Wickes Reviews 

I purchased 12 x 300 x 600 tiles, they were so heavy. A Staff member named Lewis, very young man volunteered to select the items and loaded them into my vehicle. He was very sincere, helpful and cooperative. I will visit Wicks at the Sutton, Kimpton Branch again. Overall the staff are all very helpful.

I had a really positive experience with Sultan at Wickes. From the start, he listened carefully to my requirements, understood the issues ie I really disliked current kitchen and wanted more cupboard space utilising unused areas, and created a compact kitchen design that makes excellent use of the available space. He provided great advice on materials and appliance sizes, which was invaluable. Sultan worked closely with my excellent building team, both he and Asif were very helpful with on-site purchases and responded quickly to any queries or supplier issues (not Wickes’ fault). The result is a fantastic kitchen that is both practical and stylish—I’m over the moon with it and friends and family love it too. I would highly recommend Sultan and Wickes.

After 8 gruelling months of dealing with our insurance company, Bethany Pender at the Plymouth branch, made the process of buying and designing a new kitchen easy and stress free!
She was always available to answer any questions we had throughout the process and gave us some great ideas to make the best use of our space.
We have already recommended her to friends and family!

I wish that I had read these reviews prior to ordering from Wickes. This month alone so many delivery complaints!! I waited in for 3 hours ( time slot by City sprints) . Then got a text in the last hour stating that delivery issue and goods returned back to store. Customer service was useless. Spoke to a manager from Dorking branch who basically was making lame excuses for this. Totally unacceptable and inefficient. It appears a common complaint ( I gave up reading after 15 similar complaints this month alone). The replies from customer services also seem lame. Let's see what happens now as I've requested the store manager to contact me tomorrow first thing. I agreed reluctantly to a delivery tomorrow but will not be taking another day off so will discuss tomorrow with the manager, if he rings that the delivery driver should ring half hour before delivering. I'll update.

I had a great experience with Adam McNamara during the kitchen design and supply home visit. He was friendly, professional, and really listened to what I wanted. He explained everything clearly and came up with some great ideas for the space. I never felt rushed, and his knowledge and attention to detail were excellent. Highly recommend Adam McNamara – thank you!

From start to finish, Wickes have provided a truly superb experience for us upgrading our bathroom. Lyndsey at the Widnes store designed our bathroom and advised on a great selection of tiles, fittings and furniture, then input it all in the PC so we could see exactly what our finished bathroom would look like.
Before the work started the whole process was explained from delivery, to specialist work, and what to expect from the fitting team.
Our fitter Joe was superb, working in the summer heat from first thing in the morning into the evening to get the job done to perfection in a timely manner. The finish was absolutely perfect and was exactly how Lyndsey designed it!
Now it’s finished we absolutely love it, and will for sure be back when it’s time to do the kitchen
Thanks Wickes
P&L

We had a garden storage delivered by Wickes who use a courier company and the courier company dropped off the very large heavy item down by our car and subsequently this fell over because it wasn’t lent up against anything and damaged my car although there is CCTV and ring camera evidence, and you can clearly see on the car where the plastic covering which is green a scratched all down the car the courier company won’t take responsibility and say that it didn’t happen. This is now having to be reported to the police or wicks, and the courier company have taken some time to respond to it.

Nat, Bal and Sahil helped me today with tiles that I purchased. They were very friendly and helpful. Sahil helped me load the tiles into my car. Highly recommend Handsworth store

I cannot believe how sloppy wickes online orders are. First of all my parcel was never delivered, I got in touch with the team at wickes and they established that parcel was delivered, sent me a photo and it was not my door. They then said that team will investigate it and someone will be in touch in 24 hours. Nobody was in touch, not in 24 hours, not in 48 hours or not even after several days.
They just took my £95, didn’t deliver the package and did not bother investigating. Crooks!
3 days later I went around the neighbouring buildings looking at the porches and was able to find where the delivery guy dumped the parcel at some random building. Note it is a heavy parcel that I ended up delivering myself. A tower of x10heavy duty plastic lidded boxes.
2 of the boxes had broken handles. But what’s the point in contacting wickes if they didn’t care that parcel went missing in the first place?

There are 5 disabled parking bays on site,3 of which were occupied by vehicles not displaying the disabled parking badge as required.Not sure if there will be any penalties for them as intimated that there would by the store staff.only excessively large & heavy trolleys for carrying 8 x 4 sheets available which as a disabled person in a chair I would find difficult to use.no baskets or ordinary shopping trolleys

We had an issue with part of our order so I rang the Swindon store to speak to the sales consultant. Unfortunately she was on holiday but, as luck would have it, James Crouch answered the phone.
James was helpful but explained that he was about to go on holiday himself. He assured me that he would do his best to get things sorted before he left but, if he couldn’t, he would hand the problem to his manager. I asked him to do all he could for me and James came through. The replacement unit has been ordered and will be delivered to us early next week.
Thank you James for your excellent customer service and communication. I would like to give you 5 stars and an extra weeks holiday (if I could!).
Wickes Swindon - James Crouch is an absolute asset to your store.

I'd like to leave a review for Anthony at the Corby Wickes store. Every time we've visited, he's been incredibly helpful, friendly, and professional. He's always attentive, takes the time to listen, and seems to have a solution for every problem or project we bring to him.

His knowledge and willingness to go the extra mile make a real difference, and nothing ever seems like too much trouble. Excellent customer service is hard to find, and Anthony is a real credit to the Corby Wickes team. Thank you for all your help—we really appreciate it!

A member of staff at the Bury site named Jack was so helpfull with a purchase which you did not have in stock, enabling for me to have home delivery.
He was efficient and went out of his way to sort my purchase out.
A credit to the bury store who will get many return customers.
Well done Jack....

Excellent service, was welcomed into the store and had a great experience with the staff who guided me and gave some great advice to my project I'm working on.

Victoria was the best Design Consultant I have experienced. Having worked in Retail Design myself, she was very understanding, thoughtful, and aspiring. Listening is an essential communication skill for understanding the needs and wants of the customer. Delivered on the 7C's - Clear, Concise, Concrete, Correct, Coherent, Complete & Courteous. A big thumbs up....keep up the great professionalism from Wolverhampton Branch...

Carl Price was very knowledgable with Wickes bathroom products and knew his way around the computer software to add and delete items in a timely manner and give us a detailed floor plan

Let us hope that the installation and quality of the products that will be provided will match Carl’s enthusiasm and service

Sadia was a great help

We decided we wanted a new kitchen and asked wickes Huddersfield’s to arrange for a design consultant to give us a visit.
A Mr. Joe Ragona came on time and was very pleasant and polite took measurements we and worked out a design between us.Joe was a great help to us deciding fixtures and fittings and we are now looking forward to our new kitchen

Staff and Will are knowledgeable and helpful around the Birkenhead store . Great customer service . Well done

Dreadful customer service.

update: the staff at the call centre were rude and unhelpful. However, I just went to the store in Blackheath and a member of staff was extremely helpful and solved the issue for me. I wish I had gone there in the first place rather than wasting an hour on the phone to the call centre.