I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none Sh... See more
Company replied
Location
Switch locationVulcan Road, Unit E, Lichfield Retail Park, Lichfield West Midlands, WS13 6GB, GB
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See what reviewers are saying
After several weeks of getting nowhere with customer services over damaged tins of paint ordered over the internet, a wonderful lady called bev at the Lichfield branch saved the day. It's always bette... See more
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Absolutely dreadful company we wanted to return an item over 30 days so called the head office who advised we call the Lichfield branch, we did and spoke to the manager who was so high and mighty he s... See more
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Excellent experience at wickes in Lichfield. Julie Evans went above and beyond to get the best kitchen design at the best price for my new house and captured perfectly the kitchen I wanted. Thankyou s... See more
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Company details
About Wickes - Lichfield
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Vulcan Road, Unit E, Lichfield Retail Park, Lichfield, West Midlands, WS13 6GB, United Kingdom
- +441543516900
4.7
Excellent
120 reviews
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Reply from Wickes - Lichfield
Hi Chris, Thanks for taking the time leaving your review. We're happy to hear that Bev was very helpful on your visit to your local Wickes store. Thanks again for the kind feedback. -JL
Finding assistant Jenny
Finding assistant Jenny, who knowledgeably helped me out with sorting a product that was only part stocked in store and a product that I needed delivering that was in store. Both were then ordered together for delivery for me tomorrow (next day). It was a very satisfying store visit, knowing my needs were met and delivery sorted out effortlessly by Jenny.
15 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Judith, Thank you for your five-star review we are delighted to hear that our colleague Jenny in our Lichfield store was so helpful in sourcing you the products that you required. We appreciate your business.
Julie has been fantastic from start to…
Julie has been fantastic from start to finish designing us our dream kitchen. We would 100% recommend Julie to anybody wanting a kitchen or bathroom. Thank you so much x
15 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Maria,
We appreciate you taking the time to share your review. We're so glad to hear that Julie helped you design your dream kitchen. Thank you for your recommendation! -Ellysse
I mostly use click and collect
I mostly use click and collect, and it’s faultless. 10-15 mins after ordering, and I get a text to say it’s ready for collection. Staff are very friendly and helpful.
14 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Martin, we're happy to hear that our click and collect service is faultless for you. It's great to know you receive your order quickly and that our staff are friendly and helpful. Thanks for the positive feedback. -LG
Perfect planning
Julie was super helpful when designing our kitchen. She was thorough and took all of our needs into consideration to create the perfect use of the space we had.
13 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Amy, Thanks for taking the time leaving your review. We're happy to hear that Julie was able to help you with your kitchen design and took all your needs into consideration during the process. Thanks again for the kind feedback. -JL
Thanks to Andy
A little bit confusion over where all the items to collect were but Andy brought the visit back up to a 5. Helped with 15 sheets of plasterboard and was very much appreciated.
11 April 2026
Unprompted review
Reply from Wickes - Lichfield
We appreciate your feedback. We will review the clarity of our item collection process. We are happy that Andy was able to help! -AK
Kitchen Design
Came to see Julie Evan’s to help us start planning our kitchen and she was so helpful and welcoming and really! thank you! :)
10 April 2026
Unprompted review
Reply from Wickes - Lichfield
We appreciate you taking the time to leave your review. We're so happy to hear that you found your experience with Julie Evan's to be helpful and welcoming! -AK
wonderful service
wonderful service and help from Lynne Smith over the past few weeks , advising and generally helping my wife and i when we recently upgraded our kitchen, Thank you for everything Lynne, Top marks from both of us,,,
9 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi John,
We appreciate you sharing your feedback. We're happy to hear that you received wonderful service and help from Lynne while upgrading your kitchen. Thank you for your top marks! -Ellysse
Kitchen Replacement
Julie Evans was incredible. So knowledgeable and understanding, helped guide us through the process with an open mind. Really settled our nerves and reassured us we had made the right choice.
3 April 2026
Unprompted review
Reply from Wickes - Lichfield
We appreciate you sharing your experience. We're happy to hear that you found Julie Evans to be knowledgeable and understanding, and that they helped reassure you. -AK
Super service from Bev
2x large tins of paint we wanted not on shelf. Needed them urgently as booked time off to decorate. Bev on Customer Services (Lichfield), was really friendly and helpful and searched the stockroom high and low!! And found just 3x of them! Super chuffed. Great service.
3 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Nicola, We're happy to hear that Bev was able to find the paint you needed! We appreciate you taking the time to share your positive experience with us. - Sean
Poor service
I was at the cashiers till to pay for a 50 litre bag of compost. It was so heavy and my back is in pain that I would pay first then pick it up out side where it is stored with my car being next to it. The CASHIRE REFUSED TO ACCEPT MY PAYMENT AND SAID i MUST GO OUTSIDE AND BRING IT IN. I informed her that I could not pick it up as it was heavy, my health was poor and I asked can I move it to my car which was parked next to it outside. She replied no and she said she would not accommodate me as I was only one customer including no Wicks employee will assist. This was a little rude of her. I then said I will not buy it and walked out of the store. The store was in Lichfield.
2 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Mark, We regret to hear about the difficulty you experienced when purchasing compost. We're sorry our service didn't meet your needs and that you felt the interaction was impolite. We have requested further information for this to be looked into. Thank you for your feedback. - Sean
Always a great experience in wickes…
Always a great experience in wickes lichfield, customer service is top notch lovely friendly people and top banter from bev as always. 10/10 service
2 April 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Wr, We appreciate you taking the time to leave us this great review. We're happy to hear that you consistently have a great experience with our friendly team! - Sean
Julie was very helpful and clear about…
Julie was very helpful and clear about my options for my bathroom design and I'm very happy with the products I decided on.
13 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi, Thanks for taking the time to leave your review. We're happy to hear that you had a positive experience and that Julie was helpful and clear about the options you could have with your bathroom. Thanks again for the kind feedback. -JL
Reply from Wickes - Lichfield
Hi, Craig. Thank you for taking the time to share your review with us. We're really pleased to see you found our team to be really helpful and knowledgeable. Thank you again for your kind feedback. - Scott H
Excellent support and personal service…
Excellent support and personal service with modification required to power tool.
19 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi MS,
We're happy to hear that you received excellent support during your visit. Thank you for taking the time to share your experience with us. -Ellysse
Change of mind.
I decided to alter my original order when in Store. Jenny was patient, helpful and courteous. I came away a very happy customer. Thank you Jenny.
16 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi J, Thanks for taking the time to share your feedback with us. It is wonderful to hear that Jenny was able to help you out and provide excellent customer service! -SM
Andy from the Lichfield brand helped us…
Andy from the Lichfield brand helped us select items to gravel our drive. It was really helpful and it looks great
14 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Ed, It is great to hear that Andy was able to help you find the items you needed. Thank you for taking the time to share your feedback with us. -SM
I am a regular user of this store…
I am a regular user of this store because of the excellent customer service provided by Bev. I would give 6 stars if possible.
13 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi, Jake. Thank you for taking the time to share your review with us. We're so happy to hear that you consistently have such positive experiences in our store. We appreciate your acknowledgment of our team's service. Thank you again for your kind feedback. - Scott H
Reply from Wickes - Lichfield
Hi R Walker, We appreciate you taking the time to leave us such positive feedback; we are so glad to hear that you found Bev's help brilliant. -LC
Kitchens
We have used Lynne in the kitchen department 3 times and she's always been helpful . Had some great discount to and nothing is to much trouble 🥳🥳. Highly recommend .
5 March 2026
Unprompted review
Reply from Wickes - Lichfield
Hi David,
It's great to hear that Lynne has consistently provided helpful service and that you've benefited from good discounts. We appreciate your kind words and recommendation. -Ellysse
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