Wickes - Exeter Reviews 102

Laurence Kneale was our kitchen designer & he was excellent. He listened to what we wanted but also made good suggestions to improve our plan. Laurence was approachable, friendly, knowledgeable & at no time were we pressurised by any 'hard sales', (which was a relief after other company kitchen design meetings!). And other store staff were also helpful with any questions we had.

I ordered deck boards for click and collect. On arrival I realised I’d ordered the wrong size, Sophie was really helpful and quickly swapped them over. No fuss, really efficient, a credit to the store and Wickes customer service

ordered some decking for next day delivery, courier service sent text with time, timeframe been and gone contacted wickes who said it hadn't been collected earliest delivery next was another 2 days away. Asked why when i could order online again and it says next day delivery was told they cut off deliveries for next day at 3pm- their websites states 6pm! also had previous orders from them ordered past 3 and they've come next day. wont be ordering again from them why state next day delivery if its not going to come until 4 days later

Visited Wickes on Bank Holiday Monday and was really impressed with the experience. Even though the store was busy, the staff stayed friendly, patient, and very helpful throughout. Sophie, I think she was called, helped me find everything I needed on my list and made the whole shopping trip much easier.
The store was well organised, shelves were fully stocked, and prices were reasonable. The lady who served me at the till wearing a pink hi-vis was also very friendly and funny, which made the visit even more enjoyable. Checkout was smooth despite the holiday rush, and the customer service really stood out. A really positive visit overall — I’ll definitely be returning for future DIY projects.

Not impressed as I phoned them up as I was looking for kitchen top or the best shelving and wanting a piece 165.5 or 167 cm x 50 x 4 cm thick cut size now I’ve been told that they do the Service and the lady on the phone told me they don’t and I should go and shop elsewhere and that’s for laminate waterproof type stuff you know

Sophie was extremely helpful with my purchase today, kind and professional customer service.

I had a great experience speaking with Sharon over the phone. She was extremely helpful, professional, and knowledgeable when providing information regarding deliveries for one of my customers. Sharon took the time to answer all of my questions clearly and made the whole process much easier. She is also very friendly and welcoming in person, which makes every interaction a pleasure. The other staff in store are also always helpful, polite, and provide excellent customer service. Very much appreciated.

I had a really positive experience at Wickes Exeter thanks to Sophie. She was incredibly helpful, patient, and took the time to answer all my questions without making me feel rushed. Her friendly attitude and excellent customer service made my visit much easier and more enjoyable. A real credit to the store — thank you, Sophie! I can’t wait to come back again.

Very good customer service and knowledgeable staff... reasonable prices with great products.

Went in today to purchase some plants. Ruby on the tills was absolutely fantastic and helpful we managed to find out when the next delivery was. I also witnessed her serving another customer who also complimented her.

Unfortunately, having had an initial good service on sale the parts of the order then did not turn up. I called the store and was assured they would call customer service and call me back. I explained it was urgent as I had the builders needing to put in the drains. I did not get the call back. I went to the store found the part and requested I pick up the part and do not deliver the missing part. This was not possible in store even though I brought the product in store I waited and waited for the staff to call customer service. And resolve the issue. Sharon the manager was incredibly poor solving a very simple problem. She claimed collecting and cancelling the order from the warehouse was not an option she knew about. Management is about solution finding . The constant blaming of company procedures in front of a customer is very poor. When I explain this she got offended. The experience was over half an hour and even when the solution I offered was excepted by the customer service the manger appear unwilling to implement it. I. The end I had to explicitly ask whether I was waiting endlessly for internal process to work and was it necessary given it had been agreed that there was availability for me to pick up the part. It created a distrust for the process and resorted in me not placing a 2k Oder that I was going to do. Reliabity is everything and I dislike staff complaining about company processes in front of me I suggests difficulties in company culture.

Tom/Thomas Kirby,

Was fantastic really helped to support us with the design of our kitchen. Nothing was to much for him he went above and beyond with his service. Very patient with me and my changes. I’m so happy with the service he provided us though out the whole process. Thank you Rachael 😊

Had a great experience with our solar panels design and installation. Becky-Anne Williams from Exeter was excellent in working out what was needed and designing the set up.
Scaffolding up and installers were out within a couple of weeks and it was done. Working great. I didn’t need to lift a finger.
Brilliant and a great price. Many thanks.

Fairly decent prices with a trade account. But the delivery service from Exeter is absolutely awful. I've had many deliveries over the past 18 months and multiple have been poor. You book and pay for a slot, but they sometimes don't turn up, or there's often items missing that the delivery driver won't or can't sort. No proactive help so then you're forced into customer services. And there are sometimes no redelivery slots available for them to correct their errors until days later. Most recent experience was yesterday when they forgot to put items on the van and several phone calls later the next delivery slot was in two or three days' time. No offer of delivery cost refund either. Overall, I'd recommend looking elsewhere as it's clearly a recurring issue. For a 'Trade' account it means jobs have to be delayed.

Great customer service from Sophie helping me locate a parcel left in the wrong place by the courier. Issue sorted within a couple hours.

Sophie was a fantastic help this morning went out of her way

We are currently planning a new kitchen and from our initial visit to Wickes we were very impressed with Becky-Ann Williams. We made a Design appointment and within minutes of booking the appointment, Becky-Ann had emailed us requesting key information to assist her in the planning process. When we arrived for the appointment again we were impressed by the work already undertaken. Becky-Ann is extremely professional,knowledgable, and honest.She really made the whole process easy and whilst we thought we had a good idea of what we wanted, Becky-Ann was able to advise and recommend options to make our choices work even better. We are delighted with the plan and really looking forward to getting the kitchen fitted in the next few months. Thank you Becky-Ann you really are a credit to Wickes and we look forward to speaking to you again.

From the minute we walked into the store to look at kitchens to the completed installation, the whole experience was excellent. Lora from the design team was most helpful. When there was a minor problem with the flooring we chose, Lora sorted a replacement to be delivered in time for the installation team to complete the work within the agreed time. Would highly recommend Wickes in Exeter and especially Lora from the kitchen design team.

Becky-Anne the kitchen designer was just fantastic! She designed and helped us get the look and functionality we wanted.
She helped decode the various oven designs and their functions.
Very happy with the design process and can’t wait to have our new kitchen in April !