Wiggle.jp Reviews 2,085

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 4 out of 5 stars

Unusually for wiggle, the delivery was delayed.When I inquired with Wiggle that the delivery item information was stopped on the way, I was contacted to wait a few days.Two days later, the package st... See more

Rated 5 out of 5 stars

I contacted them because none of the items I ordered were included, but they were left unattended for a month. I have sent 4 emails and still no response. Moreover, it was less than half the amount I... See more

Rated 5 out of 5 stars

I use a translation tool. I used it in Japan. First of all, the purchase process is very smooth. I was able to follow the delivery status to some extent. (I can't deny that I was a little nervous... See more

Rated 1 out of 5 stars

I am unable to track the product. After waiting for more than a month, when I asked for the product to be resent, I was told that it was out of stock and would be refunded. Inquiry response was also... See more

Company details

  1. Bicycle Shop

About Wiggle.jp

Written by the company

http://www.wiggle.jp/ContactUsForm.よりお問い合わせください。日本語カスタマーサービス担当者ができるだ け早く回答させていただきます。

下記の当社登録済み住所まで書面でお問い合わせいただくこともできます。 ただし、この住所に直 接お越しになられても、直接商品を受け取ることはできませんので、ご注意ください。
Wiggle Ltd
1000 Lakeside
Suite 310
Portsmouth
PO6 3EN

Contact info

  • Wiggle Ltd. 1000 Lakeside, Suite 310, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.jp

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 5 out of 5 stars

attractive offer and stable service

their offer is always attractive, e.g.proposal of lifestyle,up to date goods, pricing,..,and also they have quite good communication in service because of language support with almost native tongue.
make me happy.

30 July 2020
Unprompted review
Rated 4 out of 5 stars

Almost OK

In most cases, Wiggle's service was good, but when any trouble occurs, it got worse.

14 July 2020
Unprompted review
Rated 4 out of 5 stars

Great prices

Great prices, nice futiers, I love "dhb" especially, but sometimes soled out in earier times.

2 May 2020
Unprompted review
Rated 1 out of 5 stars

the wrong size product

I received the wrong size product

20 April 2020
Unprompted review
Wiggle.jp logo

Reply from Wiggle.jp

We're very sorry to hear of the error with your order.
We kindly ask that you contact us via our contact form (http://www.wiggle.co.uk/ContactUsForm) with a photograph of the wrong item attached including any barcodes/labels. We require a photograph so we can have the stock in our warehouse checked.Once the photographs have been received we will look into this for you and be able to assist you further. We look forward to hearing from you.

Rated 5 out of 5 stars

I ordered from Wiggle for the first…

I ordered from Wiggle for the first time and I am very satisfied.
Even though the shipment was once cancelled due to COVID 19, the customer support promptly told me the situation and helped me to apply the first order discount again. I certainly will order from them again.

18 April 2020
Unprompted review

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