We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old propert... See more
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Location
Switch locationPark Road, Unit A Park Road Retail Park, Pontefract West Yorkshire, WF8 4PR, GB
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See what reviewers are saying
Deb was amazing with us yesterday. We shop at wickes Pontefract regularly, we are self employed and Deb helped us activate a trades card. Each time we go in to store Deb is always smiling always g... See more
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I have been to Wicks at Pontefract several times this past week and the service was excellent. Deb at the tills is always chatty and helped me find what I was looking for. She even saved me some money... See more
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Deb was unbelievably helpful and welcoming! Helped us with everything we needed
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Company details
About Wickes - Pontefract
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Park Road, Unit A Park Road Retail Park, Pontefract, West Yorkshire, WF8 4PR, United Kingdom
- +441977602902
4.6
Excellent
123 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No one turned up for a home visit
No one turned up for a home visit. I left work early to get home in time.
26 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Rachel, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this visit. This is not the level of service we try to deliver here at Wickes. - AH
Great variety of stock
Great variety of stock, quick at check out and helpful staff, special mention for Deb who helped me out today with her extensive knowledge and bubbly personality she somewhat brightend up my day, cheers deb
24 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Martyn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH
5 Months without hob or sink.
Bought bespoke kitchen from them(dry fit) last year it should have been finished end of September the fitter was skilless resulting in it not been finished and numerous parts need replacing we are cooking on a camping stove and washing up in the bathroom and have been for the best part of 5 months, great product shocking after sales.
21 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Wayne, thanks for your valuable feedback, and I'm deeply sorry to hear about your kitchen experience in our Pontefract store, if you can please reply back to the private message I've sent you on trustpilot we can look into this further for you. - Dylan
Great friendly staff
Went into store yesterday 18th feb to buy some screws and paint and was served by Deb what a pleasant, friendly and super helpful person she was. We will happily return for that kind of great service
Zac
18 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Had a great experience at Pontefract…
Had a great experience at Pontefract branch , special mention to Deb who set up my trade account . Thank you
17 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Mr Stuart, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great Store
Great Store, i was helped and served by Deb wich is lovely,even if my english is not very good she was patient professional and educated and helped me with enthusiasm and always smiling
18 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Mike, thanks for your five-star review, and I'm glad you enjoyed the service from Deb in our Pontefract store! - Dylan
Looked after us and signed us up for a…
Looked after us and signed us up for a card
16 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Reece, thanks for your five-star feedback, and I'm glad you enjoyed your visit to our Pontefract store! - Dylan
I use the Pontefract Wickes on a…
I use the Pontefract Wickes on a regular basis and whenever I'm served by Deb she is always very helpful and greets me with a smile.
10 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hey Richard, thanks for your five-star review, and I'm glad you enjoyed the service from Deb in our Pontefract store. - Dylan
Not in stock
Need wood, Look online,check location , pontefract, stock, all there, drive to said shop, not in stock..staff doesnt really bother,and tries selling me indoor timber,instead of outer ,diffrent size n length .thankyou,waste of an hour
8 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Dave,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Brandon at Pontefract store was very…
Brandon at Pontefract store was very helpful and attentive new exactly what he was doing really pleased with his attitude
6 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Brandon in our store and that they provided you with useful advice. -AH
Buying paint in Ponte
Popped into Pontefract branch of Wickes on Sunday for some paint.
Although I chose the colour I wanted. I needed help buying the right type (apparently you need special paint for bathrooms. . . I know it's obvious when you think about it!).
A nice lady called Deb was very helpful ensuring I bought the right paint for the job.
2 February 2025
Unprompted review
Reply from Wickes - Pontefract
Hey there, thanks for your positive review, and I'm glad you enjoyed the service from Deb in our Pontefract store! - Dylan
Called in today excellent service by…
Called in today excellent service by Deb very friendly and extremely helpful
14 January 2025
Unprompted review
Reply from Wickes - Pontefract
Hi Ian , We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH
Outstanding customer service
Outstanding customer service - Deb who was serving me went above and beyond to help me find what I needed! Fantastic employee for Wickes!
30 December 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Ryan, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Reply from Wickes - Pontefract
Hi, JW Electrical. Thank you for taking the time to share your review with us. We really appreciate your valuable feedback. - Scott H
Absolute star!
Was having a very bad day and had to get some diy items from Wickes. After I had selected the items and took them to the till I realised to my horror that my wallet was at home 15miles away. Deb was very, very patient and tried showing me how to use my phone to pay but it wouldnt work. Deb then offered to pay for the items if I could transfer the money to her via the banking app. Deb is an absolute diamond and a credit to your company. I cannot praise Deb enough.
25 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Mick, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The exceptional customer service
The exceptional customer service, coupled with the delightful assistance of Deb at the till, made my shopping experience truly memorable.
25 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Bradley, thanks for taking the time to share this feedback, we are pleased to hear that you receive exceptional service from Deb, we appreciate you taking the time to let us know. RD
Great service as always!
22 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Dale, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Lauren and everyone at wickes branch in…
Lauren and everyone at wickes branch in Pontefract were very helpful
23 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Graham, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Lauren and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Debs
Called into my local store to pick a few bits up, lady called debs served me and was very helpfull and went above and behond....thanks debs, be back soon
17 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Michael, thanks for taking the time to share this feedback, we are pleased to hear that Debs went above and beyond for you, we appreciate you taking the time to let us know. RD
A lady call deb from the Pontefract…
A lady call deb from the Pontefract store is a true credit to your company she was beyond helpful and really went above and beyond thanks deb
12 November 2024
Unprompted review
Reply from Wickes - Pontefract
Hi Shaun, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Deb and how pleased you are with services they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
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