Wickes - Chelmsford Reviews 

Within a year of installation, problem with plastic finish/coating to kitchen unit door is peeling off. Wickes tell me it's my fault. They wouldn't come and look at it. As a gesture, then sent me a new door. Still not fitted. Numerous calls and emails, not fitted. First complained 03 October. So so disappointed - terrible service. Still not resolved.

⭐ Wickes Kitchen Installation – A Truly Avoidable Disaster

I’m genuinely shocked that a brand the size of Wickes can deliver something this disorganised, this poorly communicated, and then treat the customer with such little regard.
The frustration isn’t just from mistakes (trust me, there are plenty) — it’s the attitude. Phone calls ignored, promises broken, unanswered emails, and a lack of accountability at every step. I’ve been left chasing your staff for basic resolution on a £23,000 kitchen, while being told to pay extra for simple fixes that only exist because Wickes failed to design and supply correctly in the first place.

For the money I’ve spent, the minimum I expected was professionalism, basic communication, and the willingness to put things right without arguing. Instead, Wickes have provided delays, design failures, missing materials, wrong-coloured items, unusable elements (like a splashback that doesn’t fit the chimney), and attempts to pass additional costs back to me.
It’s unbelievable.

📌 FORMAL 7-DAY NOTICE OF ACTION

To Wickes Customer Care,

This serves as a formal 7-day notice requiring full rectification of the ongoing installation issues detailed below. Failure to confirm and action these items within seven (7) calendar days from the date of this notice will result in formal escalation, including a complaint through the appropriate consumer channels, regulatory escalation, and the publication of all evidence and correspondence on consumer platforms.

❗ OUTSTANDING ISSUES TO BE RESOLVED
1. Missing and Incorrect Items

The following materials are missing or incorrect and must be provided without charge, in accordance with the fitter’s list and Wickes’ duty to complete the quoted kitchen:

3 x plinths (midnight)

1 x 300 d/L door (midnight)

1 x 600 h/L door (midnight)

1 x 290 x 600 bridge door (midnight)

1 x pair of stays for bridge unit

1 x 500 d/L door (bone)

1 x 1025 x 600 door (midnight)

4 x 152mm jointing plates

1 x brass tap (232774 – wrong colour supplied)

1 x 2000 x 900 wood worktop

1 x 1500 x wood worktop
These are the items notified directly by the fitter. All trades on my side have attended on time to avoid delaying Wickes.

2. Design & Sizing Failures

The breakfast bar as designed does not allow seating, making it unfit for purpose.

The splashback does not fit the chimney, and the extractor does not fit in the chimney housing.

I was originally advised that Wickes would provide the splashback but that I would need to pay the fitter. I will not be paying for a fitting caused by Wickes’ own measurement and design errors.

3. Delay & Customer Service Failures

The fitter started one week late, and a 2-week installation has now entered week 4.

Repeated attempts to contact Wickes have been ignored or deflected.

At this price point, it is wholly unacceptable to leave a customer chasing resolutions for basic errors.

📅 Wickes – You Have 7 Days

Please respond in writing confirming:

Full supply of missing/incorrect parts

Rectification of design faults at no cost to me

Completion timetable

Failure to do so will trigger escalation without further notice.

👉 To Anyone Considering Wickes

If you want a kitchen that looks right, fits correctly, and doesn’t require you to fight for weeks to get basic mistakes corrected — think very carefully before spending your money here.

Arrived for our bathroom design appointment for 17.30, 15 minutes early. We waited half hour with nobody about so went looking for a member of staff to be told that the person we had an appointment with phoned in sick today. That can't be helped but no body text or emailed to let us know so we had a completely wasted journey. A bit of courtesy we be appreciated, especially when you're about to spend thousands of pounds on a new bathroom.

Avoid
How long would you be happy to wait for failures to be corrected ? 8 weeks and counting without solution is outrageous!
Updating and reposting this review.
Still waiting , someone did leave me a message and an email on 3rd October which I replied to on the same day . NO response again !!!
Show room can’t help it all has to go through customer service

I am still waiting for someone to contact me properly with some answers. Not off to a good start .I was told 2wks from ordering to delivery it was 6 . Bad design, things missing , things don't fit. Not the fitters fault.
Delivered 20th August it should all have been sorted weeks ago.
Wrong things ordered. Inside colours, WRONG! WRONG! There is a list !!!!
It's been a month now since complaining. They were supposed to be looking into it . Still can't use my oven.
Assurances every week ..once I've called them. Shouldn’t have to chase . They are happy with my money and I don’t have what I paid for .
Appalling customer service is adding to the list . Given the run around . Email today finally … told me to go back to Chelmsford showroom where I ordered it from . The whole point of going to customer service is because I couldn’t resolve it in store !
I wish l'd never used them . AVOID AVOID

What a surprise I’m still waiting for some communication . Went back into the store on Monday was assured things would be dealt with . Still waiting ……. This is now 5 wks since complaints got escalated……..

And still waiting 6weeks plus now …..
Beyond the realms of what’s acceptable

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Reply from Wickes
22 Sep 2025
Hi Caroline, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH

Had a kitchen consultation as we wanted a new kitchen couldn’t get a booking in our home town so drove out around 30-40 min To Chelmsford. The guy we see was straight on to telling us we wouldn’t get a price today as is only a 1hr booking fair enough I guess so he took all our details including kitchen dimensions and a copy of a sketch witch highlighted unit sizes as we wanted a like for like kitchen just all new he said he would get it done and email it across. I sent him an email 4days later to ask how things was going and no reply. We contacted him by phone two days later and he said sorry I didn’t reply to your email it’s been hectic here and you will have the quote by end of day today or tomorrow that was 3 days ago and still no response. If this is the quality of service when I’m trying to purchase a kitchen I’d hate to imagine what if there was a problem later on down the line we have emailed to say we will not be pursuing it and are looking else where and guess what no response.

I went to Wickes in Chelmsford had an appointment with Anthony Marshall, he designed my kitchen followed by a home visit to check measurements etc, the delivery was good, no damage or missing parts, I changed something very last minute Anthony was extremely helpful and understood my reasons, overall an excellent experience, Anthony was very professional and I would not hesitate to recommend him, I am over the moon with my new kitchen

Excellent support - Alex was very helpful

Dan, Ellie and Neil was very helpful and help me find what I was looking for and helped me with my tradecard

I order a new kitchen from wicks at Chelmsford Essex and dealing with a member off the kitchen team made it so much easier from start to finish Tony come and measured the kitchen and it all fit perfectly it’s a amazing finish well done Chelmsford wicks kitchen team

I highly recommend Wickes for a kitchen design! We dealt with Anthony Marshall, who was beyond professional and had an amazing attention to detail. His knowledge of what Wickes was able to offer really helped with planning the perfect design for our kitchen. He came to our house to measure up and perfectly fitted what we wanted in the space available. We then went to the store, where he showed us the showroom, so we could confirm the finer details and see it all come together. THANK YOU SO MUCH FOR CREATING THE PERFECT KITCHEN!

Keeley was amazing in advising me on my new bathroom design and couldn’t really do enough in helping me plan and visualise what it would look like.
She did several plans and was very patient in explaining and checking stuff for me.
She even came in on her day off for me, so I could order it all with her, a really nice person.
A real credit to Wickes and they are lucky to have you Keeley, great customer service unfortunately is a rare thing these days but you have it in abundance.
Thank you

We recently purchased our new kitchen and was very impressed with the kitchen designer Neil.
He was professional, friendly and extremely informative. He planned and listened to all our requirements, offering tips and advice.
We would definitely recommend him.

I can’t recommend Wickes design and installation services enough, Tony Fehily Design Consultant - Chelmsford and the team were professional and very helpful in making my desired bathroom real ! They tweaked the design to meet my mobility needs but kept the design aligned to my optional ask. They were honest in the turn around times and supported me through the process. Great team to work with - please give them a go is my advice

Tony Marshall at Wickes Chelmsford provided exceptional service. He followed our project all the way through from the planning stage with an excellent key for detail through to arranging small amendments and changes we wanted late on and during installation. He was always contactable and attentive to any questions we had. We are extremely pleased with our kitchen and would recommend Tony to anyone.

We have recently bought a kitchen and bathroom from Wickes and the service has been excellent. The whole team including manager Mark have been very helpful from the start. We would especially like thank Tony for his expertise. He is a very experienced planner and was incredibly helpful throughout the whole process.
Thank you!

We visited Chelmsford Wickes store for an initial review of their fitted kitchens and was met by kitchen designer and salesman Anthony Marshall. A subsequent home visit was arranged for a survey. Anthony’s proposed design was exactly what we wanted and a good price was agreed and order placed. Wickes Fitter Christian has been superb and done a first class job with the install finding solutions to various problems as they arose, he clearly takes pride in his work. The icing on the cake is the quartz worktops which have been installed superbly. We would definitely recommend Wickes 100% based on our experience.

Great service and lovely staff

I had my kitchen designed by Tony Marshall. He was knowledgeable, courteous and extremely thorough in his approach (even the fitters were impressed) and very patient with me while choosing work surfaces/handles/tiles/flooring etc when I changed my mind numerous times!
I had a few issues with the order, needed to change the hob/cooker hood combination, but everything was sorted promptly by the team in store.
I also used Wickes recommended fitters who were also courteous, clean and accommodating for changes and additions.
I have previously had a bathroom installed by Wickes and this was also a good experience which prompted me to return for the kitchen.

Didn't know which paint was best for new plaster .Tina gave great advice .
I definitely would have made a choice .
Spencer on the tills was really helpful taking my shopping to the car .
Very friendly helpfulstore would highly recommend .

Anthony Marshall was excellent, he supported to design my kitchen and listened to what I wanted. He made the process of installation with great communication re delivery through to completion.
The installation was done by Jason who again listened to what I wanted and ensured that the kitchen was completed within the timeframe set.
I would recommend Anthony and Jason. Thankyou for your support and expertise.