Wickes - Halifax Reviews 

126
•
TrustScore 4.5 out of 5

4.5

Wade Street, Halifax West Yorkshire, HX1 1SN, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I came into store to buy some tiles. I was greeted by Isabel. She saw me struggling carrying the tiles into the trolley and came to offer sone help. She then offered to have them delivered to my home... See more

Company replied

Rated 5 out of 5 stars

Had a number of items to order and wasn’t really sure which were the right products but the member of staff Jasim helped me a great deal and went through my list explaining each item and ordering it f... See more

Company replied

Rated 5 out of 5 stars

We had a Wickes kitchen a few years ago but decided to shop around to see if we could get what we wanted for a good price We went to two other kitchen suppliers but Wickes quality and price c... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking A 8 unit kitchen was told don’t bother coming to an appointment if not willing to spend £9,000 upwards I was like that’s crazy I thought you were affordable - no we have hug... See more

Company replied


Company details

  1. Hardware Shop
  2. also in
  3. Bathroom Supply Shop
  4. Kitchen supply shop
  5. Solar Energy Company

About Wickes - Halifax

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Wade Street, Halifax, West Yorkshire, HX1 1SN, United Kingdom

  • +441422330170

4.5

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(126)

14,656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Jasmin helped me find my goods , took them to my car and loaded up the heavy cement bag.

13 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hey, thanks for sharing your amazing review, and I'm glad that Jasmin was able to help you out in our Halifax store! - Dylan

Rated 5 out of 5 stars

Excellent customer service on the shop…

Excellent customer service by jasim on the shop floor would recommend coming back to wickes

8 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

We're happy to hear that you received excellent service! Thank you for your recommendation; we appreciate your feedback and look forward to your next visit. -AK

Rated 5 out of 5 stars

Amazing customer support - Jasim

Jasim provided amazing customer support and was very friendly and polite. This was my first time in Wickes, and so he was good help and located what I wanted very quickly. I struggle with walking and Jasim was kind enough to hold the box for me to the counter. I would happily recommend this place to friends and family.

7 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, Sidra. Thank you for taking the time to share your review with us. We're happy to see that, Jasim, was friendly and polite, providing amazing customer service during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Good service

Jack was very helpful, he arranged a delivery for us made the process very easy. Thanks very much

4 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, Joy. Thank you for taking the time to share your review with us, We are happy to see that, Jack, was able to help arrange your delivery for you. Thank you again for your kind words. - Scott H

Rated 5 out of 5 stars

Great staff

Great staff, incredibly helpful and everything i needed under one roof. Would definetly recommend

5 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hey Joe, thank you for your five-star review, and I'm delighted that you had a good time in our Halifax store! - Dylan

Rated 5 out of 5 stars

Super helpful and fast service

Super helpful with a community request. Great communication, helpful staff and fist class service. Recommended for any jobs you have going on.

4 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hey Andy, thanks for your positive feedback, and I'm glad you enjoyed the service in our Halifax store1 - Dylan

Rated 5 out of 5 stars

Worker - STAN at Halifax store

Visited looking for a door of an unusual width. STAN at the Halifax store could not have been more helpful. Helped me locate the correct door online, along with accessories I needed like hinges and handles and popped an online order through for me for next day delivery.

1 October 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hey Sarah, thanks for your five-star review, and I'm delighted that Stan was super helpful throughout your visit to our Halifax store! - Dylan

Rated 5 out of 5 stars

Lifestyle kitchen

I recently bought a lifestyle kitchen from Wickes, from the start of the journey to delivery and replacement of one part Tahir the designer was so helpful and made sure everything went smoothly. We are extremely happy with our finished product. Thank you Tahir and the rest of the team

19 August 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, Mr Empson. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Tahir, provided great customer service and made sure everything went smoothly. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Very attentive customer service

We were the first customers to need the store's new custom paint colour mixer. Vicky and the rest of the team were great, very patient with us, and made us the exact thing we were after

26 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

We appreciate you taking the time to leave us this review. We're happy to hear that the team were patient and helpful while using the new custom paint mixer.
- PP

Rated 5 out of 5 stars

Trademan using this store...always…

Trademan using this store...always helpful if can't find item especially Yasim who goes above and beyond to help..

25 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

We're happy to hear that you find our team helpful, especially when you can't find an item. We appreciate your positive feedback and are glad you enjoyed your experience.
- PP

Rated 5 out of 5 stars

The last time visited the Wickes store…

The last time visited the Wickes store in Halifax I was served by a gentleman by the name of jasim the young man was very helpful with my inquiry. Nothing was too much trouble for him a big thanks to jasim.

4 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, Bilal. Thank you for taking the time to share your review with us. I'm really pleased to see that, Jasim, provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great Customer Service From Vicki

Great Customer Service From Vicki! A Credit To The Company! Helped Amazingly With A Interior Door Purchase When It Was 10 Minutes Before Closing.

13 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, Hafeez. Thank you for taking the time to share your review with us. I'm glad Vicki was able to help you with your purchase. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Halifax - Great staff

Halifax

Nice friendly store - staff always helpful

13 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

We appreciate you taking the time to share your positive experience. We're so glad our staff are helpful and friendly! -AK

Rated 5 out of 5 stars

Very helpful staff and the store…

Very helpful staff and the store always has everything I need.
Wickes is better than its well known competiter..

11 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi Scott,

We appreciate your feedback! We're happy to hear that our staff are helpful and that our store has everything you need.

-Ellysse

Rated 5 out of 5 stars

Good customer service

Good customer service by Jack.

6 September 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Thanks for taking the time to leave your review. Great to hear that you were pleased with jack's customer service.
- PP

Rated 5 out of 5 stars

I’ve been a Wickes customer for 30…

I’ve been a Wickes customer for 30 years and Halifax is the best store for customer service and friendliness . Jasim was very helpful today. Michael , the manager is a gentleman , Sarah is a great help and very knowledgeable and Wasim always goes out of his way to be helpful .

26 August 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi John, thank you for taking the time to leave a review. I'm really pleased to hear that we have had you as a loyal customer for 30 years. We appreciate your comments regarding the staff members in store and are happy to hear that they provide great customer service and are friendly. -LG

Rated 1 out of 5 stars

Rude , uncooperative , unprofessional assistant . Bought a trolly load of things for a…

Bought a trolly load of things for a job used my trade card - no prob .
Needed to order some timber to be delivered, another female staff member had to deal with the order .
Could not get the timber code up on line said it did not exist , walked her down to the display stand where she acknowledged I was correct .
Back at the till she asked for my email address , showed her my account on my phone with full details including email .
Not good enough , I had to read it out to her she said .
Did not have my reading glasses with me so was struggling to read it .
She told me to come back with my glasses ?
Left the store and went to Naylor Myers’s where I have an account - no problems there.
You lost over a £ 150 worth of my trade today and any further orders in future thanks to your uncooperative , unprofessional rude assistant . Halifax branch .

26 August 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi, thank you for taking the time to leave a review. I'm really sorry to hear that you had a negative experience in our Halifax store. This is not the level of service that we expect our customers to receive. I've sent you a request for more information. If you could reply I'd be happy to look into this for you. -LG

Rated 5 out of 5 stars

Jasim at Halifax was great

Jasim at Halifax was great. Really helpful. Thanks :)

25 August 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jasim in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

We had to order the items we wanted…

We had to order the items we wanted instore, as we had a gift card. Sam placed the order for us, double checking everything. She was very friendly and helpful, the order was delivered today with everything there.

It would be useful to be able to use a gift card online too.

16 August 2025
Unprompted review
Wickes - Halifax logo

Reply from Wickes - Halifax

Hi Gemma, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sam in our store and that they provided you with useful advice. -AH

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look