Wickes - Wolverhampton Reviews 

Customer service rep (Usha) at till was brilliant, knowledgeable and helpful.

Assan Ali was really helpful. He carried my purchases and helped me get them into the car after there were no trolleys left. Very grateful for his help :)

In a word, Lydia. We wanted to order a large number of sleepers which they didn't have in stock. Lydia found them in another store but the delivery options became more and more trouble with options being blocked. She navigated the problems well, found out why she was being blocked and found solutions. In this day and age it is rare to find someone who will go the extra mile for their customers, but that’s exactly what Lydia did. Wickes should feel proud to have Lydia working for them,

I recently used Wickes to organise a new kitchen refurbishment. Michael Clause came out to my property and went through plans for a new kitchen and was very helpful with ideas what I could do with the space in my kitchen. I then visited Wickes in wolverhampton where Michael showed me the range of products they have and together we designed my new kitchen. He then went through all the paperwork side and explained what would happen next. I found my experience with wickes to be very helpful .
Tony Anslow

I had arranged for my package to be delivered on a specific date. However, it has not yet arrived, and we are now two days past the scheduled delivery date for which I paid. The timely receipt of that package was crucial for me to complete my work, and its absence has now impacted my ability to meet my deadlines.

Manjit was incredible, super helpful and recognised that I had ordered a wrong part and found the correct one for me. Brilliant customer service.

Spoke to one of the workers there at the cash register (manjeep i believe) she helped us get a 10% off discount and was very partient when signing us up. Very lovely lady

Manjit helped me the best she could and resolved my problem thank you excellent customer service hopefully will sort my plumbing Issue out

Lydia was very pleased to help
Me recently when visiting the store where she works. Very enthusiastic to help me, knowledgeable and more than happy to walk me through a service I had gone to Wickes for.
A lovely lady that seems to be a real asset for the company she represents. Great job Lydia keep up the great work - Steve.

Came in to place an online order as I had an in store gift card, Lydia was very help and service was very quick. All staff were friendly and helpful. Very happy with my visit

The service provided by Mel , Ella and Trish is very professional and helpful
They serve with a smile and great knowledge
I have a son with special needs aged 27 and they are so good with him
They are all a credit to wickes

Had an excellent experience with Michael Clausen from the Wolverhampton store. Very helpful and nothing was too much trouble.

Service at wickes wolves was excellent , I had trouble with my app as it wasn't downloaded, Ella helped me get my app and I saved my 10%. Very happy customer.

Lovely helpful lady ( Usha ) on the till made mine a pleasant and rewarding visit . Keep up the good work 👏

My experience end to end was really easy & quick! Mike Clausen at Wolverhampton completely listened to what my asks were & was patient with my decision making whilst giving me his advice. Nice to see people out there still care about the customer without trying to get them to blow their budget! Thanks Mike!

I purchased a kitchen with full design and installation from Wickes in 2023 and it was the worst decision I made. Things started to go wrong from day 1 of installation when the bodge workmen said the design was wrong. Anyway I tried to put a stop to everything and call the horrible woman who designed it but wickes didn't want to know and said they would fix things once the full installation has been completed. To this day we are still have issues with the Kitchen after there remedial work finished in May 2024. Within 2 years of having the kitchen there has been so much gone wrong and now my floor tiles are moving and the grout is cracking and falling out. Let's see if Wickes do the job and not try and get out it by blaming us and saying we have used steam pop or jumping up and down on the tiles to make them move. I will update on here soon. Please don't waste your hard earned money on Wickes.

Its now been over 4 weeks since I reported this issue and still have no response. Its no good adding a quick not on trust pilot to say your reviewing this.

Aisha Siddiqah was extremely helpful and professional throughout the processing of our shower room order and beyond. Once the work was completed, there were a few unused items of trim etc and Aisha refunded these without any fuss. I thoroughly recommend both Aisha and the Team at Wickes, Wolverhampton - where I am a regular customer. Thank you

Tracey is amazing
She was busy filling shelves when i asked for her advice and knowledge and within 4 mins i left noing exactly what i wanted. Tracy walked us round
showing use the different brands and i left there with the colour i had in mind but didn't think it existed
Thank you Tracey and keep smiling

I went into the store had a wonderful service, wanted hell putting my lifestyle orfer through. The lady stayed behind after her shift finished and ensured my order was completed. A credit to your wolverhampton store.

Had a home visit off Aisha our Wickes designer, who took measurements and arranged for us to visit Branch the next day to see her (free!) design for our Kitchen. Really impressed with her plans. She took the time to listen to our thoughts and offered her own opinions. The price was explained to us for both the supply of the kitchen and also if we wished to have their installation team the cost for that. We were at no time put under any pressure to proceed. We considered the design and of course the cost and decided to go with their installer. We saw Aisha a few times to discuss fittings and also make some adjustments, she was always happy to help and make the changes we wanted.
The Installer (Sacha) made his site visit and told us the next available date for install. The day arrived and the job progressed. It was not rushed, there was no got to get it finished and get to the next one. We were made to feel special.
If you're thinking of having a Kitchen makeover you would be wise to consider Wickes, their design consultants are always happy to answer any of your questions.