Wickes - Chelmsford Reviews 

52
TrustScore 4.5 out of 5

4.5

1 Baynes Pl, Waterhouse Lane, Chelmsford Essex, CM1 2QX, GB


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Rated 5 out of 5 stars

Really impressed with the who experience of designing and ordering a new kitchen with Wickes. Mark G who helped us was clearly very experienced and really knew what he was talking about. He gave g... See more

Company replied

Rated 5 out of 5 stars

Great experience at Wickes today. Needed help with bathroom ideas and several staff were very helpful and took time to explain what I needed and what would work best. Thanks team!

Company replied

Rated 1 out of 5 stars

Within a year of installation, problem with plastic finish/coating to kitchen unit door is peeling off. Wickes tell me it's my fault. They wouldn't come and look at it. As a gesture, then sent me... See more

Company replied

Rated 5 out of 5 stars

I’m not good at dealing with so much choice. Anthony steered me through the process, his knowledge, experience and patience made it far less daunting. He was always on hand to answer any questions at... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Chelmsford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Baynes Pl, Waterhouse Lane, Chelmsford, Essex, CM1 2QX, United Kingdom

  • +441245958880

4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.5

All reviews

(52)

14,425 reviews in the last 12 months

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Rated 4 out of 5 stars

New bathroom and Fitting…

Ordered a totally new bathroom and fitting. It was a great experience from start to finish. From Tony at Chelmsford planning and helping with ideas and talking us through the process to the follow up customer services making sure we were satisfied with the completed installation. All were professional and reliable and made it a great experience. I would recommend them.

16 October 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi Dermott, thanks for taking the time to share this feedback, we are pleased to hear that Tony provided you with a great experience from start to finish. We appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Neil Whiteaker

Neil Whiteaker - Wickes Chelmsford

We’ve had the pleasure of working with Neil from on multiple kitchen design projects for both our business and clients, and he’s consistently delivered outstanding results. Neil takes the time to understand not only our needs but also the unique requirements of each client. His approach ensures that every design reflects their vision while remaining practical and functional. He’s always responsive, offering expert advice and creative solutions that work within both budget and space constraints. Neil’s professionalism and attention to detail make him an invaluable partner in our projects. We highly recommend him to anyone (and regularly do) looking for a skilled, customer-focused kitchen designer.

We look forward to a long future working together.

4 November 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hey Sam, thanks for your positive feedback, and I'm delighted that Neil was amazing throughout your kitchen design experience. It makes us proud you're happy with the end result and that you would recommend him, enjoy your new space! - Dylan

Rated 4 out of 5 stars

Had all the wood paneling I needed in…

Had all the wood paneling I needed in stock.
Helpful friendly staff

9 October 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hey Jo, thanks for your positive feedback, and I'm glad that we had all the panelling you needed and that our staff in Chelmsford were super helpful! - Dylan

Rated 1 out of 5 stars

Chelmsford branch (Tony fehily)

DO NOT BUY A KITCHEN!! Tony’s aftercare is crap, his quick enough to respond to get the order through but his aftercare is absolutely useless, he measured my kitchen out for me and didn’t fit to plan so I have a unit over, I needed other units to which I waited for them to be delivered and there was the wrong units so I have extra units, I specified a certain cutlery draw to which I didn’t get, I told him at the start I didn’t need a tap but still got it and cost £180! I need a replacement door and no one is getting back to me after weeks of chasing! I definitely would not of used them and after what I’ve heard from many people, it’s true, there useless! I only use the purely for the 0% finance but in all honesty I wish I’d got a loan and went Howdens as there units and aftercare is second to none!

You keep saying about looking into it on all my reviews but no one has contacted me as I’m sure you could find out who I am and phone me to discuss!! Jokers! I will continue to make people aware of you 💯

27 September 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Great service

I can't rate Anthony Marshall, kitchen designer highly enough. He has been extremely supportive and kept me updated every step of the process.
Would never use anyone other than Anthony and will be referring friends and family in the future ☺️.

3 September 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi Karen, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Anthony, was able to provide an excellent service and keep you updated every step of the process. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Rated 5 out of 5 stars

Excellent experience with Wickes & Anthony Marshall

We had Anthony Marshall from the Chelmsford branch design our kitchen. He was extremely helpful and even came round to the house twice to double check and give us advice on something that we weren’t sure about. Anthony was so knowledgeable with our never ending questions, always quick to email back or call us. We changed our plans slightly just before delivery and again this was no problem. Anthony had ideas for the kitchen that we would never have thought of ourselves. We had another company design a kitchen for us, but Anthony’s was far superior. I can’t explain how helpful and friendly Anthony was from start to finish, he really put us at ease every step of the way and really couldn’t do enough to help us.

19 August 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi Frankie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Anthony, was able to provide an excellent service and make sure the whole process was stress-free. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Rated 5 out of 5 stars

Extremely happy with my new kitchen

Extremely happy with my new kitchen. Installation completed much quicker than expected, and with no problems. Thanks to Anthony the designer and Tom the installer.

2 August 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Very pleased with our recent kitchen…

Very pleased with our recent kitchen installation, the delivery went well, Emily the designer from the Chelmsford branch was very helpful and any questions we had were dealt with promptly. Matt the installer was
first class and very pleasant.
From a very satisfied customer
Val and Michael Hall

24 June 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi Valerie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Emily, was able to provide an excellent service alongside your installer Matt. We do greatly appreciate this kind feedback and will be sure to pass this on to the team.

Rated 5 out of 5 stars

Good quality kitchen Neil the designer…

Good quality kitchen Neil the designer easy to talk to, a few hic cups on route, due delivery completely cancelled because something was added on but only for a week, one worktop missing which was a bit annoying which was out of stock but got substituted so hob could be fitted until worktop that I had picked arrived, two cupboard catches wrong size, now have right size, fitters brillliant can’t fault them,started and did a amazing job very pleased with end result

25 June 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi Gail, thanks for taking the time to share this feedback, we are pleased to hear that Neil done a great job and was on hand to assist when things went wrong, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

The service we had with our designer…

The service we had with our designer Emily was exceptional she is a credit to your company and would highly recommend her. Also the fitters were excellent. Delivery was on time. The whole process from start to finish has run smoothly.

3 June 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi Melvin, thanks for taking the time to share this feedback, we are pleased to hear that Emily was exceptional, we appreciate you taking the time to let us know. RD

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