Loved it, great to have a team member that you could approach, get a spin of a wheel for a voucher then a bit of guidance on what's around, what options there are. Did get me in store to wonder around... See more
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See what reviewers are saying
From a basic enquiry about having our bathroom changed, we've had a great experience, Deepak was friendly, understanding and patient with us as we made our choices and added his expertise in guiding u... See more
Company replied
The store has loads of displays that give you great ideas of what you want your kitchen and bathroom to look like. The staff are friendly and on hand to help. Our design consultant Deepak was amazing.... See more
Company replied
Avoid at all costs! - taken 6 months and still no quote with a design which makes any sense. incorrect info and offers given, delayed and then cancelled visits, poor in-store design info and depite tr... See more
Company replied
Company details
About Wickes - Stirchley
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
1 Ash Tree Road, Stirchley, West Midlands, B30 2BJ, United Kingdom
- +441214598908
4.7
Excellent
248 reviews
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Help from Shelley
I brought a kitchen at Wickes (Stirchley) Shelley helped me find everything I was looking for as I had the measurements but was unsure.
The loveliest lady you could meet, she was very polite and professional.
I couldn’t fault anything, the shop was tidy and shelves were fully stocked. I was also greeted in by the person at the doors and by other staff.
10 February 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Rose, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Staff are so helpful everythink you…
Staff are so helpful everythink you need in one place . Highly recommend .
9 February 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Dean, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Best wickes store around
Best wickes store around , staff always really helpful 👍
4 February 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Very helpful experience today in…Wickes
Very helpful experience today in Stirchley Wickes from Shelley!
I was struggling to find one or two items she asked me if I was ok and helped out.
Thank you
28 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH
Great experience
I visited the store on 27 January for some information on flooring. Shelley was very helpful, informative, and friendly. Will be visiting the store again.
I even had help loading the car from a lovely lad but didn't catch his name.
27 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hey Tracey, thanks for your five-star review, and I'm glad that you enjoyed the service from Shelley in our Stirchley store! - Dylan
Served by Shelley
Served by Shelley, fantastic service with a smile. Extremely helpful with what I needed and helped me find exactly what I needed and gave me great information. Went this evening and she was brilliant
27 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Grace, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Best service in a long time from…
Best service in a long time from Shelley
The lovely lady who helped me today really made my mind up on the tiles I have purchased. She loaded them into my car for my aswell, top customer service and credit to the stirchley store
26 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Jay, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH
Really happy with my service and…
Really happy with my service and stirchley branch today Shelley was really helpful with picking my paint. Really please with the match
26 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Carole, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH
Shelley is ace
Shelley was very lovely and friendly and gave great tips and advice.
12 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Cheryl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH
Always find the staff very helpful and…
Always find the staff very helpful and professional. There is always someone available to help
19 November 2024
Unprompted review
Reply from Wickes - Stirchley
Hi Claire, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Reply from Wickes - Stirchley
Hi Simon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH
Reply from Wickes - Stirchley
Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelly in our store and that they provided you with useful advice. -AH
Very good customer service ,Shelley is…
Very good customer service ,Shelley is very knowledge about the products and always ready to help , I've renovated my house last month and she gave a lot of tips and direct me to the best materials!
She was very friendly and helpful to me , I can't thank her enough!!
28 December 2024
Unprompted review
Reply from Wickes - Stirchley
Hi Helena, thanks for taking the time to share thus feedback, we are pleased to hear that Shelley was very friendly and knowledgeable, we appreciate you taking the time to let us know. RD
Great service as usual from Shelley
Great service as usual from Shelley. Always got a smile on her face. Enjoy going in there always tidy and clean
17 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Stewart, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shelley in our store and that they provided you with useful advice. -AH
Staff was kind and helpful helped me…
Staff was kind and helpful helped me with everything I needed really happy with the service
15 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Chloe, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Good customer service
Good customer service and deal with your orders fast love using the stirchley branch
15 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Daniel, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Always excellent customer service
Always excellent customer service. Staff are knowledgeable about the products and always happy to give advice.
15 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Mark, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I went to buy Dulux paint
I went to buy Dulux paint. I wanted the bathroom paint in white and pretty pink. They didn’t have pretty pink so they said they could mix it for me. I asked as it is part of the colour range for the bathroom paint if I could bring it back and the assistant said yes. But after they had done the paint I said again about being able to bring it back and another assistant said no you can’t. Obviously I wasn’t happy and then spoke to I presume the manager who said yes that was the policy, that is you can’t bring it back even though it is advertised as a colour that is part of the bathroom range. I said well I might as well and go buy it from somewhere that has it pre mixed so I can take it back if it is not needed. The manager said just take one then and come back and get the other one if you need it.
There had obviously been a miscommunication and I thought that was a very reasonable solution to the problem and I thanked the manager.
However if, because it has been mixed in store and not pre mixed by Dulux , does that mean the colour will not necessarily be the same? I think you should take it up with Dulux because if the colour that has been advertised is not available the option of mixing it should not be offered if you can’t bring it back and also puts a doubt in my mind about whether it’s going to be the same colour as advertised.
Also this paint is £35 for 2.5 litres so obviously I don’t want to be stuck with a tin I don’t need.
I don’t think it looks like Dulux is backing the colours mixed in the store. Or if it simply to do with the labelling then Dulux should provide the appropriate tins for colours from the ranges they offer so they can go back on the shelf. There were other pre mixed tins on the shelf just not the colour I wanted even though it is part of the bathroom range.
So not happy with Dulux but happy with Wickes.
5 January 2025
Unprompted review
Reply from Wickes - Stirchley
Hi Angielala,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you have received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Great customer service by Shelly
Great customer service by Shelly. Helped me ordering a delivery of fence panel to my home. Made my day !
9 December 2024
Unprompted review
Reply from Wickes - Stirchley
Hi William, thanks for taking the time to share this feedback, we are pleased to hear that Shelly provided you with great customer service. We appreciate you taking the time to let us know. RD
Sarah was fantastic
Sarah was fantastic, nothing was too much work for her. Made my day!!
25 November 2024
Unprompted review
Reply from Wickes - Stirchley
Hi Alex, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Sarah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
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