Site is good and so far never had delivery problems. Mostly within a week. Now with parcelforce (?) expected delivery on the 19th and on the 24th still no delivery and according to site info still at... See more
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See what reviewers are saying
I am dissapointed because I've recieved the wrong color. I ordered: Castelli Competizione Kit Cycling Bib Shorts Black/Silver Gray/Fi XL But I've recieved the Black/white/red XL. Now the sh... See more
Advertising next day delivery but no mention of extra cost. Once I noticed the +1 week delivery time there was no option to cancel the order. Returning the items cost a shitload (12 euro on a 50 eur... See more
Nice pricing with interesting discounts. Shipments (and returns) are not great since Brexit...
Company details
About Wiggle.nl
Written by the company
Stuur enige vragen naar ons op via ons contactformulier: http://www.wiggle.nl/ContactUsForm.. Onze klantenservice helpt u graag verder.
Openingstijden: maandag tot vrijdag 8:00 tot 16:30 (Engelse tijd)
U kunt Wiggle ook schrijven op het onderstaande adres. (Let op: het is voor onze klanten niet mogelijk om hier bestellingen af te halen of artikelen terug te brengen.)
Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
UK
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom
- www.wiggle.nl
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Na vier weken nog steeds niks binnen!
Review is in het engels zodat iedereen het kan begrijpen.
I ordered three times in one week. The last one was delivered within a few working days. But the other two still haven't been delivered. It has been four weeks now. They are investigating it now at the 'Lost in Post' devision, but I haven't heard anything so far. I sent an email to the dutch Wiggle address, but they responded with a very short email. The two packages are lost in some way I think. After four weeks I don't expect they will ever be delivered. Even if they were hold at customs, they should have been there by now. And I could not think of a reason why they would be held at customs. It is really weird that two packages get lost.
I ordered the same products twice, because the day after I ordered, all the products had an extra 10% discount. So I wanted to return the first order. Now I haven't had either of them yet but I did pay for it with my creditcard.
I don't want any apologies from Wiggle, which aren't even meant. They send the same response to everyone. People don't want to have apologies. They just want there products to be delivered and be informed about the delivery. It s very simple. They want to make money and I want to get my stuff. So don't send me your apologies, but rather send me the order.
They also didn't tell me how long it will take for the 'Lost in Post' to investigate where my packages are. I'm training for a marathon so I really need the stuff I ordered. It would be nice if they would give some more information by email about the investigation.
Even if they send it again I will have it next week probably. Then it will be five weeks since I ordered it.
I have read it several times from other people that packages get lost. Maybe it would be wise to change the company they use to send packages and always use track and trace. In the Netherlands it is quite normal if you order something on the internet it will be sent with a tracking code and you don't have to pay anything extra for that service.
I'm not saying you should not order something at Wiggle, because I think it is a very good company with really good prices. Only it can go wrong with the delivery. It probably goes fine in most cases.
25 November 2013
Unprompted review
Reply from Wiggle.nl
Het spijt ons wel degelijk om te horen dat uw pakketten nog niet zijn aangekomen, dit is een situatie die we voor de klant en onze eigen reputatie hopen te vermijden, het doet geen van de beide partijen goed. We hebben u per e-mail laten weten dat Royal Mail een pakket na 15 werkdagen als verloren beschouwd en dat we na deze tijd verder actie kunnen ondernemen. Het onderzoek bij de postafdeling loopt nog omdat het twee pakketten in plaats van een betreft. We zullen u meteen een e-mail sturen over de uitslag wanneer de zaak bij ons terugkomt.
Great shop, selection and customer service but shipping may take some time
Wiggle has a great selection of quality items for cycling, and at irresistable prices on sale. They even offer free shipping on selected items or over x Euros, but in my case the mail services of the UK and Netherlands took delivery at their leisure (15 working days). Wiggle's customer service was very fast, responsive and helpful, and offered good solutions, which in the end I did not need to use.
I highly recommend Wiggle knowing now that even when things go unexpected, they take reasponsibility and action. To the caption, add trustworthy.
25 September 2013
Unprompted review
Reply from Wiggle.nl
We're sorry to hear delivery has taken longer than expexted. If you select a delivery with track & trace, Wiggle will deliver in 3 working days or less.
Great range of products at good prices allon one site
Delivery was efficient and effective. Would recommend this company to my friends
20 August 2013
Unprompted review
The n°1 choice for swim gear and accessories
Great website and assortment at very good prices. The ease of ordering is great, and you get a nice follow up on the status of your order. The range of products is wide; as a swimmer I can find a lot of training aids at very good prices, a wide choice on swim cloths, swim goggles but also sports drinks and food. The website is good and it's very easy to navigate. I will definately order again at Wiggle!
Only the shipping is not consistent in speed, but that's not the fault of Wiggle. (I ordered on Sunday afternoon swim gear and instant cool packs for medical use with track & trace. Monday early (04.49!) morning I received an e-mail of Wiggle that my order was prepared and ready to be picked up. Unfortunately it took DHL till Wednesday late afternoon to deliver this. I once received an order of Wiggle without track & trace or priority also on 3 days)
3 August 2013
Unprompted review
better late than never
pity it took just 4 and a half months to deliver my order
3 July 2013
Unprompted review
Reply from Wiggle.nl
Onze excuses voor het ongemak. Wij hebben inderdaad enkele maanden op de levering van deze spatborden moeten wachten.
This is how internetshops should work; great website, easy payment, speedy delivery, quality products
Maximum stars; love to buy again at Wiggle.com. Keep up the good work!
17 June 2013
Unprompted review
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