Wickes - Chelmsford Reviews 

Great service!!

Great experience at Wickes today. Needed help with bathroom ideas and several staff were very helpful and took time to explain what I needed and what would work best. Thanks team!

The service is always great. Staff are friendly & know what they are talking about. Always happy to help

Really impressed with the who experience of designing and ordering a new kitchen with Wickes. Mark G who helped us was clearly very experienced and really knew what he was talking about. He gave great advice and genuinely wanted to make sure we got the right kitchen.
Highly recommend and I'm not one to leave comments!

Mark Grey is amazing. Very helpful and knowledgeable. He definitely goes the extra mile to make sure you are completely happy with your choices.
I would highly recommend anyone to go to him to buy a kitchen.

Excellent customer service and good communication

Having visited a few times over the bank holidays, I can safely say I will not go anywhere else for my DIY needs. 5 or 6 visits recently and every time exceptional customer service and all from different team members. Well done Wickes Chelmsford

I’m not good at dealing with so much choice. Anthony steered me through the process, his knowledge, experience and patience made it far less daunting. He was always on hand to answer any questions at a later date. The fitters, Richard and Glenn were punctual, tidy and respectful. Always discussing the various options available to me and making helpful suggestions. There were a couple of issues but these were dealt with with no fuss. I am extremely pleased with the end result and have received many compliments on it.

I’ve recently had my kitchen designed and fitted by Wickes. Mark Gary, the kitchen designer, was very patient, listened to needs, taking into account my disabilities, and we designed a kitchen that works for me. Mark was always available and very responses to any queries that I had. The kitchen fitter, Matt was very respectful and consulted me on all decisions, giving me advice when needed. Matt’s attention to detail was excellent and he communicated next steps and kept me appraised throughout the full installation, including when other tradesmen were involved. I’m am very pleased with the full experience.

Excellent timeliness and professionalism. Great knowledge of products and design ideas. I felt confident that my ideas were listened too and respected. Thank you Mark.

A fantastic experience in ordering and purchasing my new bathroom. Chelmsford showroom provided a great selection of styles to see. My consultant, Mark R, priced up everything super efficiently and checked to ensure I had all I needed. The price was good and the finance option was great. This process was very efficient. The service from Mark R was outstanding. Professional and polite. He went through everything and proactively called the delivery team to ensure it would be delivered on time. Highly recommend both the store and Mark. Thank you.

The process was very smooth from design to installation. The installers were very professional and demonstrated a high level of skill. The customer support during the process was very good. The installers worked hard to get the job finished to minimise disruption.

I had a kitchen design done with Mark Grey, who made the experience very pleasant and went through things extremely thoroughly with the most patience. Would recommend to any one

We went into the Chelmsford store for a large paint order. There wasn't quite enough in stock. Mark the manager arranged for the rest to be delivered into store urgently and as we happened to be on his way home, he even dropped it off for us. I've never experienced customer service like it. Extremely grateful.

Excellent customer service from Anthony @Wickes Chelmsford. Knew his products well and offered great advice. Fitters, Dan and Phil were punctual, hardworking and consulted/advised us throughtout the fitting process. Great, problem free experience.

Mark Gray at Wickes provided outstanding service as a design consultant. He was incredibly helpful, knowledgeable, and friendly throughout the process. Mark listened carefully to our needs, remained attentive to every detail, and offered great advice. His professionalism and excellent customer care made the entire experience smooth and enjoyable.

Mark was very knowledgeable, patient and friendly. He made some excellent suggestions, guided us patiently through our idea of what we wanted. We are delighted with our final design and purchase. Would highly recommend.

We received fantastic service from Maddie S, she is extremely pleasant, happy and very knowledgeable.
We purchased several items, but had to return as some items were not needed. Maddie S, was so good, she is engaging in conversation and did the exchange with no questions asked. I was a Manager of a large store, and would have employed Maddie, in a heartbeat, she is a credit to the store and Wickes are very lucky to have her. Keep smiling Maddie S , it made me smile when I left the store, knowing I had just received customer service at its very best .

Consultant arrived on time. Smart and knew the products and range. Pointed out issues and offered to find resolutions.