Wine.com Reviews 1,470

Failed to ship an order in time. Then failed to engage via chat. Then I called. Told me I couldn’t talk because the case was open in chat. Went back to chat. Promised I’d be contacted. Canceled the order because it never shipped and no one engaged to assist. Still never contacted 4 days later. I’ll be canceling membership and moving on after 94 bottles of business in 2 years.

Easy-to-use website, easy ordering, prompt shipping and delivery. Appreciate all the helpful details provided about the wines.

Website was super easy to use and reminded me of previous purchases!! All good

So easy to look like a wine connoisseur

Good communication & fast delivery

Wine.com does a great job of delivering gifts on time. And, will step up and take care of a reship when FedEx somehow breaks a bottle in shipment.

It was easy and you had what I wanted!

Easy to order, wonderful selection, quick delivery. Couldn’t be easier for ordering a gift for far away family members who enjoy wine.

Website is super easy to use and the variety of wine/prices is excellent!

Mostly really good, but when I logged on this morning your drop-down link to insert my email address didn't work and it cleared, I had to manually type it in, this should not be the case.

The team member did not review what I was asking and delayed and delayed

I sent 3 gifts to 3 different people, and 2 of them were screwed up! One I had asked for Tuesday, Dec. 16, and it was attempted to be delivered on Sunday the 14th (I knew they were gone for the weekend). The second one was attempted twice, but the FedEx delivery person never rang the doorbell (my recipient is on Zoom calls a lot). The recipient called FedEx and was to go to FedEx to retrieve it (I don’t think they made it in time, as they were to leave town for Christmas. Two out of three screwing up is not good!

You refused to honor the 10% discount when spending more than $150. I spent more than $400 and was refused the discount because each of my orders was approximately $60.

Good wine, good prices, good service, easy-to-work web site. What more could I ask for?

The wrong invoice was included in my recipients gift - her name and my name were wrong and the message was wrong.

Was easy to select appropriate gift, there were more than enough options to choose from and customize, delivery was prompt and smooth.

have not yet received the wine so how can i rate it. i understand delivery is slow, however don't say it will be here so i wait around for the signature, when it may not come till later.

The wine ordered was for Christmas and an anniversary of remembrance. The bottle never made it. At one point the bottle could not be located. Customer service was incredibly unhelpful. They kept blaming Fed Ex. At the end of the day my order was placed with wine.com, not Fed Ex. When it was decided to cancel the order, customer service told me I couldn’t receive a refund until the bottle was returned to the warehouse. Hard to return a bottle you can’t find. I will never use wine.com again.

Purchased for a gift for a friend. She LOVED the wine and the beautiful gold box with bow.