Wickes - Maidstone Reviews 

229
TrustScore 5 out of 5

4.8

St Peters Street, Maidstone Kent, ME16 0SN, GB


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Rated 5 out of 5 stars

Abbie was our kitchen designer and she was great - very knowledgeable and quick to respond. She was patient whilst we went back and forth and offered ideas if we were stuck. We're very happy with our... See more

Company replied

Rated 5 out of 5 stars

Wasn sure exactly what i needed and wasn't sure about the price which I mentioned at the till. Jim, serving me, ran me through all my options, offered some further advice which led to me selecting a... See more

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Rated 5 out of 5 stars

I phoned Wickes Maidstone to request a home visit for my elderly parents as they wanted to update their bathroom. I arranged for Abbie to visit us after explaining a bit about their accessibility need... See more

Company replied

Rated 4 out of 5 stars

Matt the sales and design expert at maidstone wickes was 100 percent on the ball. From start to finish he was helpful , polite and knew his stuff. Matt made the whole process of finding , designing an... See more

Company replied


Company details

  1. Hardware Shop
  2. Bathroom Supply Shop
  3. Kitchen supply shop
  4. Solar Energy Company

About Wickes - Maidstone

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • St Peters Street, Maidstone, Kent, ME16 0SN, United Kingdom

  • +441622690346

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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4.8

All reviews

(229)

14,293 reviews in the last 12 months

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Rated 5 out of 5 stars

A big thank you to Samuel from Wickes…

A big thank you to Samuel from Wickes in Maidstone for being so helpful in arranging a number of items that they’ve kindly donated to us as part of our community project. 🌳

This generous support will make a real difference to our outdoor learning programme and will directly benefit our students. We’re incredibly grateful for your time, support, and commitment to the community—thank you again!

18 March 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Clare. Thanks for taking the time leaving your review. We are happy to hear that Samuel and the Maidstone branch was able to donate a number of items for your project making a difference to help the students learn new skills. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Wanted to purchase a New Kitchen and…

Wanted to purchase a New Kitchen and had the pleasure of dealing with Richard who came out and designed a kitchen within my budget. Communication was excellent and answered all the questions I had, I would certainly want him to design any future projects for me in the future and I will ask for him personally

10 March 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Ian, Thanks for taking the time leaving your review. We're happy to hear that you had a positive experience with our designer, who created a kitchen design that met your budget and was able to answer any questions you had. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Got our kitchen and bathroom

Got our kitchen and bathroom, Richard sorted everything and was very helpful can’t thank him enough

12 March 2026
Unprompted review
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Reply from Wickes - Maidstone

Hi Thomas, we're so happy to hear that everything was sorted for your kitchen and bathroom. We appreciate your kind words and, thank you for your feedback. -LG

Rated 5 out of 5 stars

Very helpful

Jim on checkout was very helpful with my purchase.
A very cheerful and competent man who made shopping there a pleasure.

10 March 2026
Unprompted review
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Reply from Wickes - Maidstone

Hi Richard,

We appreciate you taking the time to share your experience. We are happy to hear that Jim was helpful and made your shopping a pleasure. - Ellysse

Rated 5 out of 5 stars

Jim at Wickes Maidstone very helpful…

Jim at Wickes Maidstone very helpful and friendly. Good experience

9 March 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Neill,

We're delighted to hear that you had a good experience in-store. It's great to know Jim was very helpful and friendly. We appreciate your feedback. -Ellysse

Rated 5 out of 5 stars

Really useful Community Programme

We were given a £100 donation from the Wickes Community Programme to help us re-roof the equipment shed where our Scout Group keeps all our supplies staff were super helpful in Maidstone making sure we got all the right materials

1 August 2025
Unprompted review
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Reply from Wickes - Maidstone

We're happy to hear that the donation from the Community Programme helped your Scout Group re-roof the equipment shed. We're also glad our staff in Maidstone were so helpful in providing the right materials. Thank you for your positive feedback!- PP

Rated 4 out of 5 stars

Matt the sales and design expert at…

Matt the sales and design expert at maidstone wickes was 100 percent on the ball. From start to finish he was helpful , polite and knew his stuff. Matt made the whole process of finding , designing and purchasing a bathroom an absolute delight. Highly recommend seeing him for your next home improvement project.

10 December 2025
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Mr A. P,

We're happy to hear that Matt was helpful, polite, and knowledgeable. It's great to know the process of finding, designing, and purchasing a bathroom was a delight. Thank you for your feedback and recommendation. -Ellysse

Rated 5 out of 5 stars

Excellent support and service from…

Excellent support and service from Andreea Toma on the design team on a long timescale project - she kept focus and attention throughout the project and provided updates. Really appreciate the extra mile(s) she has gone to provide a great customer experience.

2 March 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Tom,

We appreciate you sharing your experience. We're thrilled to hear that Andreea provided excellent support and service throughout your project. Thank you for your feedback! -Ellysse

Rated 5 out of 5 stars

Richard has been great throughout the…

Richard has been great throughout the whole process. He really cares about the kitchen design and only wants what he thinks is best for you. We’ve been back and forth many times and have felt supported and happy each time. Thoroughly recommend Richard.

27 February 2026
Unprompted review
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Reply from Wickes - Maidstone

Hi Jess.

We appreciate you sharing your feedback. We're happy to hear that you felt supported throughout your kitchen design process, and that our team member cared about your needs.- PP

Rated 5 out of 5 stars

Great kitchen designer

I would like to thank Matt Nowotny at the Maidstone branch for designing my dream kitchen. Matt listened to my requests and took away what I was asking and produced the design. I could finally visualise what my new kitchen would look like! Nothing was ever too much trouble as I had plenty of questions, queries etc however Matt always responded! Matt is friendly, approachable and a great designer who I would highly recommend! Thanks again for making my dream of 20 years of waiting finally come true! I absolutely love my new Sofia range kitchen!

6 September 2025
Unprompted review
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Reply from Wickes - Maidstone

Hi Consumer, We appreciate you sharing your experience at our Maidstone branch. We're happy to hear that our team member listened to your requests and designed your dream kitchen, helping you visualize the final result. It's great to know they were friendly, approachable, and responsive to your questions. Thank you for your positive feedback. - Sean

Rated 1 out of 5 stars

bathroom design appointment let down

I had a bathroom design appointment, which the consultant told me at the beginning wasn’t long enough, and it wasn’t.
He said he would finish the design and quote that day, in between other appointments and then email it to me. A week later I’ve received nothing other than a follow up email asking me to leave this review.
I had a told him that we wanted to get things finalised quickly and wanted high end products. So even more puzzling that he did not come back to me.
Needless to say we are placing our order with another company

14 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hello Debbie, thanks for your valuable feedback and I'm really sorry to hear about your design experience in our Maidstone store. I will ensure to feed this back so we can improve on this going forward. - Dylan

Rated 5 out of 5 stars

Wonderful service give by Jim

Wonderful service give by Jim. Happy birthday.

18 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Andy, we're happy you enjoyed the wonderful service. We appreciate you taking the time to share your positive experience with us. -LG

Rated 5 out of 5 stars

Great customer service

I came into this store to return some unneeded, excess materials that I'd purchased at another branch. This turned out to be rather complicated but Jim was very patient and helpful and was ultimately able to process the refund for me.

18 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

We're happy to hear that Jim was helpful in resolving the complexities of your return. Thank you for sharing your positive experience and for your patience. -AK

Rated 5 out of 5 stars

Maidstone Invaluable help from JIM

Maidstone - St Peter’s Street
Due to mobility issues, we needed assistance with a pre reserved Order.

JIM saw that my Wife would have struggled with the goods and offered to help.

He brought it to our vehicle and ensured that all was loaded and secure before us leaving.

We cannot rate his Costume Service highly enough.

He is a credit to your Company

Well done and thank you

16 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Martin,

We're happy to hear that you received wonderful assistance with your order. It's great to know that Jim went above and beyond to help. We appreciate you sharing your positive experience! -Ellysse

Rated 5 out of 5 stars

Thanks Jim

Excellent service and professional advice.
Thanks Frank

2 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Mr Scott, Thank you for taking the time to share your experience with us, we appreciate all feedback! -SM

Rated 5 out of 5 stars

Jim helped me out with my time in…

Jim helped me out with my time in store, absolute legend. Couldn't have done more to help me

2 February 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Tom, Thank you for your five-star review which highlighted how extremely helpful you found our colleague Jim at our Maidstone store. Many Thanks - DG

Rated 5 out of 5 stars

My thanks to Jim

My thanks to Jim, very helpful.

28 January 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi Zac, thank you for telling us about your visit to our Maidstone store and in particular how helpful you found our colleague Jim. Many thanks for taking the time to leave us a five-star review.-DG

Rated 5 out of 5 stars

Jim was an excellent ambassador for…

Jim was an excellent ambassador for Wickes Maidstone and really looked after us.

19 January 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

Hi, Chris. Thank you for taking the time to share your review with us. We appreciate you taking the time to share your experience. We're happy to hear that you received excellent service during your visit. Thanks again for your valuable feedback. - Scott H

Rated 4 out of 5 stars

Great service

I was looking to redo my bathroom and didn't know where to begin. Richard the Design Consultant was patient, listened, very helpful, finding answers to our concerns, professional, knowledgeable and did everything to help us find a positive solution.

18 January 2026
Unprompted review
Wickes - Maidstone logo

Reply from Wickes - Maidstone

We're happy to hear that Richard was helpful during your bathroom renovation. We appreciate you taking the time to share your positive experience. -AK

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