I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none Sh... See more
Company replied
Vulcan Road, Unit E, Lichfield Retail Park, Lichfield West Midlands, WS13 6GB, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none Sh... See more
Company replied
After several weeks of getting nowhere with customer services over damaged tins of paint ordered over the internet, a wonderful lady called bev at the Lichfield branch saved the day. It's always bette... See more
Company replied
Absolutely dreadful company we wanted to return an item over 30 days so called the head office who advised we call the Lichfield branch, we did and spoke to the manager who was so high and mighty he s... See more
Company replied
Excellent experience at wickes in Lichfield. Julie Evans went above and beyond to get the best kitchen design at the best price for my new house and captured perfectly the kitchen I wanted. Thankyou s... See more
Company replied
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Vulcan Road, Unit E, Lichfield Retail Park, Lichfield, West Midlands, WS13 6GB, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality kitchen and mine was a budget Lifestyle kitchen. Great service and aftercare too. Julie Evan’s was my designer. Nothing was too much trouble for her, I could phone, email or pop in any time and she always made time for me and quickly sorted out any concerns and requests. The whole process was a real pleasure, relaxed and efficient, thank you Julie! I highly recommend a Wickes kitchen especially with Julie as your designer.

Reply from Wickes - Lichfield
What a great experience. We have never had a new kitchen and found the professionalism and knowledge of Lynne Smith second to none.
She explained everything and prompted us to look at things we had never thought about.

Reply from Wickes - Lichfield
Even though I shopped at a busy time I had help from Andy to put heavy items in my car. Friendly and helpful staff, tidy store, happy shopper.

Reply from Wickes - Lichfield
We have great pleasure in trying our best to make the staff smile as we are in almost every day in wickes lichfield. Staff are very friendly especially Beverley Anne she deserves a pay rise. We love you our B x

Reply from Wickes - Lichfield
I visit my local Wickes on the daily due to my business, I’ve always found the members of staff polite cheerful and always happy to assist or help me with any queries I may have, top customer service.

Reply from Wickes - Lichfield
Great choice of materials and friendly staff,
especially Bev who is more than willing to help.
She has also informed me of store offers/discounts.

Reply from Wickes - Lichfield
Jenny extremely helpful. Helped with ordering wall units and enabling me to collect, working around holiday dates.
Good listener and engaged, later advising on tiles. Straightforward stuff maybe, but I’m no professional, so appreciate her care. Thanks

Reply from Wickes - Lichfield
Submitted an application to the Wickes community support projects. The process was straightforward and Beverley and those at the Lichfield branch were most obliging. On behalf of our school I can only thank them for their generosity as the resources will really help develop the schools growing Forest school site.

Reply from Wickes - Lichfield
Great customer service when buying a kitchen from Lynne Smith at Lichfield branch.

Reply from Wickes - Lichfield
We had a home measure and in store design appointment with Julie Evans at Lichfield. This is the first kitchen we’ve bought ourselves and Julie couldn’t have made the process any smoother for us. She showed us many different options of cabinet, work surface and appliance and worked towards our budget whilst ensuring our needs and wants were met. Julie is a true professional and a lovely woman whose dedication and commitment to customer service shouldn’t go unnoticed - so thankyou!

Reply from Wickes - Lichfield
To date an excellent experience with Wickes. Lynne was a big help designing our bathroom and had some fabulous ideas. Design, ordering and paying all went smoothly. Just hope the delivery and installation goes as smoothly and the end result is what we hoped for.

Reply from Wickes - Lichfield
Julie Evans from the Lichfield store was amazing. Her expert advice and experience supported myself and partner in designing our new kitchen. Julie answered all our questions and made suitable amendments when needed. She made our experience at Wickes one to remember. Thank you for all your help Julie.

Reply from Wickes - Lichfield
Jenny was a super help to us in store today and made the experience much easier. Thank you!

Reply from Wickes - Lichfield
Helpful advice and a no pressure approach to our initial enquires into the options for a new kitchen. The all in price made it far easier to budget and removed the need to find our own fitters. Lynne Smith was very helpful and patient with our fine tuning of our requirements.

Reply from Wickes - Lichfield
Excellent start to finish. Lynne smith from Lichfield branch was a plesure to deal with. Always listened and helped all the way through the design. Installation team amazing too with a very high standard of work and no issues at all. Would 100% recomend.

Reply from Wickes - Lichfield
Without this lady I wouldn’t be writing this , she helped me so much in the shop
And was very patient with me and helped me set up the app ! 👏 Thank you so much Megan

Reply from Wickes - Lichfield
Me and my partner managed to get a same day appointment on Saturday at very short notice at the lichfield store, after we realised IKEA was not for us! Our helping hand was lynne, absolute goddess! We gave the plans, dimensions and colour scheme, even on her new software she was so helpful, attention to detail was beyond perfect and after 2 hours we clicked the button to purchase our new kitchen! Can't thank lynne enough, she knew what she was on about, she put us at ease with sticking points, and was lovely to our slightly impatient children, as let's face it, in kids eyes, designing kitchens on a Saturday afternoon was not on their priority list! Thank you so much lynne!

Reply from Wickes - Lichfield
Jenny was so helpful. From our initial enquiry over the phone to speaking to her inshore, she provided good old fashioned customer service! We wanted some bags of top soil and she even helped load them on to the trolley and into our car. Well done Jenny, we'll visit Wickes Lichfield again.

Reply from Wickes - Lichfield
A fantastic service from Julie Evans at the Lichfield store. Julie designed a kitchen for me. She understood the objectives of my kitchen refurb. and designed it accordingly. I found her advice to be very practical and valuable and I felt confident to trust in her judgement. Furthermore, she provided really useful perspective on other aspects of my house refurb. project. Julie was a pleasure to work with and I am very grateful for the input she has provided.

Reply from Wickes - Lichfield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.