Wickes - Exeter Reviews 

169
TrustScore 4.5 out of 5

4.7

Eagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

What a visit to this store. I've been in a couple of times. Today I came to the store to get a few bits and couldn't find the garden bits I needed and a staff member helped me but the thing I enjoyed... See more

Company replied

Rated 5 out of 5 stars

Always use the Exeter store for my DIY needs, friendly welcoming staff, knowledgeable and helpful. Easy to use for click and collect and no hassle returns. Customer service second to none.

Company replied

Rated 5 out of 5 stars

WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... See more

Company replied

Rated 5 out of 5 stars

Was concisely advised by Sophie about the availability of ventilation products. Then, assisted by one of her colleagues, she came to my rescue when I left some M12 threaded bars by accident in the t... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Exeter

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, United Kingdom

  • +441392605500

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(169)

14,346 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Even though we hadn’t made an appointment at Wickes Becky very kindly managed to see us later that day. She was extremely courteous and friendly and came up with an excellent solution for our proposed breakfast bar. We would have no hesitation in recommending her to our colleagues and friends

28 March 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Beckianne of the Exeter Wickes

Beckianne of the Exeter Wickes, is a wonderful designer. She is friendly and she listens to the requests of the customer. I cannot speak highly enough of her.

25 March 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Elizabeth We are so happy to hear that you had a positive experience with Beckianne. We appreciate your kind words and will share your feedback with her. We strive to provide excellent customer service and are glad you found Beckianne to be helpful and friendly. - SF

Rated 5 out of 5 stars

New Wickes Kitchen.We recently had a new WICKES Kitchen…

We recently had a new WICKES Kitchen installed.LEE ANGEL WAS AN AMAZING FITTER.He did an Excellent and Thorough job.He tidied up at the end of each day.We Highly Recommend LEE.MANY THANKS. THANKS ALSO TO BECKY-ANNE WHO PRODUCED A DELIGHTFUL DESIGN.

3 March 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Jane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Absolutely amazing work

Absolutely amazing work. Laurence created a wonderful design in store. The delivery guys couldn’t have been more pleasant and helpful. Our fitter Lee has been outstanding. His attention to detail even on areas that won’t be visible demonstrates that he is a true Craftsman. Can’t recommend Wickes highly enough.

15 March 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Joanne, thanks for your wonderful feedback, and I'm glad that Laurence was amazing throughout the design and that Lee has been incredible also. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Kitchen purchase

The adviser Thomas Kirby was most helpful. He listened to our requests and he tailored the kitchen units to what could have been a tricky plan. I would highly recommend Tom

14 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Andrew, thanks for your five-star feedback, and I'm glad you enjoyed the service from Thomas throughout your kitchen design experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

kitchen from Wickes…

After purchasing a kitchen from Wickes we would like to provide a review of our buying experience. We started our kitchen journey, looking online and then visiting various kitchen providers, the last provider being Wickes. We made an appointment to meet with a consultant planner Laurence Kneale. Laurence couldn’t have been more helpful, after we agreed on the colour and style he set about draft planning using a vague plan we supplied. He soon established a workable design, and after another visit and a few tweets we have a complete and final solution. We would like to add that the buying experience was painless, professional and what seems like a reasonable final price. We would certainly recommend both the kitchen and designer
For quality and expertise.

4 March 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Bruce, thanks for your five-star review, and I'm delighted that Laurence in our Exeter store was first class throughout your kitchen design experience, it makes us proud you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

All good so far

All good so far. Tom Kirby was a sympathetic and professional
ear to my design ideas and though we had to take out some of the more luxurious aspects of the final plan I am very pleased with how it looks and eager to see it in place.

18 February 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Devon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tom in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Designed by Becky Anne and fitted by Emil

Had our kitchen designed by Becky Anne and fitted by Emil last friday and the result is absolutely fabulous - the colours of the units and worktops go together so well and the fitting of all the units and ideas that came from both Becky Anne and Emil were very well thought out. We could not have had a better result no mater where we would have gone!!

20 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Michael, Thank you for your kind words. We're thrilled to hear that you are happy with your new kitchen. It sounds like Becky Anne and Emil did a fantastic job designing and fitting your kitchen, and we're so glad you're enjoying the results. - SF

Rated 1 out of 5 stars

NO FRidge no help from Wicks

Fridge due to be delivered Friday last by Yodel, no fridge Friday or Saturday no help from Wicks or Yodel tracking. Spoilt food as well. I wish I had brought from a reliable source

14 February 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Mike,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the delivery service. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Rated 5 out of 5 stars

Extremely Happy. Having decided to treat myself to a new…

Having decided to treat myself to a new kitchen I decided upon Wickes in Exeter. I was met by Beckyanne who guided me through the choices available to me. Beckyanne knows her kitchens! Once the purchase had taken place I was allocated with a Customer Service called Alastair to address any issues or concerns and were dealt with quick and efficiently.My choice was made which was Chester Cloudy Blue units. I was allocated a fitter called Lee Angel who arranged a start date. Lee removed my old units and fitted my new units very efficiently. Each day especially in the early days when Lee was removing my old kitchen Lee tidied up and apart from not having a kitchen you wouldn’t know he had been, he was very tidy and thorough. Even neighbours and passers by commented on how tidy a worker he was. I would definitely recommend Wickes, Beckyanne and Lee. I have a beautifully fitted new kitchen and I am extremely happy with it.

20 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Diane, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Beckyanne and how pleased you are with the service they provide. We do greatly appreciate this feedback and hope that you enjoy your new space.- FB

Rated 5 out of 5 stars

Wickes Kitchen and Bathroom Installation

I ordered a kitchen and bathroom from the Wickes store in Exeter as part of a wider home improvement project. The installation has just been completed and we couldn’t be happier with the result. The designer Becky-Anne was fabulous - skilfully blending our ideas with her design suggestions. We also received great support from Kerensa in the store and Yvonne in the customer service team who co ordinated the (many) deliveries! The project was installed by the Wickes Installations team. The fitters Emil and Alex have been amazing. The level of care that they take over their work is truly remarkable and on top of that they are wonderful people to have in your home.

In summary a great experience from start to finish.

19 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Tim, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Our new kitchen has just been fitted…

Our new kitchen has just been fitted and the whole process from Wickes has been faultless, many thanks to Laurence Kneale from Exeter store, excellent to deal with someone who is experienced, friendly and knows his job, great communication from Wickes, our allocated fitters were amazing and the kitchen build and quality is first class, very happy customer, thanks

28 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Margaret, thanks for your five-star review, and I'm glad that Laurence in our Exeter store was super helpful throughout kitchen design, Enjoy your new space! - Dylan

Rated 1 out of 5 stars

Poor delivery service

Ordered some plywood to be delivered.. Said delivery time, between 10am-3pm..planned my day to wait in for delivery... Got to 3.30, I called them to be told my items hadn't even been loaded on to the van yet.. I understand there are staff shortages, but an email/message wouldn't go amiss.. When items finally turned up it was dark, the delivery driver just wanted to leave it all outside.. I asked how he thought I was going to get it indoors by myself, he said he'd had a busy day.. Not a great service.. Definitely won't be ordering from them again for delivery, will take my custom elsewhere

7 February 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Tracey,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Rated 5 out of 5 stars

Fabulous Kitchen Designer - Becky

Becky Williams was a pleasure to deal with all the way through my kitchen design process. Her professionalism and knowledge truly demonstrated her many years with Wickes as a designer (decades). She always responded promptly to my queries and her knowledge about Wickes range of kitchens and the appliances was brilliant and extremely helpful. I ask a great many questions and I had very specific requirements. Becky made sure I fully understood the pros and cons of my choices and where she thought it helpful, did not hesitate to suggest great alternative solutions.
I would have chosen Wickes as my supplier as price, design and service were great – but they did not do the plain white Shaker style door that I had set my heart on. Although I was very tempted by and impressed by the new acrylic Esker door.

20 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Sally, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I have just ordered our new kitchen at…

I have just ordered our new kitchen at the Exeter branch of Wickes. Beckyanne was really helpful in the design of the kitchen and showed us all the options available in the appliances and offered some excellent advice. She was brilliant and I feel in very safe hands now!

30 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi Elaine, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

perfect fit

Becky Anne was really helpful with ideas, advice and product knowledge. It was also a relaxing atmosphere and we were never under pressure to commit

15 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Alex, thank you for your five-star review, and I'm glad you enjoyed the service from Becky Anne in our Exeter store! - DB

Rated 5 out of 5 stars

Great deals and great staff

Great prices and the staff were absolutely brilliant. Would definitely recommend.

28 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Leighton, thanks for your five-star review, and I'm glad you enjoyed the service in our Exeter store! - Dylan

Rated 5 out of 5 stars

Leaking tap.

I needed a tap in a hurry and was given assistance by a helpful gentleman named Sean. The tap was a Kubic mono basin mixer and feels really nice quality and I’m very happy with it.

29 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey Kerensa, thanks for your five-star review, and I'm glad you enjoyed the service from Sean in our Exeter store! - Dylan

Rated 5 out of 5 stars

Amazing kitchen installation

Whole process from the lead consultation in store with Kerenza to the visit by Becky -Anne (designer) , Yvonne ( delivery liaison),& the installation team provided by Wickes we now have an amazing kitchen - the design created on paper is now installed & finished .The whole installation process was amazing ! Well done everyone.

19 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey there, thanks for your positive feedback and I'm glad that the entire process from design to installation went well and it makes us proud Becky Anne and Yoanne we're super helpful throughout the project. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Beckyanne was so helpful when we…

Beckyanne was so helpful when we ordered our kitchen. She designed it just as we imagined and couldn’t have asked for better customer service.

27 January 2025
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hey there, thanks for your positive feedback and I'm glad that Beckyanne was super helpful throughout your kitchen design, enjoy your new space! - Dylan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look