Wiggle.jp Reviews 2,085

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 4 out of 5 stars

Unusually for wiggle, the delivery was delayed.When I inquired with Wiggle that the delivery item information was stopped on the way, I was contacted to wait a few days.Two days later, the package st... See more

Rated 5 out of 5 stars

I contacted them because none of the items I ordered were included, but they were left unattended for a month. I have sent 4 emails and still no response. Moreover, it was less than half the amount I... See more

Rated 5 out of 5 stars

I use a translation tool. I used it in Japan. First of all, the purchase process is very smooth. I was able to follow the delivery status to some extent. (I can't deny that I was a little nervous... See more

Rated 1 out of 5 stars

I am unable to track the product. After waiting for more than a month, when I asked for the product to be resent, I was told that it was out of stock and would be refunded. Inquiry response was also... See more

Company details

  1. Bicycle Shop

About Wiggle.jp

Written by the company

http://www.wiggle.jp/ContactUsForm.よりお問い合わせください。日本語カスタマーサービス担当者ができるだ け早く回答させていただきます。

下記の当社登録済み住所まで書面でお問い合わせいただくこともできます。 ただし、この住所に直 接お越しになられても、直接商品を受け取ることはできませんので、ご注意ください。
Wiggle Ltd
1000 Lakeside
Suite 310
Portsmouth
PO6 3EN

Contact info

  • Wiggle Ltd. 1000 Lakeside, Suite 310, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.jp

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 3 out of 5 stars

Good product, but I slightly disappointed their slow decision about issue.

I bought a wheel-set from Wiggle this time, but there was an small but really critical issue on the products. I finally returned them to Wiggle and fully refunded so basically their reaction was satisfiable level for me. But the decision was very slow and they have not provide answer almost of my questions, although I proposed some constructive solutions. As a result I waste a few weeks with e-mail exchange with them. Finally I bought a similar product from CRC.
However, I think they are still my best among the web cycle stores.

2 March 2018
Unprompted review
Wiggle.jp logo

Reply from Wiggle.jp

Sincere apologies for the disappointment and inconvenience caused. Your feedback is most appreciated and we will take this on board and raise with the appropriate teams. Thank you for taking the time to pass on your experience.

Rated 5 out of 5 stars

First foreign mail order

I am satisfied.I was able to buy reasonable products with my first overseas mail order. I am convinced that it can be used with confidence.I am sure to use it from now on.

13 February 2018
Unprompted review
Rated 5 out of 5 stars

very good shop

not only cheaper but also high leveled treatment, quick delivery and quick response. I am be a repeater no doubt.

29 January 2018
Unprompted review
Rated 2 out of 5 stars

I bought this bicycle in the Cyber …

I bought this bicycle in the Cyber Monday, but the order canceled by service because out of stock. I was shocking!

28 December 2017
Unprompted review
Wiggle.jp logo

Reply from Wiggle.jp

Sincere apologies for the disappointment and inconvenience caused due to the cancellation of your order. I will pass on your feedback to our relevant department for improvement. Thank you for taking the time to pass on your experience and we hope that we can meet your expectations for the future by keep on improving as a company.

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