Wickes - Exeter Reviews 

169
TrustScore 4.5 out of 5

4.7

Eagle Way, Sowton Industrial Estate, Exeter Devon, EX2 7HY, GB


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Rated 5 out of 5 stars

What a visit to this store. I've been in a couple of times. Today I came to the store to get a few bits and couldn't find the garden bits I needed and a staff member helped me but the thing I enjoyed... See more

Company replied

Rated 5 out of 5 stars

Always use the Exeter store for my DIY needs, friendly welcoming staff, knowledgeable and helpful. Easy to use for click and collect and no hassle returns. Customer service second to none.

Company replied

Rated 5 out of 5 stars

WET ROOM ANYONE?? This company helped my client choose the WetRoom of her dreams after previously being let down by another plumber. My client over ordered and Sophie I think her name was, managed to... See more

Company replied

Rated 5 out of 5 stars

Was concisely advised by Sophie about the availability of ventilation products. Then, assisted by one of her colleagues, she came to my rescue when I left some M12 threaded bars by accident in the t... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Exeter

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Eagle Way, Sowton Industrial Estate, Exeter, Devon, EX2 7HY, United Kingdom

  • +441392605500

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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4.7

All reviews

(169)

14,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very friendly staff, nothing was to much trouble. Will definitely visit again.

-MJW

1 February 2025
Unprompted review
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Reply from Wickes - Exeter

Hello Mary-Jane, thanks for your wonderful feedback, and I'm glad you enjoyed the service in our Exeter store! - Dylan

Rated 5 out of 5 stars

We were looking for a bathroom

We were looking for a bathroom, en suite and down stairs toilet when we met Becky Ann from the Wickes store in Exeter. Becky Ann was incredibly knowledgeable in the design and functionality of all three rooms. She was happy to listen to what we wanted whilst advising us in the process.
Becky Ann's knowledge and helpful approach led us to purchasing a kitchen from Wickes as well.
Becky Ann talked us through not only the aesthetics but again, the functionality, whilst making the most of all available space in quite a small kitchen.
I could not recommend Becky Ann highly enough as a designer, even down to the paints and wallpaper!
Thank you.

6 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sandy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Becky Anne and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I have a second home in Devon so…

I have a second home in Devon so frequently visit Wickes Exeter for my DIY needs. Loving my new dark green chimney breast. Want to thank Kerensa, Martha Lora and Becky-Anne for helping me choose the colours. A delightful bunch of ladies in the home design team there.

25 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Felicity, thanks for taking the time to share this feedback, we are pleased to hear that the team in Devon always look after you, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Purchase of new kitchen

BECKY-ANNE WAS EXTREMELY. PROFESSIONAL AND KNOWLEDGEABLE.BECKY WAS COURTEOUS AND GUIDED US THROUGH THE WHOLE DESIGN PROCESS.WICKES ARE MOST LUCKY TO HAVE BECKY ANN ON BOARD !!

13 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sara, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Becky-Ann in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Wickes Dream team!

I regularly use Wickes for all my business needs. Ollie the store manager is a friendly face and Becky-Anne creates the most beautiful designs for my customers.

25 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Emil, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ollie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Went into the store and a lovely young…

Went into the store and a lovely young lady lady helped me find the items that I needed. Couldn’t have been more helpful. A star.

17 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Vicky, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wonderful Service

Had a consultation appointment at Wickes in Exeter, worked with a lovely lady named Lora who could not have been more attentive. She really took the time to understand my needs and created a wonderful design. Great service!

14 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lora in our store and that they provided you with useful advice. -AH

Rated 1 out of 5 stars

I just went into Wicks again to try to…

I just went into Wicks again to try to sort out the problem with the show. This problem has cost me loads of money to try to put right. They installed the most rubbish extractor fan attached to an old sewer pipe which caused water to pour through the ceiling. The Fan was wired dangerously. Water poured in down stairs an has rotted the upstairs floor. The shower do has never shut properly. I have just been in the store and the manager has fobbed me off with an email. Please never let this company install anything in your house.

7 January 2025
Unprompted review
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Reply from Wickes - Exeter

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Tom Kirby was a really good guide and listened to our requirements

Tom was friendly, informative and responsive to our bathroom with shower requirements, he was able to guide towards a great looking and affordable result. I highly recommend Tom and the Wickes Exeter set up

14 December 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Brain, we really appreciate you taking the time to leave such a positive review. It's wonderful to hear Tom was so helpful and the service was top-notch. - SW

Rated 5 out of 5 stars

I'm getting a fab new kitchen

I've just had a kitchen designed by BeckyAnne. The whole experience was totally enjoyable. Her knowledge and expertise put me at ease making the process easy to do. The three dimensional design package bought the ideas to life and her advice and style tips turned my concept into a reality. Thank you, looking forward to the installation

26 November 2024
Unprompted review
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Reply from Wickes - Exeter

Hi, Let. Thank you for taking the time to share your experience with us. I'm really happy to see that your design consultant, BeckyAnne, was knowledgeable, providing an enjoyable design experience. Please do keep us updated on your installation. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Staff are great

Needed various bits of metal bar and bolts to repair a custom mouse cage, ordered via click and collect on a Sunday. Rebecca phoned promptly when some of the parts weren't available and was incredibly helpful and patient about changing items on my order, so I ended up with substitute parts that worked better for intended purpose. Staff have been consistently helpful and friendly on all my previous visits, too - and as a trans wheelchair user that means a lot - thanks folks!

10 November 2024
Unprompted review
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Reply from Wickes - Exeter

Hey Austen, thanks for your wonderful feedback, and I'm delighted that Rebecca was able to help you in our Exeter store! - Dylan

Rated 5 out of 5 stars

THE BEST DIY EXPERIENCE I HAVE EVER HAD

WOW! What an absolute star Becky-Anne is! After looking elsewhere we tried Wickes everyday kitchen service. I can honestly say that it was the best DIY experience i have ever encountered. Not only was the range great and suitable for all budgets but the customer service, advice and professionalism of Becky-Anne was off the chart! She was helpful from the first email to the end of the appointment, nothing was too much trouble. I could take my dog with me. She understood the special requirements due to medical issues and made suggestions that suited those needs. We now have ordered our dream kitchen, perfectly suited to our specific needs, within our restricted budget and delivery time is really reasonable too. Even booking the delivery was swift and the on line staff were really helpful. I really cannot compliment everyone enough. Thank you so much!!!

23 October 2024
Unprompted review
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Reply from Wickes - Exeter

Hi, Hamilton. Thank you for taking the time to share your review with us. I'm delighted to see that your design consultant, Becky-Anne, provided excellent customer service, going above and beyond to make sure you got a kitchen that suited all your needs and requirements. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great advice on the design of our kitchen

We are on delighted with the kitchen Becky Anne designed for us. Our extension was a self build and to be honest we thought we knew what we wanted. We took our design to Becky Anne and the builds she made were spot on. Like having an island. We are fortunate to have a big space but it was part of an open zone and at the time we couldn’t visualise an island and were quite adamant we didn’t want one: but we are so pleased that Becky Anne persuaded us otherwise. The kitchen has a natural flow for people to move around in.
Another great piece of advice was that due to budget we didn’t go with a hot tap straight away but Becky Anne advised us if we wanted to do one in the future then we couldn’t have the sink made from the same composite as the benches. We have since installed one haven’t looked back so very pleased we took her advice on that too. The composite work bench is fabulous. So easy to keep clean and remove stains. They also left a bit so that if we did have an accident and damage it they can repair it.
Big thanks to Becky Anne. We also got her to design our utility and downstairs showroom which is in progress.

15 July 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Naomi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Becky Anne and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

I discussed anew bathroom with…

I discussed anew bathroom with Beckyanne. She was superb. Utterly across the brief with accurate and quick numbers, arithmetic and I formation at her fingertips. Facedwith an overwhelming number of options, choices, figures and decisions I felt I was in very safe, caring and experienced hands Beckyanne made great suggetions, and her eyefortge overall design was very good. She was very tactfully able to rein in some of my ridiculous fancies, but also encouraged me to get the bathroom I want. I can't wait for it to be installed. Then I will challenge her with my ideas for a teeny tiny kitchen. I hope thejnstallers are as good. Thanks Becyanne.

29 September 2024
Unprompted review
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Reply from Wickes - Exeter

Hey there, thanks for your amazing review, and I'm so delighted to learn that Beckyanne was superb throughout your bathroom design, and I'm sure it's going to look amazing when installed, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Exeter Wickes Kitchen Design

Thank you so much to Becky-Anne Williams at Exeter Wickes for my beautiful & perfect kitchen design - for me it is by far the most exciting part of the whole project. The more I think about my new kitchen the more I just can't wait and the more I am in love with the colour, the lighting and the beer fridge and everything! I think sometimes we're destined to cross paths with people we need and being overwhelmed, we couldn't have asked for anyone better. She co-ordinated it all - kitchen colour, appliances, wall tiles, worktop and lighting,

6 September 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Jo, thanks for taking the time to share this feedback, we are pleased to hear that Becky done a great job with your new Kitchen and that you love the final design, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Delighted with new bath and shower rooms

Having these two rooms installed has made our house feel brighter, more spacious and elegant, and above all, complete. We would like to thank Lawrence for translating our preferences into a practical design and Lee, who remained endlessly cheerful, helpful and tidy throughout the process, for installing both rooms. We could not be more delighted !

24 August 2024
Unprompted review
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Reply from Wickes - Exeter

Hi, Janice. Thank you for taking the time to share your review with us. I'm really happy to see that you are delighted with your installation and design. I'm also pleased to see that both, Lawrence and Lee provided great service during your design and installation process. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Professional, knowledgeable, friendly service

Very professional, knowledgeable and friendly service from Becky-Anne. Honest advice and guidance with choosing and designing a kitchen that met our needs, whilst remained in keeping with the age and style of the property. Great quality kitchens, usually a deal or discount available. This is our third kitchen from Wickes, and we have shopped around but always end up coming back to Wickes and Becky-Anne.

23 August 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Lee,

Thanks for taking the time to reach out and provide us with your feedback on this kitchen order, im glad to learn that Becky-Anne was able to provide you with a friendly and professional service whilst listening to your need with the age and style of the kitchen and designing the kitchen you wanted to have. - SF

Rated 4 out of 5 stars

Good shop

I was shopping in the Exeter branch and the shop looked really good. The kitchen displays were helpful in helping me decide what type to go for. Staff were nice

19 August 2024
Unprompted review
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Reply from Wickes - Exeter

Hi Ben, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Bathroom design

Bathroom design

Becky-Anne Williams made it very quick an easy

Very experienced which made the process very painless

Competitive Price also

Credit available

24 July 2024
Unprompted review
Wickes - Exeter logo

Reply from Wickes - Exeter

Hi There, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Becky-Anne, was able to provide an excellent service ensuring your bathroom project was straightforward. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

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