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Wine.com Reviews 1,470

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4.4

Wine shop

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, finding it easy to locate exactly what they need. The website is frequently highlighted for its user-friendliness, making the ordering process smooth and efficient. Many also appreciate the prompt and reliable delivery service, noting that items arrive on time and in proper condition. However, some customers experienced issues with order fulfillment, including incorrect items being sent or partial deliveries. There were also occasional frustrations with the ordering process for multiple recipients, with some finding it cumbersome. A few people also encountered problems with delivery, specifically regarding communication with the delivery service and instances of packages not reaching their intended destination.

What people talk about most

Product

Customers had positive experiences with product, particularly praising the excellent selection of wines,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, fast response... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the prompt and reliable delivery... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation. Many... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the website's ease of use and... See more

Reviews shaping this summary

I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more

Company replied

website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more

Company replied

Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more

Company replied

I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more

Company replied

Company details

Written by the company

We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.

Contact info

4.4

Excellent

1K reviews

5-star

4-star

3-star

2-star

1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 29, 2025

The wrong message was sent to my Boss…

The wrong message was sent to my Boss with her wine basket caused a lot of confusion.

15 December 2025

Dec 29, 2025

Dec 27, 2025

Great selection of wines

Great selection of wines, very helpful staff, great service. Recommend joining the “free shipping. club”!

Ordered two bottles, only one was delivered on time. I Was assured the bottle not delivered would be delivered today, December 23. I have enjoyed being a wine steward, but will not be renewing. This was a gift…..

16 December 2025

Reply from Wine.com

Dec 26, 2025

Please check your email. I sent you a message on December 23rd regarding this matter and to help make things right. If there’s anything further I can do, please feel free to reply directly to that email. -The wine.com Team

Dec 23, 2025

Easy to work with

Easy to order. Great communication: notified when order shipped, notifies when the was received

16 December 2025

Reply from Wine.com

Dec 26, 2025

Grateful for your kind words and great taste! Cheers! -The wine.com Team

Dec 23, 2025

Very straightforward to order

Very straightforward to order.
Always have what I am looking for. Tried other companies but always come back to wine.com.
Thankyou.

16 December 2025

Reply from Wine.com

Dec 23, 2025

We truly appreciate your kind words—cheers to good wine and good company! -The wine.com Team

Dec 22, 2025

Easy and simple!

15 December 2025

Reply from Wine.com

Dec 23, 2025

Cheers! We appreciate your support. -The wine.com Team

Dec 22, 2025

Anything that I have ordered

Anything that I have ordered, your company has made sure it was delivered. It’s courtesy to the correct address and the items are well liked.

17 December 2025

Unprompted review

Reply from Wine.com

Dec 23, 2025

Your feedback means a lot. Thanks for choosing us! -The wine.com Team

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