Wickes - Stirchley Reviews 

Fantastic staff, warm and welcoming

Thanks Shelly
Always very helpful and good knowledge

Very good customer service ,Shelley is very knowledge about the products and always ready to help , I've renovated my house last month and she gave a lot of tips and direct me to the best materials!
She was very friendly and helpful to me , I can't thank her enough!!

Great service as usual from Shelley. Always got a smile on her face. Enjoy going in there always tidy and clean

Staff was kind and helpful helped me with everything I needed really happy with the service

Good customer service and deal with your orders fast love using the stirchley branch

Always excellent customer service. Staff are knowledgeable about the products and always happy to give advice.

I went to buy Dulux paint. I wanted the bathroom paint in white and pretty pink. They didn’t have pretty pink so they said they could mix it for me. I asked as it is part of the colour range for the bathroom paint if I could bring it back and the assistant said yes. But after they had done the paint I said again about being able to bring it back and another assistant said no you can’t. Obviously I wasn’t happy and then spoke to I presume the manager who said yes that was the policy, that is you can’t bring it back even though it is advertised as a colour that is part of the bathroom range. I said well I might as well and go buy it from somewhere that has it pre mixed so I can take it back if it is not needed. The manager said just take one then and come back and get the other one if you need it.
There had obviously been a miscommunication and I thought that was a very reasonable solution to the problem and I thanked the manager.
However if, because it has been mixed in store and not pre mixed by Dulux , does that mean the colour will not necessarily be the same? I think you should take it up with Dulux because if the colour that has been advertised is not available the option of mixing it should not be offered if you can’t bring it back and also puts a doubt in my mind about whether it’s going to be the same colour as advertised.
Also this paint is £35 for 2.5 litres so obviously I don’t want to be stuck with a tin I don’t need.
I don’t think it looks like Dulux is backing the colours mixed in the store. Or if it simply to do with the labelling then Dulux should provide the appropriate tins for colours from the ranges they offer so they can go back on the shelf. There were other pre mixed tins on the shelf just not the colour I wanted even though it is part of the bathroom range.
So not happy with Dulux but happy with Wickes.

Great customer service by Shelly. Helped me ordering a delivery of fence panel to my home. Made my day !

Sarah was fantastic, nothing was too much work for her. Made my day!!

I was planning a big repair work in my bathroom and was looking for many necessary instruments and materials (wall and floor tiles, plasterboards, primers, adhesives, suitable tools for this kind of work, etc) at Wickers, which is located on 1Ash Tree Rd, Birmingham.
B30 2BJ. I wanted to buy the most of the necessary stuff in one shop and I wrongly chose this Wickes. Why wrongly? Because working on my long list of necessary goods, which I was going to buy at Wickes, I exceeded the parking time on 13 minutes what resulted in £100 punishment.
Needless to say that I will not go to this shop any more.
Thank you, Wickes for being so much "considerate" to your clients.

The person who first came out to measure was the designer, Julie Lovell. She listened to what we wanted and sent us two designs on what she thought we would like. With just had a few tweaks and we had our new kitchen.

We got some very cheerful and persistent help from the staff in finding some dryzone injection tubes that were in the special storage area. Disaster averted, thank you

Visited this store Thursday 3rd October ,not having a clue about what I was buying to fix spindles on my mother's garden gate so spoke to jaz who kindly explained to me what i needed to do this and how to do it ,jaz was very helpful need more staff like jaz ,will definetly look out for him next time I'm in store if I need help Big Thankyou to jaz for his help

Always amazing customer service when I go there they literally go above and beyond to help me when I go in! I'm surprised they're not fed up with me haha theres a lady called Shelley who is an absolute blessing to this company she needs a pay rise! And a bonus because she is always a pleasure and goes out of her way for every customer to help what ever they need! Thank you guys...

From
The annoying balloon lady who hassles you for paint every week haha

Becky was absolutely amazing she lifted everything for me and had a smile the whole time Shelly was also lovely and helpful and is always nice to speak to when I come in these two members of staff are why the place runs so well !!!!!!!

Absolutely wonderful staff, especially Shelly as she’s always got a smile on face 😁

I came in looking for a few specific items and some help with ideas for a solution to a DIY problem. I had help from a lovely helpful lady named Firdaus. She knew exactly where to find everything taking me to the spot and spent time listening to my DIY challenge, which again she helped me with. Very happy to have such good service. Thanks!

Great customer service...

Got chatting to the lady who dealt with me, found out her name is Shelly, she was very helpful, told me where the fence clips were and was very friendly and chatty.

Well done Shelly and many thanks :))

Went to wickes with wife to choose paint colours for the house .spoke to 2 members of staff. Both very very helpful and polite