing. We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to co... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Brentwood

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Brook Street, Brentwood, Essex, CM14 5LX, United Kingdom

  • +441277233899

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Austin was very helpful and pleasant…

Austin was very helpful and pleasant and nothing was to much trouble. Excellent customer service, we don't normally come into this store but will again in future.

10 March 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Lisa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Austin in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Just a big shoutout to Anthony who was…

Just a big shoutout to Anthony who was so helpful to my wife and I when we visited Wickes in Brentwood. Thanks Anthony!

1 March 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony was super helpful with paint…

Anthony was super helpful with paint recommendations for the exterior and interior of my house. Thanks!

4 March 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Holly, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent service and polite assistance…

Excellent service and very engaging and polite assistance from Anthony!! Will shop/visit again.

1 March 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Roshan, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

New Bathroom

Mr. Navdeep Bhandal designed our new bathroom for us to our specification. We had a good deal from Wickes. All the necessary components were delivered on time and installation was completed without any issues.

3 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey there, thanks for your wonderful review, and I'm glad that Navdeep was able to help you with your bathroom design, enjoy your new space. - Dylan

Rated 5 out of 5 stars

Always friendly and helpful in store

Always friendly and helpful in store. It’s worth going to a more local smaller store to find what you need and I find you get help more easily too

Anthony was a great help getting things out to the car

22 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Alice, thanks for your wonderful review, and I'm glad you always enjoy the service in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Fantastic customer service from Anthony…

Fantastic customer service from Anthony who we met in store today. We couldn’t find something and he was really helpful and took us to the right place. Had the pleasure of being served by him at the till. Just an overall lovely young man who is smashing his job. Thank you!!!

22 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Tanya, thanks for your positive review, and I'm delighted Anthony was able to help you in our Brentwood store. - Dylan

Rated 5 out of 5 stars

Anthony was amazing

Anthony was amazing. Super friendly and amazingly helpful. Nothing was too much trouble. Great guy.

22 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Matt, thank you for your amazing review, and I'm glad that Anthony was able to help you out in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Anthony was exceptionally polite and…

Anthony was exceptionally polite and helpful. Changed my mind on a click and collect which Anthony happily exchanged.

22 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Samantha, thanks for your five-star review, and I'm glad Anthony was able to help you out with your click and collect order. - Dylan

Rated 5 out of 5 stars

GIVE ANTHONY A PAY RISE

GIVE ANTHONY A PAY RISE!

This dude on approach was AWESOME! customer service and advice was exactly what we needed when we visited the Brentwood wickes branch! His character and the way he conducts his professionalism with customers is an exact representation of what type of people you need to run the store!

22 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Georgia, thanks for your five-star feedback, and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Anthony was really

Anthony was really helpful and made the shopping experience so much easier. A very pleasant shopping trip. Would definitely shop here again ☺️

21 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Charlotte, thanks for your five-star review and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

I came into store today and was served Anthony …

I came into store today and was served by Anthony, he was very helpful, chatty and has great personality

21 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Jayne, We're so glad to hear you had a positive experience with Anthony. We appreciate your kind words and are happy to know that he provided you with excellent service. - SF

Rated 5 out of 5 stars

Antony was a legend

Antony was a legend. Real help, very knowledgeable. Excellent customer service.

21 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Yassen, Thank you for taking the time to leave your review. We are thrilled to hear that you had such a positive experience with our team member. We strive to provide excellent customer service and appreciate your kind words. - SF

Rated 5 out of 5 stars

Thank you Anthony

Thank you Anthony. Really helpful advice. Much appreciated

21 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Guy, We're so glad to hear that you found Anthony's advice helpful. We appreciate you taking the time to share your positive experience. - SF

Rated 5 out of 5 stars

Wickes Brentwood (8409)

Wickes Brentwood (8409)

Fantastic customer service during my visit to the store this week. Ant was super helpful with making enquiries for me on the system to find a product, and also processed a refund for me. Ant was very friendly and it goes a long way.

10 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Leah, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes Kitchen Design has impressed us

The Wickes employee, Navdeep, in the Brentwood branch was the person we dealt with from the start of our process of choosing, designing and installation our new Kitchen. We are now at the stage of having received and approved the design, the included equipment and associated extras that we required. Our Kitchen installer has “ site visited” and all arrangements and installation date have been agreed.
We have both been impressed by the manner in which this process has been progressing, Navdeep’s design was detailed and included all the elements we had asked for, he was very personable, skilled and professional in the dealings with us. The process was at no stage a “ sales pitch”, it was very much one in which we as customers were the highest priority. All stages, costs and implications were fully explained in detail at all times.
Our fitter, Kevin visited us as the first “ fitting and installation” phase and has proved to show the same excellent qualities as Navdeep.
So to sum up, Wickes has provided a Kitchen Design process that impressed us and so far, it has gone very smoothly

1 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Roy, thanks for your wonderful feedback, and I'm delighted that you loved the service from Navdeep throughout your kitchen design. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Bought a kitchen through wickes using…

Bought a kitchen through wickes using Tunay he was very helpful and made the process really easy

No problems would recommend him to anyone.

1 February 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Ryan, thank you for your positive feedback and I'm delighted that you enjoyed the service from Tunay throughout your kitchen design process, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great experience

popped in with no idea of what I needed. Anthony was a great help. he was very knowledgeable, polite and fun. Will definitely be back!

27 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Jenny, thanks for taking the time to share this feedback, we are pleased to hear that Anthony was a great help, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great customer service by Anthony

Great customer service by Anthony. Polite, friendly and very helpful.

25 January 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Stacey, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Anthony and Sara were super helpful and…

Anthony and Sara were super helpful and knowledgeable! Thank you!

25 January 2025
Unprompted review
Wickes - Brentwood logo

Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony and Sara in our store and that they provided you with useful advice. -AH

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